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Desktop Associate Jobs in Pennsylvania (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Malvern, PA · On-site

$19.75 - $25.25/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Futurewave Systems

Desktop Technician

York, PA · On-site

$20 - $25.25/hr

Coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted * Coordinate desktop component and phone moves affecting multiple users

Robert Half

Desktop Technician

Philadelphia, PA · On-site

$18.05 - $20.90/hr

Associate degree, technical diploma, or Bachelor's degree in Information Technology, Networking, Computer Science, or a related field. Minimum of 2 years of networking, IT support, help desk, desktop ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Collegeville, PA · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Ovation Workplace Services Inc.

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Desktop Support Technician

Reading, PA · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Ovation Workplace Services Inc.

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Desktop Support Technician

Reading, PA · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Ovation Workplace Services Inc.

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Desktop Support Technician

King Of Prussia, PA · On-site

$40K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Rsli

Desktop Support Engineer

Philadelphia, PA · Hybrid

$30.01 - $37.52/hr

Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field * 5 years of desktop support experience required. * Comp TIA A+, Comp TIA Network+, and/or Microsoft ...

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Pennsylvania?

The most popular types of Desktop jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Desktop Associate jobs?

Cities in Pennsylvania with the most Desktop Associate job openings:

Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Pennsylvania as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Desktop EUC L1

Service Global, Inc

Malvern, PA • On-site

$19.75 - $25.25/hr

Full-time

Posted 4 days ago

Job description

Responsibilities:
  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and deskside support services.
  • Manage hard- and soft-break fix services for laptops and desktops.
  • Provide Conference room support, Remote Desktop support and Event Support at the customer location
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
  • Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
  • Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Manage desktop device (hardware and software) incidents through resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.
Requirements:
  • Knowledge and experience on Windows 7 OS.
  • Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
  • Worked on software installation using SCCM, Software Center, and manually.
  • Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.
  • Experience using Intune, AD, BitLocker.
  • Experience in Outlook administration.
  • Experience in Humanscale troubleshooting.
  • Experience working in places that are engineering firms, large companies.
  • Minimum 3-5 years of experience.
  • Good to have knowledge in AD and smart hands-and-feet support.
  • Good to have knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool-e.g., ServiceNow
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • It is preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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