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Desktop Engineer Jobs in Baltimore, MD (NOW HIRING)

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment ...

GDIT

VDI Engineer - TS/SCI

Annapolis Junction, MD · On-site

$147K - $199K/yr

At GDIT, we foster a people-focused and customer-centric environment in delivering Desktop Engineering Services. As a VDI Engineer supporting the Government, you will be trusted to engineer new and ...

Service Global, Inc

Desktop EUC L1

Baltimore, MD · On-site

$20 - $25.50/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and ...

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Showing results 21-40

All JobsDesktop Engineer JobsDesktop Engineer Jobs in Baltimore, MD

Desktop Engineer information

See Baltimore, MD salary details

$10

$44

$81

How much do desktop engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop engineer in Baltimore, MD is $44.91, according to ZipRecruiter salary data. Most workers in this role earn between $27.69 and $57.55 per hour, depending on experience, location, and employer.

What is a desktop engineer?

A desktop engineer is responsible for troubleshooting problems with computer software and hardware. In this job, you may work as a desktop support engineer for a technical support firm that services multiple clients or for a company, school, or government agency in their IT department. Your job duties include responding to telephone and email inquiries, monitoring computer systems, installing software or hardware, and performing maintenance on computer systems. You need strong customer service and problem-solving skills and in-depth knowledge of computers to succeed in a career as a desktop engineer.

What are the key skills and qualifications needed to thrive as a desktop engineer, and why are they important?

To thrive as a Desktop Engineer, you need expertise in operating systems (Windows, macOS), hardware troubleshooting, and a background in computer science or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, imaging software, Active Directory, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and customer service orientation help Desktop Engineers stand out. These skills ensure efficient issue resolution, minimize downtime, and deliver a positive technology experience to end users.

What are some common challenges faced by desktop engineers and how are they typically addressed?

Desktop Engineers often encounter challenges such as managing diverse hardware and software configurations, troubleshooting unexpected technical issues, and supporting users with varying levels of technical expertise. Staying current with new technologies and security threats is also essential. These challenges are usually addressed through ongoing training, standardized deployment practices, and strong collaboration with IT support teams to ensure smooth operations and minimal downtime for end-users.

What is the difference between Desktop Engineer vs Network Technician?

AspectDesktop EngineerNetwork Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network rooms, on-site troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, softwareInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageIT support, corporate environmentsTelecommunications, enterprise networks

While both roles support IT infrastructure, Desktop Engineers focus on end-user devices like desktops and laptops, whereas Network Technicians specialize in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

How much do desktop engineers make?

Desktop engineers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, certifications, and the complexity of the environment they support. Salaries can vary based on the industry and geographic location, with higher wages often found in urban areas and for those with specialized skills in troubleshooting, hardware, and software management.

Is desktop engineering a good career?

Desktop engineering is a viable IT career that involves maintaining and troubleshooting computer systems, often requiring knowledge of operating systems, hardware, and networking. It offers opportunities for certification, such as CompTIA A+ or Microsoft certifications, and can lead to roles in IT support, system administration, or network management. The job typically involves regular hours and problem-solving skills, making it suitable for those interested in technology and customer service.

What skills do desktop engineers need?

Desktop engineers need strong technical skills in operating systems, hardware troubleshooting, and software installation. They should be familiar with networking, security protocols, and common IT tools, often holding certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Good problem-solving, communication, and customer service skills are also essential for effective support and maintenance.
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Desktop Engineer jobs near you
Infographic showing various Desktop Engineer job openings in Baltimore, MD as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $93,421 per year, or $44.9 per hour.

Desktop Support Analyst

MKS2 Technologies

Fort George G Meade, MD • On-site

$110K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Provide deskside and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.

  • Analyze, test, troubleshoot, and resolve hardware, software, operating system, and network-related issues.

  • Install, configure, image, deploy, and maintain Microsoft Windows operating systems and enterprise endpoint devices.

