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Desktop Associate Jobs in Philadelphia, PA (NOW HIRING)

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

May require an associate's degree in a related area. Responsibilities: imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of ...

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

May require an associate's degree in a related area. Responsibilities: imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of ...

Temple Health

SR DESKTOP ENGINEER

Philadelphia, PA · On-site

Interfaces effectively with associates, management, and clients in a team environment. Provides ... with desktop and asset management tools Required 3 years experience with software distribution ...

New

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

$25/hr

Responsibilities As an Associate Support Analyst Intern with the Berkley Experience and Support ... Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft ...

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

$25/hr

Responsibilities As an Associate Support Analyst Intern with the Berkley Experience and Support ... Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft ...

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

$25/hr

Responsibilities As an Associate Support Analyst Intern with the Berkley Experience and Support ... Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft ...

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How much do desktop associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop associate in Philadelphia, PA is $23.72, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Philadelphia, PA? The most popular types of Desktop jobs in Philadelphia, PA are:
What are popular job titles related to Desktop Associate jobs in Philadelphia, PA? For Desktop Associate jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Philadelphia, PA look for? The top searched job categories for Desktop Associate jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Desktop Associate jobs? Cities near Philadelphia, PA with the most Desktop Associate job openings:
Desktop Associate jobs near you

Desktop Support

STI

Trenton, NJ • On-site

$23.25 - $31.25/hr

Full-time

Posted 23 days ago

Job description

Role: Desktop Support
Location: Trenton, NJ
Duration: Long-Term contract
Onsite
Description:
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate's degree in a related area.
Responsibilities:
imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory. Systems used are SCCM and Provance.
Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.
-Deliver a high level of customer service and professional interaction with internal customers, management, and administration.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience providing Customer Service to internal customers, management, and administration.Required5YearsExperience providing Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.Required5YearsExperience providing desktop support for a variety of business and software development applications.Required5YearsEperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements.Required5YearsExperience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and softwareRequired5YearsExperience Performing Backup/Recovery, and troubleshooting network connectivity issues.Required5YearsExperience troubleshooting/supporting Windows 10 desktops/laptops/tabletsRequired5YearsExperience with SCCM to image computersRequired5YearsExperience troubleshooting/supporting Windows 11 desktops/laptops/tabletsRequired5YearsExperience with Support and configuration of Andriod mobile phones.Required5Years

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