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Desktop Associate Jobs in Pennsylvania (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Allentown, PA · On-site

$20 - $25.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Temple Health

SR DESKTOP ENGINEER

Philadelphia, PA · On-site

Interfaces effectively with associates, management, and clients in a team environment. Provides ... with desktop and asset management tools Required 3 years experience with software distribution ...

New

Futurewave Systems

Desktop Technician

York, PA · On-site

$20 - $25.25/hr

Coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted * Coordinate desktop component and phone moves affecting multiple users

AA2IT

Desktop Support Technician

State College, PA · On-site

$21/hr

Desktop Support Technician Location: 401 Science Park Rd, State College, PA 16801. Rate: $21/HR Top ... and associates. High amount of interaction with customers, responding to routine technical ...

Excela Health

DESKTOP SUPPORT TECHNICIAN - CASUAL

Butler, PA · On-site

$18.25 - $23.25/hr

Associate Degree or level of knowledge equivalent to that ordinarily acquired through the ... desktop software No preferred qualifications. License, Certification & Clearances * Act 34-PA ...

Excela Health

DESKTOP SUPPORT TECHNICIAN - CASUAL

Butler, PA · On-site

$18.25 - $23.25/hr

Associate Degree or level of knowledge equivalent to that ordinarily acquired through the ... desktop software No preferred qualifications. License, Certification & Clearances * Act 34-PA ...

Excela Health

DESKTOP SUPPORT TECHNICIAN - CASUAL

Butler, PA · On-site

$18.25 - $23.25/hr

Associate Degree or level of knowledge equivalent to that ordinarily acquired through the ... desktop software No preferred qualifications. License, Certification & Clearances * Act 34-PA ...

AA2IT

Desktop Support Tech

Charleroi, PA · On-site

$23/hr

Desktop Support Tech Location: 1 Power Lane, Charleroi PA Pay Rate: $23/HR Deskside support role ... associates. Interacts with customers, responding to routine technical questions or request for ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Pennsylvania? The most popular types of Desktop jobs in Pennsylvania are:
What are popular job titles related to Desktop Associate jobs in Pennsylvania? For Desktop Associate jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Pennsylvania look for? The top searched job categories for Desktop Associate jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Desktop Associate jobs? Cities in Pennsylvania with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Pennsylvania as of May 2026, with employment types broken down into 2% As Needed, 4% Full Time, 90% Part Time, 2% Contract, and 2% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Desktop EUC L1

Service Global, Inc

Allentown, PA • On-site

$20 - $25.50/hr

Full-time

Posted 28 days ago

Job description

Responsibilities:
  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and desk-side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Manage desktop device (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on windows 7 OS
  • Good to have-knowledge in AD and smart hands and feet support.
  • Good to have-knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool - ex - Service now
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL-Based Support/IMAC

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