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Desktop Help Desk Support Jobs in Tennessee (NOW HIRING)

nLeague

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

The Help Desk is the first point of contact for Metro Nashville employees who need technical ... We support customers by phone, email, and service portal. * The technician will troubleshoot ...

New

Mavensoft Technologies

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Location: Nashville, TN - Onsite Duration: 9 Months ( It's 12hrs shift daily ... Key Responsibilities * Provide Tier 1 technical support through phone, email, and service ...

New

Info Origin Inc.

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

Help Desk Representative Location: Nashville, TN Work Arrangement: Onsite Job Type: Long-Term ... Provide Tier 1 support via phone, email, and service portal. * Troubleshoot Windows, Microsoft 365 ...

New

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is the primary point of contact for technical and operational support issues ... desktop hardware and software • Experience with troubleshooting printers, scanner and various ...

DatamanUSA, LLC

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Duration: 12 Months Location ... Nashville, TN Required/desired skills: *) Provide Tier 1 technical support by phone, email, and ...

New

Morph Enterprise LLC

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

Help Desk Representative - 66293 Duration: 8 months 30 days with possible extension (Onsite ... Provide Tier 1 technical support by phone, email, and service portal. * Troubleshoot common ...

New

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This ... desktop hardware, operating systems, and business applications to ensure minimal disruption to ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This ... desktop hardware, operating systems, and business applications to ensure minimal disruption to ...

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Job Title: IT Help Desk / Desktop Support Technician Location: Tennessee (Onsite) Duration: Long-Term Contract Employment Type: W2 / Contract Job Summary We are seeking an experienced IT Help Desk ...

Merge IT

Help Desk Analyst - Maryville, TN

Maryville, TN · On-site

$16.75 - $23/hr

... support efforts to improve, simplify, automate, and enhance daily service delivery and client ... desktop, and virtual), applications, cloud storage, and hardware usage. Company : Merge IT offers ...

Upperline Health

Help Desk Technician

Nashville, TN · On-site

$19 - $25.50/hr

About the Help Desk Technician Position We're seeking a proactive and skilled Helpdesk Technician ... The ideal candidate has a strong foundation in helpdesk support and is eager to take on new ...

Upperline Health

Help Desk Technician

Nashville, TN · On-site

$19 - $25.50/hr

About the Help Desk Technician Position We're seeking a proactive and skilled Helpdesk Technician ... The ideal candidate has a strong foundation in helpdesk support and is eager to take on new ...

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All JobsDesktop Help Desk Support JobsDesktop Help Desk Support Jobs in Tennessee

Desktop Help Desk Support information

See Tennessee salary details

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How much do desktop help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desktop help desk support in Tennessee is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.45 per hour, depending on experience, location, and employer.

What is desktop help desk support?

Desktop Help Desk Support refers to professionals who provide technical assistance and troubleshooting for computer systems, software, and hardware, primarily for employees within an organization. They handle tasks such as resolving user issues, setting up equipment, installing software, and maintaining network connectivity. Their goal is to ensure that users experience minimal downtime and that IT resources are used effectively. These professionals may offer support in person, over the phone, or through remote access tools.

What are the key skills and qualifications needed to thrive as a desktop help desk support?

To thrive as a Desktop Help Desk Support, you need strong troubleshooting skills, knowledge of operating systems, hardware, and networking basics, typically supported by a relevant IT degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic scripting or command-line utilities is often required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These skills ensure timely and accurate resolution of technical issues, leading to higher user satisfaction and smooth business operations.

What are some common challenges faced by desktop help desk support professionals, and how can they be addressed?

Desktop Help Desk Support professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and assisting users with varying levels of technical knowledge. To address these challenges, it's important to prioritize tasks effectively, use clear communication, and stay updated on the latest technology and troubleshooting techniques. Building strong relationships with team members and leveraging knowledge bases or documentation can also help resolve issues more efficiently.

What is the difference between Desktop Help Desk Support vs Technical Support Specialist?

AspectDesktop Help Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Cisco certifications
Work EnvironmentHelp desks, corporate offices, remote supportCall centers, technical service centers, remote support
Industry UsageIT departments, small to large businessesIT service providers, tech companies, enterprise support

Desktop Help Desk Support primarily focuses on assisting users with hardware, software, and basic network issues within an organization. Technical Support Specialists often handle more complex technical problems, including network and system troubleshooting. While both roles require similar certifications and work environments, Technical Support Specialists typically deal with more advanced technical issues, making their role more specialized.

How much does a desktop help desk support technician make in the US?

The average salary for a desktop help desk support technician in the US is around $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level positions typically start lower, while experienced technicians with certifications like CompTIA A+ or Microsoft Certified can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.

Is desktop help desk support a good entry-level job?

Desktop help desk support is often considered a suitable entry-level position in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common software tools, making it accessible for those starting their IT careers.

What are popular job titles related to Desktop Help Desk Support jobs in Tennessee?

For Desktop Help Desk Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Desktop Help Desk Support jobs in Tennessee look for?

The top searched job categories for Desktop Help Desk Support jobs in Tennessee are:

Desktop Help Desk Support jobs near you
Infographic showing various Desktop Help Desk Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,353 per year, or $20.8 per hour.

Help Desk Representative

Nashville, TN • On-site

nLeague
See more jobs at nLeagueexternal

$17 - $21.75/hr

Contractor

Posted yesterday

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Job description

Job Id: 66293

Help Desk Representative

Location: On-site, 700 President Ronald Reagan Way   Nashville,   37219

Client: TN Metro-ITS

Duration: 06+ Months

Job Description:

  • Metro ITS is looking for a Help Desk Technician to join our 24x7x365 Tier 1 Help Desk team. The Help Desk is the first point of contact for Metro Nashville employees who need technical assistance. We support customers by phone, email, and service portal.
  • The technician will troubleshoot, resolve, document, and escalate technical issues and service requests. The work can range from simple password and account issues to Windows, Microsoft 365, Outlook, hardware, printers, connectivity, and application problems.
  • Prior Help Desk experience is helpful, but it is not required. We are more interested in finding someone who is curious, willing to learn, can work through a problem, and genuinely wants to build a career in IT.

What You'll Do

  • Provide Tier 1 technical support by phone, email, and service portal.
  • Troubleshoot common hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues.
  • Listen to the customer, ask good questions, and work through problems logically.
  • Research unfamiliar issues using knowledge articles, documentation, vendor resources, and other approved sources.
  • Document customer interactions, troubleshooting, and resolutions accurately in the service management system.
  • Take ownership of assigned incidents and service requests through resolution or appropriate escalation.
  • Provide another support team with the information they need when an issue needs to be escalated.
  • Learn and follow Help Desk procedures, security requirements, and established processes.
  • Take part in training, knowledge sharing, and efforts to improve how the Help Desk works.
  • Support your teammates and contribute to a positive team environment.
  • What We're Looking For
  • We are not looking for a resume that simply checks a list of technical boxes. We are looking for someone who wants to learn and figure things out.
  • The right candidate:
  • Is curious about technology and wants to understand how things work.
  • Enjoys solving problems and figuring out why something is not working.
  • Will take some time to research and troubleshoot before immediately asking someone else for the answer.
  • Is comfortable saying, "I don't know," but then wants to figure out how to find the answer.
  • Asks good questions and learns from the answers.
  • Can learn new technology, processes, and procedures.
  • Takes ownership of their work.
  • Accepts coaching and feedback and uses it to get better.
  • Communicates well with both customers and coworkers.
  • Can work independently but also understands that the Help Desk is a team.
  • Has an interest in continuing to develop their technical and professional skills.