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Desktop Help Desk Support Jobs (NOW HIRING)

JobsMight, Inc.

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Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

We are seeking a Help Desk / Desktop Support Specialist to provide reliable, responsive technical support to end users in a primarily remote support environment, with occasional onsite desktop ...

Stem Xpert

Help Desk Support

Portland, OR · On-site

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

... and Desktop software installs Emergency notifications and escalations Troubleshoots end-user ... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

They are seeking a Help Desk Support Technician to provide all levels of IT support to their customer base, focusing on desktop/laptop repair, troubleshooting, and support for O365 Applications.

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...

HAN IT STAFFING INC

Desktop Support Engineer

Frisco, TX · On-site

$44 - $50/hr

No GC (all visa workable) Must have skills: 3-5 years of desktop, help desk, or IT support experience Experience working in a ticket-driven support environment Organized, detail-oriented, and ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help ... Install, configure, and maintain desktop computers, laptops, monitors, printers, scanners, and ...

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of candidate Total Rewards: * Competitive Base Salary + Annual Merit Increases * On-the-Spot Monthly ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

The Help Desk Support Technician will focus on providing IT support to customers, including ... desktop\laptop repair, troubleshooting, and software installation - 3 years • Hardware ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be ... Responsible for desktop, server and network support for client operations according to Service ...

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How much do desktop help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desktop help desk support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is desktop help desk support?

Desktop Help Desk Support refers to professionals who provide technical assistance and troubleshooting for computer systems, software, and hardware, primarily for employees within an organization. They handle tasks such as resolving user issues, setting up equipment, installing software, and maintaining network connectivity. Their goal is to ensure that users experience minimal downtime and that IT resources are used effectively. These professionals may offer support in person, over the phone, or through remote access tools.

What are the key skills and qualifications needed to thrive as a desktop help desk support?

To thrive as a Desktop Help Desk Support, you need strong troubleshooting skills, knowledge of operating systems, hardware, and networking basics, typically supported by a relevant IT degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic scripting or command-line utilities is often required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These skills ensure timely and accurate resolution of technical issues, leading to higher user satisfaction and smooth business operations.

What are some common challenges faced by desktop help desk support professionals, and how can they be addressed?

Desktop Help Desk Support professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and assisting users with varying levels of technical knowledge. To address these challenges, it's important to prioritize tasks effectively, use clear communication, and stay updated on the latest technology and troubleshooting techniques. Building strong relationships with team members and leveraging knowledge bases or documentation can also help resolve issues more efficiently.

What is the difference between Desktop Help Desk Support vs Technical Support Specialist?

AspectDesktop Help Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Cisco certifications
Work EnvironmentHelp desks, corporate offices, remote supportCall centers, technical service centers, remote support
Industry UsageIT departments, small to large businessesIT service providers, tech companies, enterprise support

Desktop Help Desk Support primarily focuses on assisting users with hardware, software, and basic network issues within an organization. Technical Support Specialists often handle more complex technical problems, including network and system troubleshooting. While both roles require similar certifications and work environments, Technical Support Specialists typically deal with more advanced technical issues, making their role more specialized.

How much does a desktop help desk support technician make in the US?

The average salary for a desktop help desk support technician in the US is around $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level positions typically start lower, while experienced technicians with certifications like CompTIA A+ or Microsoft Certified can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.

Is desktop help desk support a good entry-level job?

Desktop help desk support is often considered a suitable entry-level position in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common software tools, making it accessible for those starting their IT careers.
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Desktop Help Desk Support jobs near you
Infographic showing various Desktop Help Desk Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Windows Desktop Support / Help Desk

East Grand Rapids, MI • On-site

MatchPoint Solutions
Software Development • 201 - 500 employees
Learn more about MatchPoint Solutionsexternal

Contractor

Posted 13 days ago

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Position: Windows Desktop Support / Help Desk
Location: Grand Rapids, MI
Work Arrangement: 100% Onsite
Duration: Contract / Long Term
Rate: $ 40 - 45/hr
Key Responsibilities:
  • Provide Level 1/Level 2 technical support for Windows desktops, laptops, printers, and peripherals.
  • Troubleshoot Windows 10/11 hardware, software, network, and connectivity issues.
  • Support users with Microsoft 365/Office 365 applications.
  • Perform user account and access support using Active Directory/Azure AD/Entra ID.
  • Install, configure, image, and deploy desktops and laptops.
  • Troubleshoot and resolve tickets within established SLAs.
  • Assist with hardware refreshes, software installations, and endpoint deployments.
  • Provide excellent customer service and communicate effectively with end users.

Required Skills:
  • Strong Windows 10/11 troubleshooting experience.
  • Desktop/Help Desk/Service Desk support experience.
  • Active Directory and/or Entra ID/Azure AD.
  • Microsoft 365/Office 365.
  • Experience supporting desktops, laptops, printers, and peripherals.
  • Strong troubleshooting and customer service skills.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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