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Desktop Associate Jobs in Erie, PA (NOW HIRING)

Kwik Fill

Assistant Manager

Erie, PA · On-site

$1.6K/wk

... all associates being monitored, and state and federal training being taken and being followed ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Erie, PA · On-site

$1.6K/wk

... all associates being monitored, and state and federal training being taken and being followed ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

All JobsDesktop Associate JobsDesktop Associate Jobs in Erie, PA

Desktop Associate information

See Erie, PA salary details

$15

$22

$30

How much do desktop associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop associate in Erie, PA is $22.78, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $23.99 per hour, depending on experience, location, and employer.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Erie, PA?

The most popular types of Desktop jobs in Erie, PA are:

What cities near Erie, PA are hiring for Desktop Associate jobs?

Cities near Erie, PA with the most Desktop Associate job openings:

Desktop Associate jobs near you

Information Technology Specialist (On Site)

QUESTEQ INC

Saegertown, PA

Full-time

Posted 24 days ago

Job description

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

The Information Technology Specialist (On-Site) will join the talented team at the Penncrest School District. You will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools which include both desktop and laptop computers, mobile devices and printers used throughout the educational institution. 

Essential Functions:
  • New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applies desktop updates, and configuration modifications.
  • Conducts problem identification and resolution with a focus on help desk ticket resolution.
  • Develops desktop strategies and configuration alternatives to best meet customer needs.
  • Architects, create, deploy and maintain standard workstation images for desktops and laptops.
  • Architects and implements patch distribution management (desktop).
  • Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance.
  • Understanding Active Directory group policies and maintaining application groups.
  • Proven experience in desktop methodologies and best practices.
  • Ability to interact with customers on the telephone and in person.
  • Provides ongoing hardware and software support for all technologies.
  • Addresses help desk tickets efficiently and in a timely manner.
  • Troubleshoots and resolves technology failures, documenting required changes.
  • Responsible for managing multiple priorities including tickets, projects and other assigned tasks.
  • Keeps current with technology trends and changes related to position.
Specific Technology Skills/Experience
  • PC Security Administration/Update experience.
  • Active Directory experience.
  • Mobile device experience.
  • Microsoft and IOS experience
Qualifications & Educational Requirements
  • Associate degree in technically related field preferred.
  • Experience providing computer and network support.
  • Exceptional written and oral communication skills.
  • Must possess extensive troubleshooting skills.
  • Ability to work well in a demanding and fast-paced environment.
  • Excellent interpersonal skills for both internal and external communications.
Required Clearances:
  • Act 151: Child Abuse History Clearance
  • Act 34: Pennsylvania State Criminal History Clearance
  • Act 114: Federal Criminal History Clearance
  • Act 168: Required Employment History Review
  • Act 24: Arrest/Criminal Conviction Report

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