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Desktop Engineer Jobs in Boston, MA (NOW HIRING)

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Title: Customer Service Engineer (L2) Location: Andover, MA 01810 Duration: 06 Months Key ... Provide Level 2 desktop and end-user technical support Deliver onsite (deskside) and remote support ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Summary : eTeam is a staffing company, and they are seeking a Customer Service Engineer (L2) to ... Responsibilities : • Provide Level 2 desktop and end-user technical support • Deliver onsite ...

Coforge

Desktop Support Engineer

Marlborough, MA · On-site

Job Title - DESKTOP SUPPORT ENGINEER Skills - Deskside support, device deployment and configuration, Windows/Linux workstation support, hardware and software troubleshooting, printer and peripheral ...

Heunets

BOSTON, MA - DESKTOP SUPPORT

Boston, MA · On-site

$22 - $28/hr

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers' various core operating systems and platforms, as well be able to provide support ...

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Showing results 21-40

All JobsDesktop Engineer JobsDesktop Engineer Jobs in Boston, MA

Desktop Engineer information

See Boston, MA salary details

$11

$49

$89

How much do desktop engineer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for desktop engineer in Boston, MA is $49.24, according to ZipRecruiter salary data. Most workers in this role earn between $30.38 and $63.12 per hour, depending on experience, location, and employer.

What is a desktop engineer?

A desktop engineer is responsible for troubleshooting problems with computer software and hardware. In this job, you may work as a desktop support engineer for a technical support firm that services multiple clients or for a company, school, or government agency in their IT department. Your job duties include responding to telephone and email inquiries, monitoring computer systems, installing software or hardware, and performing maintenance on computer systems. You need strong customer service and problem-solving skills and in-depth knowledge of computers to succeed in a career as a desktop engineer.

What are the key skills and qualifications needed to thrive as a desktop engineer, and why are they important?

To thrive as a Desktop Engineer, you need expertise in operating systems (Windows, macOS), hardware troubleshooting, and a background in computer science or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, imaging software, Active Directory, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and customer service orientation help Desktop Engineers stand out. These skills ensure efficient issue resolution, minimize downtime, and deliver a positive technology experience to end users.

What are some common challenges faced by desktop engineers and how are they typically addressed?

Desktop Engineers often encounter challenges such as managing diverse hardware and software configurations, troubleshooting unexpected technical issues, and supporting users with varying levels of technical expertise. Staying current with new technologies and security threats is also essential. These challenges are usually addressed through ongoing training, standardized deployment practices, and strong collaboration with IT support teams to ensure smooth operations and minimal downtime for end-users.

What is the difference between Desktop Engineer vs Network Technician?

AspectDesktop EngineerNetwork Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network rooms, on-site troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, softwareInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageIT support, corporate environmentsTelecommunications, enterprise networks

While both roles support IT infrastructure, Desktop Engineers focus on end-user devices like desktops and laptops, whereas Network Technicians specialize in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

How much do desktop engineers make?

Desktop engineers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, certifications, and the complexity of the environment they support. Salaries can vary based on the industry and geographic location, with higher wages often found in urban areas and for those with specialized skills in troubleshooting, hardware, and software management.

Is desktop engineering a good career?

Desktop engineering is a viable IT career that involves maintaining and troubleshooting computer systems, often requiring knowledge of operating systems, hardware, and networking. It offers opportunities for certification, such as CompTIA A+ or Microsoft certifications, and can lead to roles in IT support, system administration, or network management. The job typically involves regular hours and problem-solving skills, making it suitable for those interested in technology and customer service.

What skills do desktop engineers need?

Desktop engineers need strong technical skills in operating systems, hardware troubleshooting, and software installation. They should be familiar with networking, security protocols, and common IT tools, often holding certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Good problem-solving, communication, and customer service skills are also essential for effective support and maintenance.
More about Desktop Engineer jobs

What are the most commonly searched types of Desktop Engineer jobs in Boston, MA?

The most popular types of Desktop Engineer jobs in Boston, MA are:

What are popular job titles related to Desktop Engineer jobs in Boston, MA?

For Desktop Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Desktop Engineer jobs in Boston, MA look for?

The top searched job categories for Desktop Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for Desktop Engineer jobs?

Cities near Boston, MA with the most Desktop Engineer job openings:

Desktop Engineer jobs near you
Infographic showing various Desktop Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $102,419 per year, or $49.2 per hour.

Customer Service Engineer (L2)

eTeam

Andover, MA • On-site

Other

Re-posted 8 days ago

Job description

Job Title: Customer Service Engineer (L2)
Location: Andover, MA 01810
Duration: 06 Months
Key Responsibilities:
Provide Level 2 desktop and end-user technical support
Deliver onsite (deskside) and remote support to end users
Troubleshoot and resolve hardware, software, and access-related issues
Support Windows desktops/laptops and perform break/fix repairs
Perform laptop provisioning, imaging, deployment, and configuration
Support onboarding activities and end-user setup
Manage and update tickets using ticketing systems
Maintain IT asset inventory and track device lifecycle activities
Coordinate with internal IT teams for escalations and issue resolution
Provide strong customer service and timely ticket resolution
Support day-to-day IT operations in an enterprise environment
Required Skills & Experience:
3 years of Desktop Support / IT Support experience
Strong Level 2 desktop troubleshooting experience
Hands-on experience with Windows OS support
Experience with Active Directory
Experience with SCCM and device imaging/deployment
Experience with Microsoft 365 / Outlook
Experience with ServiceNow or comparable ticketing systems
Basic Apple/Mac support experience preferred
Strong communication and customer service skills
Experience supporting enterprise/corporate environments

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