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Desktop Help Desk Support Jobs (NOW HIRING)

TEKsystems

Help Desk Support Analyst

Shelton, CT · On-site

$25 - $30/hr

Skills MacOS, Macbook, microsoft office, Windows 11, Kandji, ServiceNow, Microsoft teams, Desktop, Help desk, Help desk support Top Skills Details MacOS,Macbook,microsoft office,Windows 11,Kandji ...

TEKsystems

Helpdesk Support Specialist

Topeka, KS · On-site

$18 - $19/hr

Mobile devices and smartphones Skills Desktop, Help desk support, service now, troubleshooting, customer service, active directory, mobile devicing, imaging, asset management, inventory management ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...

Collabera

Help Desk Support

Columbia Heights, MN · On-site

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

TEKsystems

Help Desk Support Analyst

Shelton, CT

$25 - $30/hr

Skills MacOS, Macbook, microsoft office, Windows 11, Kandji, ServiceNow, Microsoft teams, Desktop, Help desk, Help desk support Top Skills Details MacOS,Macbook,microsoft office,Windows 11,Kandji ...

TEKsystems

Helpdesk Support Specialist

Topeka, KS

$18 - $19/hr

... Desktop, Help desk support, service now, troubleshooting, customer service, active directory, mobile devicing, imaging, asset management, inventory management, comptia a+, microsoft certified ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA · On-site

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Hel ... Familiarity with remote desktop applications and help desk software. * Excellent communication ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...

Collabera

Help Desk Support

Las Vegas, NV · On-site

$17 - $18/hr

Desktop Support Technician supporting an onsite enterprise device refresh/deployment initiative. * Responsible for getting LVS employees fully operational on new Windows 11 endpoints and iOS devices ...

New

Dixon

Help Desk Support Specialist

Chestertown, MD

$45K - $65K/yr

Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 ... Deliver top-tier Level 1 and Level 2 support and troubleshooting for desktop/laptop hardware and ...

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How much do desktop help desk support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for desktop help desk support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is desktop help desk support?

Desktop Help Desk Support refers to professionals who provide technical assistance and troubleshooting for computer systems, software, and hardware, primarily for employees within an organization. They handle tasks such as resolving user issues, setting up equipment, installing software, and maintaining network connectivity. Their goal is to ensure that users experience minimal downtime and that IT resources are used effectively. These professionals may offer support in person, over the phone, or through remote access tools.

What are the key skills and qualifications needed to thrive as a desktop help desk support?

To thrive as a Desktop Help Desk Support, you need strong troubleshooting skills, knowledge of operating systems, hardware, and networking basics, typically supported by a relevant IT degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic scripting or command-line utilities is often required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These skills ensure timely and accurate resolution of technical issues, leading to higher user satisfaction and smooth business operations.

What are some common challenges faced by desktop help desk support professionals, and how can they be addressed?

Desktop Help Desk Support professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and assisting users with varying levels of technical knowledge. To address these challenges, it's important to prioritize tasks effectively, use clear communication, and stay updated on the latest technology and troubleshooting techniques. Building strong relationships with team members and leveraging knowledge bases or documentation can also help resolve issues more efficiently.

What is the difference between Desktop Help Desk Support vs Technical Support Specialist?

AspectDesktop Help Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Cisco certifications
Work EnvironmentHelp desks, corporate offices, remote supportCall centers, technical service centers, remote support
Industry UsageIT departments, small to large businessesIT service providers, tech companies, enterprise support

Desktop Help Desk Support primarily focuses on assisting users with hardware, software, and basic network issues within an organization. Technical Support Specialists often handle more complex technical problems, including network and system troubleshooting. While both roles require similar certifications and work environments, Technical Support Specialists typically deal with more advanced technical issues, making their role more specialized.

How much does a desktop help desk support technician make in the US?

The average salary for a desktop help desk support technician in the US is around $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level positions typically start lower, while experienced technicians with certifications like CompTIA A+ or Microsoft Certified can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.

Is desktop help desk support a good entry-level job?

Desktop help desk support is often considered a suitable entry-level position in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common software tools, making it accessible for those starting their IT careers.
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Desktop Help Desk Support jobs near you
Infographic showing various Desktop Help Desk Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Help Desk/Desktop Support Analyst

Washington, DC • On-site

Edgewater Federal Solutions, Inc.
IT Services • 11 - 50 employees
Learn more about Edgewater Federal Solutions, Inc.external

$115K - $121K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a Help Desk/Desktop Support Analyst to support a federal client in Washington, D.C. This position will be a 3rd Shift (Sunday – Thursday, 11:00Pm to 7:30AM)and will be onsite in Washington, D.C. This contractor position will be in support of the client's help desk and the analyst who fills this position will be requiredto work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper coverage across all shifts.

Responsibilities
  • Demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS.
  • Expected to interface with internal customers and various technical support teams.
  • Demonstrate the ability to follow standard operating procedures and processes.
  • The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.
Qualifications
  • U.S. Citizenship is required per contract to obtain and maintain a Public Trust.
  • At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
  • At least two years’ experience in desktop/laptop troubleshooting or operations support.
  • Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
  • At least five years supporting Microsoft Windows 10 and 11 operating systems
  • At least 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
  • Strong Level 1 network and VPN diagnosis and troubleshooting skills.
  • Knowledge of iPhone or similar smart phone support.
  • Demonstrated analytical and problem‑solving skills.
  • Strong interpersonal and communication skills who can work with people at various levels of the organization.
  • Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.

Desired:

  • BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE

This position will require weekend and/or overtime work. Position is classified as ‘Essential Personnel’ requiring work attendance on designated holidays and days when the cleint is Closed, such as for weather events.

Salary: $115,594 - $121,678

Additional benefits include:

  • Paid Time Off & Holiday Pay
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability, Life Insurance, and AD&D
  • Flexible Spending Accounts
  • Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
  • Tuition and Technical Training Reimbursement
  • Exercise Reimbursement
  • Computer Reimbursement
  • Employee Assistance Program

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

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