ZipRecruiter

Log In

1

Desktop Help Desk Support Jobs in Tennessee (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Jackson, TN · On-site

$24 - $28/hr

We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support in Jackson, Tennessee. This Long-term Contract position is fully onsite and suited for ...

WorldTech Management Solutions

Be Seen First

Help Desk/Support -Systems Administrator

Arlington, TN · On-site

$40K - $43K/yr

We're expanding our team and seeking a Help Desk Support -Systems Administrator who's passionate about solving IT challenges and helping businesses thrive through smart technology use. If you're ...

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday ... We are seeking a hands-on Technical Support Specialist to provide Tier 1 and Tier 2 desktop support ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

About the Role We are seeking a customer-focused Help Desk Support Technician to join our IT team. ... Configure, install, and support desktop computers, laptops, printers, peripherals, and mobile ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

About the Role We are seeking a customer-focused Help Desk Support Technician to join our IT team. ... Configure, install, and support desktop computers, laptops, printers, peripherals, and mobile ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and ...

nLeague Services

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

We support customers by phone, email, and service portal. * The technician will troubleshoot ... Prior Help Desk experience is helpful, but it is not required. We are more interested in finding ...

New

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and ...

next page

Showing results 1-20

All JobsDesktop Help Desk Support JobsDesktop Help Desk Support Jobs in Tennessee

Desktop Help Desk Support information

See Tennessee salary details

$12

$20

$29

How much do desktop help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desktop help desk support in Tennessee is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.45 per hour, depending on experience, location, and employer.

What is desktop help desk support?

Desktop Help Desk Support refers to professionals who provide technical assistance and troubleshooting for computer systems, software, and hardware, primarily for employees within an organization. They handle tasks such as resolving user issues, setting up equipment, installing software, and maintaining network connectivity. Their goal is to ensure that users experience minimal downtime and that IT resources are used effectively. These professionals may offer support in person, over the phone, or through remote access tools.

What are the key skills and qualifications needed to thrive as a desktop help desk support?

To thrive as a Desktop Help Desk Support, you need strong troubleshooting skills, knowledge of operating systems, hardware, and networking basics, typically supported by a relevant IT degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic scripting or command-line utilities is often required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These skills ensure timely and accurate resolution of technical issues, leading to higher user satisfaction and smooth business operations.

What are some common challenges faced by desktop help desk support professionals, and how can they be addressed?

Desktop Help Desk Support professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and assisting users with varying levels of technical knowledge. To address these challenges, it's important to prioritize tasks effectively, use clear communication, and stay updated on the latest technology and troubleshooting techniques. Building strong relationships with team members and leveraging knowledge bases or documentation can also help resolve issues more efficiently.

What is the difference between Desktop Help Desk Support vs Technical Support Specialist?

AspectDesktop Help Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Cisco certifications
Work EnvironmentHelp desks, corporate offices, remote supportCall centers, technical service centers, remote support
Industry UsageIT departments, small to large businessesIT service providers, tech companies, enterprise support

Desktop Help Desk Support primarily focuses on assisting users with hardware, software, and basic network issues within an organization. Technical Support Specialists often handle more complex technical problems, including network and system troubleshooting. While both roles require similar certifications and work environments, Technical Support Specialists typically deal with more advanced technical issues, making their role more specialized.

How much does a desktop help desk support technician make in the US?

The average salary for a desktop help desk support technician in the US is around $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level positions typically start lower, while experienced technicians with certifications like CompTIA A+ or Microsoft Certified can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.

Is desktop help desk support a good entry-level job?

Desktop help desk support is often considered a suitable entry-level position in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common software tools, making it accessible for those starting their IT careers.

What are popular job titles related to Desktop Help Desk Support jobs in Tennessee?

For Desktop Help Desk Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Desktop Help Desk Support jobs in Tennessee look for?

The top searched job categories for Desktop Help Desk Support jobs in Tennessee are:

Desktop Help Desk Support jobs near you
Infographic showing various Desktop Help Desk Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,353 per year, or $20.8 per hour.

Help Desk/Desktop Support Analyst

Jackson, TN • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$24 - $28/hr

Temporary

Posted 21 days ago

Job description

We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support in Jackson, Tennessee. This Long-term Contract position is fully onsite and suited for someone who can independently resolve desktop, software, and connectivity issues in a fast-paced manufacturing setting. The role supports daily operations for a sizable user base while contributing to workstation deployments, technical improvements, and end-user service excellence.
Responsibilities:
• Deliver onsite technical assistance for employees by diagnosing and resolving desktop, application, and device-related issues across the facility.
• Support Windows-based workstations, including troubleshooting operating system problems, user incidents, and general endpoint performance concerns.
• Prepare, configure, install, and replace desktop and laptop equipment to meet business and user needs.
• Perform hands-on maintenance of computer hardware, peripherals, and related components to restore functionality quickly.
• Assist with Microsoft 365 user support and help resolve account, application, and productivity tool issues within Microsoft environments.
• Investigate basic network and connectivity problems, identify likely causes, and escalate more complex infrastructure matters when needed.
• Provide limited support in virtualized environments and coordinate with specialized IT teams for advanced technical resolution.
• Document support activities carefully, including security-related incidents, and maintain accurate service records and ticket updates.
• Collaborate with corporate technology teams and other support groups on escalations, system enhancements, and endpoint upgrade efforts, including Windows 10 to Windows 11 deployments.• At least 5 years of hands-on experience in desktop support, technical support, help desk, or a similar IT support role is preferred.
• Proven ability to troubleshoot and resolve hardware, software, operating system, and end-user technical issues with minimal supervision.
• Practical experience supporting Windows 10 and Windows 11 environments in a workplace setting.
• Strong knowledge of PC hardware, peripherals, workstation setup, repair, and replacement processes.
• Familiarity with Microsoft 365 and experience assisting users in Microsoft-based environments, including Active Directory or Azure exposure.
• Working understanding of basic networking concepts and common connectivity troubleshooting steps.
• Strong communication and customer support skills, with the ability to work effectively in a fully onsite environment.
• A degree in Information Technology, Computer Science, or a related field is preferred.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs