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Desk Assistant Jobs in Rio Rancho, NM (NOW HIRING)

Ramada Albuquerque

Hotel Front Desk Agent

Albuquerque, NM · On-site

$14 - $16/hr

Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide ... Run daily reports and ensure the accuracy of information. * Assist guests with special requests and ...

Ramada Albuquerque

Hotel Front Desk Agent

Albuquerque, NM · On-site

$16 - $18/hr

Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide ... Run daily reports and ensure the accuracy of information. * Assist guests with special requests and ...

Ramada Albuquerque

Hotel Front Desk Agent

Albuquerque, NM · On-site

$14 - $16/hr

Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide ... Run daily reports and ensure the accuracy of information. * Assist guests with special requests and ...

Ramada Albuquerque

Hotel Front Desk Agent

Albuquerque, NM · On-site

$14 - $16/hr

Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide ... Run daily reports and ensure the accuracy of information. * Assist guests with special requests and ...

Ramada Albuquerque

Hotel Front Desk Agent

Albuquerque, NM · On-site

$16 - $18/hr

Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide ... Run daily reports and ensure the accuracy of information. * Assist guests with special requests and ...

Montebello On Academy

Front Desk Receptionist

Albuquerque, NM · On-site

$13.50 - $17.25/hr

Front Desk Receptionist - The Montebello on Academy We are seeking a happy, outgoing, and energetic ... Greet residents and visitors with a positive and helpful attitude * Assist Executive Team with a ...

Montebello On Academy

Front Desk Receptionist

Albuquerque, NM · On-site

$13.50 - $17.25/hr

Front Desk Receptionist - The Montebello on Academy We are seeking a happy, outgoing, and energetic ... Greet residents and visitors with a positive and helpful attitude * Assist Executive Team with a ...

Vision Source

Front Desk Receptionist

Albuquerque, NM

$15 - $18/hr

Start a rewarding career at Sandia Vision Clinic as a Patient Care Coordinator (Front Desk ... Welcome and assist patients in person and over the phone with professionalism and warmth * Manage ...

Sandia Vision Clinic

Front Desk Receptionist

Albuquerque, NM · On-site

$13.50 - $17.25/hr

... Care Coordinator (Front Desk Receptionist)! We are looking for a friendly, dependable, and ... Welcome and assist patients in person and over the phone with professionalism and warmth * Manage ...

Marriott Albuquerque

Front Desk Agent

Albuquerque, NM · On-site

$13.75 - $17.50/hr

Front Desk Clerk Marriott Albuquerque is currently seeking a friendly and outgoing Front Desk Clerk to join our team. We ensure a professional work environment and focus on our staff's growth within ...

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All JobsDesk JobsDesk Assistant JobsDesk Assistant Jobs in Rio Rancho, NM

Desk Assistant information

See Rio Rancho, NM salary details

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How much do desk assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desk assistant in Rio Rancho, NM is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.
What are the most commonly searched types of Desk jobs in Rio Rancho, NM? The most popular types of Desk jobs in Rio Rancho, NM are:
What are popular job titles related to Desk Assistant jobs in Rio Rancho, NM? For Desk Assistant jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Desk Assistant jobs in Rio Rancho, NM look for? The top searched job categories for Desk Assistant jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Desk Assistant jobs? Cities near Rio Rancho, NM with the most Desk Assistant job openings:
Desk Assistant jobs near you

FRONT DESK SUPERVISOR- HOTEL HOSPITALITY

Hyatt Place- Santa Fe NM

Santa Fe, NM • On-site

$17.50 - $19.50/hr

Full-time

Posted 19 days ago

Job description

Operations Supervisor

Reports To:     General Manager

Job Summary:

This is a working manager role that acts as the second-in-command to the GM and serves as Manager on Duty to ensure exceptional guest experiences, efficient staff performance, and adherence to brand and safety standards. This role supports multiple departments—primarily Front Desk and Housekeeping—to maintain smooth operation of the property and uphold a high level of cleanliness, service, and guest satisfaction.

The ideal candidate is reliable, service-driven, and flexible, with the ability to Work front desk shifts (AM/PM Night) as part of regular rotation and covers call- outs as needed. Expected to cover one front desk shift per day, five days per week, while completing additional supervisory/administrative duties.

Key Responsibilities:

Guest Experience & Service

  • Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.

  • Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.

  • Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.

  • Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.

  • SOP ownership: Owns and enforces the Property SOP's: facts- only ticketing( Issue→ Evidence→ SOP→ Action/Owner/ Due→ Ticket#)

  • escalation tree, shift handoff list , payments/key controls, and guest -recovery limits.

  • Guest recovery cost controls with fast approvals: Authorized to comp up to $25 per incident; $25-$50 with manager approval; third party or service-

  • outside control issues require GM approval. All comps must be documented (ticket + brief reason) to enable faster approvals for higher amounts when warranted.

Operational Oversight

  • Supervise and assist with daily housekeeping operations to ensure room quality and cleanliness meet brand expectations.

  • Conduct routine property inspections to monitor cleanliness, safety, and maintenance needs.

  • Coordinate with maintenance and other departments to resolve issues impacting guest satisfaction or safety.

  • