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Desktop Associate Jobs in Pennsylvania (NOW HIRING)

Futurewave Systems

Desktop Technician

York, PA

$20 - $25.25/hr

Coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted * Coordinate desktop component and phone moves affecting multiple users

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Reading, PA · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Reading, PA · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Rsli

Desktop Support Engineer

Philadelphia, PA · Hybrid

$30.01 - $37.52/hr

Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field * 5 years of helpdesk or desktop support experience required. * Comp TIA A+, Comp TIA Network+, and/or ...

Reliance Matrix

Desktop Support Engineer

Philadelphia, PA · On-site

$30.01 - $37.52/hr

Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field * 5 years of helpdesk or desktop support experience required. * Comp TIA A+, Comp TIA Network+, and/or ...

Pomeroy

Support II - Desktop

Grove City, PA · On-site

$17.75 - $22.50/hr

Associate degree in business, information technology, or CIS/MIS. You must possess an understanding of HDI best practices or be HDI certified. * A+ Certification/MCP is a bonus. * 2+ years of ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Pennsylvania? The most popular types of Desktop jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Desktop Associate jobs? Cities in Pennsylvania with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Pennsylvania as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Desktop Technician

Futurewave Systems

York, PA

$20 - $25.25/hr

Other

Re-posted 11 days ago

Job description

Company Description

A financial services company based in Columbus, Georgia, with approximately $29 billion in assets. It provides commercial and retail banking, investment, and mortgage services to customers through 28 locally-branded divisions, 257 branches, and 335 ATMs in Georgia, Alabama, South Carolina, Florida, and Tennessee. 

Job Description

PRIMARY OBJECTIVES: (Provide brief summary of position purpose and objectives)

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for software and hardware. This position also provides technical instruction to others. 

MAJOR AREAS OF ACCOUNTABILITY: (indicate % of time devoted to each area of accountability) Please describe the scope of duties involved in each area of responsibility/accountability. If the responsibility spans the Assurant enterprise, please indicate so.

  • Incident and Request Management: 100%
  • Identify, diagnose and resolve desktop issues of low to moderate risk and complexity
  •  Coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted
  • Coordinate desktop component and phone moves affecting multiple users
  • Prepare hardware/software installations and participate in upgrades
  • Recognize opportunities for system or procedure improvements and make recommendations
  • Provide training to others (customers)
  • Handles activities of low risk and complexity or pieces of moderate risk activities
  • Manage multiple issues concurrently
  • Business Site potential responsibilities:
  • Collaboration with 3rd party / client providers of software, hardware or service
  •  "Tiered" support responsibilities, including:
  • Office security / badge admin
  • Tape backup admin
  • On site support for Tier 3
  • Office equipment support
Qualifications

REQUIREMENTS:  

  • 1+ years of professional experience
  •  Knowledge and Skills (List those items required to obtain or maintain position; e.g., required to maintain current license in Electronics.)
  • Functional knowledge of supported client operating systems configuration and installation in a Novell environment, NT and Windows 2000, Windows XP, Windows 7
  • Functional knowledge of Citrix desktop front end and server backend administration
  • Functional understanding of VDI, Server, Telephony and Network support
  • Functional knowledge of supported application configuration and installations
  • Functional knowledge of supported client/server hardware configurations and installations
  • Knowledge of diagnostic tools for problem detection and resolution
  • Knowledge of LAN design and inter-relatedness of distributed systems functions
  • Experience with Disk Imaging and automated software distribution tools and qualities. 
  • Good oral and written communication skills

Environment/Physical demands: (Define any physical demands-strength, agility, mobility abilities- required to perform the job effectively)

  •  Must be able to lift 35 lbs onto multi-level surfaces repeatedly throughout the day
Additional Information

To discuss this great opportunity, call me as soon as you can: (678) 608-3095

Daryl Justine Espiritu | Recruiter | Futurewave Systems, Inc.



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