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Desktop Administrator Jobs in Raleigh, NC (NOW HIRING)

NCSU

OIT Managed Desktop Support Analyst

Raleigh, NC

$22.50 - $30.50/hr

Managed desktop environments for Windows and Macintosh workstations (OIT Managed Desktop) * Design ... Windows Endpoint Configuration and Support Capability to support & administer vendor-specific ...

AA2IT

Desktop Support Technician

Raleigh, NC · On-site

$19.75 - $25/hr

... desktops/tablets) Asset tracking/shipping Asset returns (data-wipe & process for disposal) Required Skills Break/fix and imaging, PC Deployment Work Schedule M-F 8am-5pm Experience 3 years ...

AA2IT

Desktop Support Technician

Raleigh, NC · On-site

$19.75 - $25/hr

... desktops/tablets) Asset tracking/shipping Asset returns (data-wipe & process for disposal) Required Skills Break/fix and imaging, PC Deployment Work Schedule M-F 8am-5pm Experience 3 years ...

CYNET SYSTEMS

End User Computing Analyst

Cary, NC · On-site

Modern Desktop Administrator Associate (MD-100/MD-101). * CompTIA A+ or CompTIA IT Fundamentals (ITF+). * ITIL 4 Foundation. Skills: * Windows. * SCCM. * PowerShell. * Microsoft Intune. * WSUS.

Service Global, Inc

Desktop EUC L1

Durham, NC · On-site

$19.50 - $25/hr

English speaking to good standard Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices ...

Posted today

Infojini Inc

Desktop Support

Raleigh, NC · On-site

Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate ...

FHR

MO331-Systems Administrator 141456

Raleigh, NC · Remote

Our direct client is looking for a Systems Administrator 141456 This position is for up to 14 ... desktop image creation, maintenance, and software packaging and deployment using ManageEngine ...

Real Soft, Inc.

Senior Database Administrator

Cary, NC · On-site

$80 - $90/hr

... Administrator to assist the IT organization. In this role, you will be responsible for the ... Desktop Integrator, Forms, OAF & Weblogic. • Monitor concurrent manager jobs and assess ...

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All JobsDesktop Administrator JobsDesktop Administrator Jobs in Raleigh, NC

Desktop Administrator information

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How much do desktop administrator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop administrator in Raleigh, NC is $33.51, according to ZipRecruiter salary data. Most workers in this role earn between $25.91 and $37.84 per hour, depending on experience, location, and employer.

What is a desktop administrator?

A Desktop Administrator is an IT professional responsible for managing, maintaining, and troubleshooting computer desktops and related hardware within an organization. They handle software installations, updates, security patches, and user support for desktop-related issues. Their role ensures that all desktop systems are running efficiently and securely, supporting the daily operations of employees. Desktop Administrators often work closely with other IT staff to implement company policies and resolve technical problems.

What is a desktop administrator?

A desktop administrator is responsible for the management of user workstations for an organization. Desktop administration or DA job duties involve configuring and overseeing network connections, data management, user settings, and security. You also handle technical support issues for users as they arise. The qualifications to begin a career as a desktop administrator include a bachelor’s degree in computer science or a related field. To succeed in this job, you need excellent customer service and critical thinking skills as well as experience working with a variety of computer software and cloud environments.

What are the key skills and qualifications needed to thrive as a desktop administrator?

To thrive as a Desktop Administrator, you need strong knowledge of operating systems, hardware troubleshooting, and network fundamentals, typically supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with tools such as Active Directory, SCCM, remote desktop software, and ticketing systems is essential. Excellent problem-solving abilities, customer service orientation, and effective communication skills help Desktop Administrators stand out. These skills are vital for ensuring reliable IT support, minimizing downtime, and maintaining smooth day-to-day operations for end users.

What are some common challenges faced by a desktop administrator in managing a large organization's IT environment?

Desktop Administrators in large organizations often encounter challenges such as managing a wide variety of hardware and software configurations, ensuring timely software updates and security patches across all endpoints, and efficiently handling user support requests. Balancing proactive maintenance with reactive troubleshooting is a key part of the role, as is maintaining clear documentation. Additionally, coordinating with network and server teams is essential to resolve complex issues and to implement organization-wide IT policies effectively.

What is the difference between Desktop Administrator vs Network Administrator?

AspectDesktop AdministratorNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on individual desktops, laptops, and user supportManages network infrastructure, servers, and connectivity
Employer & Industry UsageIT support teams in various industries, corporate environmentsNetwork teams in organizations with complex network needs

While both roles support IT infrastructure, a Desktop Administrator primarily manages end-user devices and provides user support, whereas a Network Administrator oversees network systems and connectivity. The roles often collaborate but focus on different aspects of IT management.

How much does a desktop administrator make?

A desktop administrator typically earns between $50,000 and $80,000 annually, depending on experience, location, and certifications. They are responsible for managing and troubleshooting desktop systems, often requiring knowledge of operating systems, hardware, and network configurations.
More about Desktop Administrator jobs

What are popular job titles related to Desktop Administrator jobs in Raleigh, NC?

For Desktop Administrator jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Desktop Administrator jobs in Raleigh, NC look for?

The top searched job categories for Desktop Administrator jobs in Raleigh, NC are:

Desktop Administrator jobs near you
Infographic showing various Desktop Administrator job openings in Raleigh, NC as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 26% Physical, 1% Hybrid, and 73% Remote job distribution, with an average salary of $69,705 per year, or $33.5 per hour.

