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Desktop Associate Jobs in Pennsylvania (NOW HIRING)

ConfigUSA

Deskside Technician

Penn, PA · On-site

$18 - $23/hr

Support Desktop Teams applications and mobile device configurations. Resolve incident and service ... Minimum Education - High School Diploma Preferred - Associate / Bachelor's in IT Depending upon TCS ...

Forever

Client Care Associate

Pittsburgh, PA · On-site

$17/hr

Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To ... Troubleshoot software and service issues across web, mobile, and desktop applications * Accurately ...

URBN

URBN Seasonal General Warehouse Associate

Gap, PA · On-site

$17/hr

... a Warehouse Associate, your duties will include receiving, picking, packing, and shipping ... Operate department-specific technology such as RF scanners or desktop computers and touchscreens

URBN

URBN Seasonal General Warehouse Associate

Gap, PA · On-site

$17/hr

... a Warehouse Associate, your duties will include receiving, picking, packing, and shipping ... Operate department-specific technology such as RF scanners or desktop computers and touchscreens

FOREVER INC

Client Care Associate

Pittsburgh, PA · On-site +1

$17/hr

Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To ... Troubleshoot software and service issues across web, mobile, and desktop applications * Accurately ...

CROSSMARK1

Retail Data Collection Associate - PT

Camp Hill, PA · On-site

$15 - $17.25/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Camp Hill, PA · On-site

$15 - $17.25/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Camp Hill, PA · On-site

$15 - $17.25/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Camp Hill, PA · On-site

$15 - $17.25/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Camp Hill, PA · On-site

$15 - $17.25/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

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Showing results 21-40

All JobsDesktop Associate JobsDesktop Associate Jobs in Pennsylvania

Desktop Associate information

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Pennsylvania? The most popular types of Desktop jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Desktop Associate jobs? Cities in Pennsylvania with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Pennsylvania as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Associate Systems Engineer

City of Philadelphia

Philadelphia, PA • On-site

$65K - $74K/yr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

City Of Philadelphia rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

383rd of 841 rated public administrative organizations

Job description

Company Description
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Associate Systems Engineer works as part of a highly collaborative group that's responsible for installation\configuration\management of desktop and laptop computer systems as well as the administration and maintenance of COTS applications. In addition, this position participates in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Associate Systems Engineer to learn new technologies and provide support for the creation of new processes for the team. The Associate Systems Engineer will report to the Water Information Center Manager.
Job Description
Essential Functions
Customer Relations:
  • Provide tier 1 and 2 support to customers.
  • Create tickets in incident tracking system documenting support requests.
  • Resolve assigned support tickets while keeping end user informed of the status of their request.
  • Provide support using remote tools.
  • Respond to end user inquiries by phone\email\chat.
  • Create clear and detailed documentation.
  • Explain technical issues to end users.
  • Assist junior support staff with resolving higher level issues.
  • Participate in project teams to ensure tasks are completed on time.
  • Take ownership of endpoint replacement process.

Technical:
  • Troubleshoot problems with Windows operating systems, printers, and installed software.
  • Configure laptops and desktops by installing operating system and updating needed drivers and firmware.
  • Create and deploy images for laptops and desktops.
  • Install, maintain, and update software as necessary.
  • Interact with vendors' technical support desk.
  • Determine when issues need to be escalated to tier support of application vendors.

Qualifications
  • High School Diploma, GED, or higher education.
  • Knowledge of PC hardware & A+ certification
  • Minimum 2 years of experience in a Desktop Support role
  • NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience
  • Other Requirements-Must have a valid PA Driver's License and the ability to lift 50 lbs.

Competencies, Knowledge, Skills and Abilities
  • A+ Certification
  • Ability to work independently and as a team member
  • Excellent communication skills to translate technical language to non-technical personnel and customers
  • Excellent interpersonal skills
  • Excellent time-management and prioritization skills
  • Ability to meet multiple competing deadlines
  • Ability to overcome obstacles to customer solutions to satisfy customers
  • Ability to quickly learn new technologies
  • MS Office and other PC software
  • Adobe Acrobat
  • Web Browsers (Chrome, IE, Firefox)
  • Windows desktop operating systems
  • Software licensing
  • Printers and scanners
  • Remote Desktop
  • VPN Software

Additional Information
Salary Range: $65,000-$74,907
Salary cannot exceed $74,907
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
• We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:
http://www.phila.gov/humanrelations/Pages/default.aspx

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