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Desktop Support Analyst
Labor Category: Computer Network Support Specialist - Journeyman
Location: Government Site (On-Site)
Clearance Requirements: Secret or above.
Salary Range: $110,000-$120,000
Position Summary
MKS2 Technologies is seeking experienced Deskside Support/Desktop Support Analysts to provide enterprise-level technical support across geographically dispersed government environments. The selected candidates will support end users through the installation, maintenance, troubleshooting, and lifecycle management of desktop systems, laptops, mobile devices, peripherals, and enterprise endpoint infrastructure.
This position supports Enterprise Endpoint Infrastructure Management (EEIM) initiatives and provides Tier II/Tier III technical support to ensure secure, reliable, and efficient IT operations. The Deskside Support Analyst will work closely with systems administrators, network engineers, cybersecurity teams, and end users to resolve technical issues, maintain endpoint compliance, and support enterprise service delivery objectives.
Key Responsibilities
  • Provide deskside and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
  • Analyze, test, troubleshoot, and resolve hardware, software, operating system, and network-related issues.
  • Install, configure, image, deploy, and maintain Microsoft Windows operating systems and enterprise endpoint devices.
  • Support software deployment, application installation, upgrades, updates, and patch management activities.
  • Monitor endpoint health and compliance using enterprise management and monitoring tools.
  • Perform root cause analysis and technical troubleshooting for complex desktop and endpoint issues.
  • Troubleshoot LAN, WAN, VPN, wireless, and Internet connectivity issues.
  • Support device lifecycle management activities, including inventory control, refresh efforts, provisioning, and equipment disposal.
  • Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
  • Utilize IT Service Management (ITSM) tools to manage incidents, service requests, and problem resolution activities.
  • Support configuration management and enterprise change management processes.
  • Coordinate with network, cybersecurity, and systems administration teams to resolve enterprise technical issues.
  • Ensure compliance with government security requirements and organizational policies.
  • Provide exceptional customer service and technical support to end users in a mission-critical environment.
Required Knowledge, Skills, and Abilities
  • Knowledge of enterprise endpoint management concepts and technologies.
  • Experience supporting Windows desktop operating systems and enterprise endpoint environments.
  • Experience with software deployment, patch management, endpoint monitoring, and device lifecycle management.
  • Knowledge of LAN, WAN, VPN, and enterprise networking fundamentals.
  • Familiarity with Microsoft Active Directory, Microsoft 365, and endpoint management solutions.
  • Understanding of configuration management principles and enterprise change control processes.
  • Knowledge of IT Service Management (ITSM) practices and incident management procedures.
  • Ability to troubleshoot hardware, software, operating system, and network connectivity issues.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively within a team environment.
Minimum Qualifications
Experience
  • 4 to 7 years of relevant experience supporting desktop systems, endpoint infrastructure, network operations, or enterprise IT environments.
  • Experience supporting large-scale enterprise user environments.
  • Experience diagnosing and resolving endpoint, application, and network connectivity issues.
  • Experience utilizing ticketing systems and IT service management tools.
Education
  • Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

Substitutions:
  • Associate's Degree plus two (2) additional years of relevant experience may substitute for a Bachelor's Degree.
  • Four (4) additional years of relevant experience may substitute in lieu of a degree.
Preferred Qualifications
  • Experience supporting Department of Defense (DoD) or Federal Government environments.
  • Experience with Microsoft Intune, SCCM/MECM, Microsoft Endpoint Manager, Active Directory, and Office 365.
  • Knowledge of endpoint security technologies and cybersecurity best practices.
  • Experience supporting classified environments.
  • Industry certifications such as:
    • CompTIA Security+
    • CompTIA Network+
    • CompTIA A+
    • Microsoft Certifications
    • Other relevant DoD 8570 compliant certifications
Security Clearance Requirements
  • Active Secret or Top Secret Security Clearance required.
  • Must maintain clearance eligibility throughout employment.
  • U.S. Citizenship required.
Benefits
MKS2 Technologies offers a comprehensive benefits package designed to support employees and their families while promoting professional growth and work-life balance.
Benefits include:
  • Competitive salary and compensation packages
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Time Off (PTO)
  • Paid Federal Holidays
  • Company-Paid Life Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program (EAP)
  • Professional Development and Training Opportunities
  • Certification Reimbursement Programs
  • Employee Referral Bonus Program
  • Career Advancement Opportunities
  • Access to a collaborative and mission-driven team environment
Why MKS2?
At MKS2 Technologies, we are committed to delivering mission-critical solutions that support our nation's most important federal agencies and defense organizations. Our team members are empowered to make an impact through innovation, technical excellence, and exceptional customer service.
As a rapidly growing technology and professional services company, MKS2 provides employees with opportunities to work on meaningful programs across cybersecurity, information technology, engineering, intelligence, healthcare, professional services, and mission support sectors.
When you join MKS2, you gain:
  • Opportunities to support high-visibility federal programs
  • A culture focused on teamwork, integrity, and professional growth
  • Leadership that values employee contributions and career development
  • Access to training, mentorship, and advancement opportunities
  • The ability to make a direct impact on customer missions and national security objectives

Join MKS2 and become part of a team dedicated to excellence, innovation, and supporting those who serve our nation.
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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