OIT Managed Desktop Support Analyst

NCSU

Raleigh, NC

$22.50 - $30.50/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

464th of 629 rated colleges and universities

Job description

Posting Information
Posting Number PG194808EP Internal Recruitment Yes Working Title OIT Managed Desktop Support Analyst Anticipated Hiring Range $63,800 to $68,000 Work Schedule Monday- Friday 7am-4pm Job Location Raleigh, NC Department Office of Information Technology About the Department
Technology Support Services (TSS) provides a variety of technology support and consulting services for the NC State University campus community. Major service areas include:
  • The NC State University IT Help Desk which provides services for OIT and other campus IT service providers.
  • Managed desktop environments for Windows and Macintosh workstations (OIT Managed Desktop)
  • Design, implementation and ongoing support for campus learning spaces (ClassTech)
  • Student-focused computing (ResNet, OIT Walk-in Center, student labs, printing)
  • IT service management process support and tools (ServiceNow)
  • Hosted server and application services
  • Enabling services for Windows/Mac workstations

Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
  • Medical, Dental, and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
This position provides support, including OS, driver, and application configuration and troubleshooting for workstations (desktop computers, laptops, and other supported devices) and peripherals that are part of OIT's Managed Desktop Service (OITMD).
The daily responsibilities include resolution of workstation problems, working either on-site with users, or remotely, while providing exemplary customer service. As part of the support process, this position provides support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and to provide helpful and accurate information to peers and IT colleagues across campus. As a senior member of the OIT Managed Desktop Support team, this position may participate in in-depth application support, system integration and networking activities. This work requires very strong communication skills, an ability to effectively interact with a broad range of end-users and IT professionals, as well as, an ability to use a variety of resources for diagnosing and resolving technical problems.
Position Description/General Scope of Duties:
Workstation Configuration and troubleshooting
  • Uses SCCM, Jamf Pro, and other support tools to manage computing systems and increase desktop support efficiencies.
  • Images endpoints, deploys applications and provides troubleshooting for non-routine problems that arise.
  • Provides updates on work progress to other support staff and the Service Desk using call tracking system.
  • Builds test computing environments for enterprise system upgrades for EAS development teams as needed.

Customer Service/Communication
  • Provide excellent customer service through prompt responses and communicating complex ideas in language that customers understand
  • Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
  • Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
  • Communicates status of progress to the customer.

Consulting/Business Analysis
  • Ability to communicate with clients to understand their business needs and provide solutions that meet those needs and still comply with standard operating procedures and campus security requirements.
  • Follows up with clients to ensure that questions have been answered and no outstanding issues remain.

Project Management
  • Serves as a productive project team member through timely completion of assigned Tasks.
  • Demonstrates initiative in solving problems associated with projects and daily work.
  • Demonstrates effective planning and time management of individual tasks.
  • May also lead project teams or work groups, serve as a technical expert to management, and/or functions in a project management capacity for projects scoped to the level of the position.

Other Responsibilities
Qualifications
Minimum Education and Experience
Bachelor's degree and one year of experience in the information technology field related to the area of assignment or Associate's degree in Computer Science, Information Technology, or related discipline and 3 years of experience in the information technology field related to the area of assignment; or High School Equivalency and 6 years of experience in the information technology field related to the area of assignment
Other Required Qualifications
Customer Service
The ability to work directly with end users and departments, understand requirements and convey the same urgency back to the party requesting service in a respectful and professional manner.
Windows Endpoint Configuration and Support
Capability to support & administer vendor-specific hardware and operating systems, troubleshoot, diagnose and repair problems of moderate to high complexity. Knowledge of technology principles and terminology associated with SCCM, Active Directory, Print Servers, the OITMD Environment, & ServiceNow. Ability to independently resolve problems.
Apple Endpoint Configuration and Support
Capability to support & administer Apple-specific hardware and OS, troubleshoot, diagnose and repair problems of moderate to high complexity. Knowledge of technology principles and terminology associated with Apple OS 11 and higher systems, JAMF, Apple School Manager and other Apple compatible applications.
Technical Solution Development
Technical Solutions should be developed in conjunction with or knowledge of existing standards and processes. Solution development includes the ability to create solutions that work for the client, but must be sustainable over time and require knowledge transfer to other support staff members.
Communication
Ability to communicate technical information to individuals on varying levels of understanding. Ability to work closely with customers across the organization to assess needs and provide solutions.
IT Security
Knowledge of appropriate IT security measures required by the organization and the ability to configure and support the approved solutions/applications to meet requirements.
Preferred Qualifications
  • Familiarity with ITSM or ITIL focused Incident/Request/Change recording tools such as Remedy, Peregrine, HP Service Center, Zendesk or ServiceNow
  • Strong working knowledge of Windows desktop (Windows 7 & 10).
  • Working knowledge of Mac OS.
  • Working knowledge of MS Office suite (Word, Excel, PowerPoint, Access).
  • Working knowledge of Microsoft System Center Configuration Manager/Active Directory, and other server-hosted applications
  • Working knowledge of remote management technologies.
  • Working knowledge of multiple web browsers (Google Chrome, Explorer, Firefox, Safari, and Opera).
  • Working knowledge of network printer support in an Active Directory environment.

Required License(s) or Certification(s)
Valid NC Driver's License is required (if not current, must be obtained within 30 days of hire).

Valid NC Driver's License required Yes Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 08/26/2026 Anticipated Close Date 9/10/2026: if posting is still active we are accepting and reviewing applications. Special Instructions to Applicants
Please include a resume, cover letter and contact information for at least three professional references.
Position Details
Position Number 00112254 Position Type EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events Non Mandatory - Emergency Event Department ID 513001 - Technology Support Services EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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About North Carolina State University

Sourced by ZipRecruiter

North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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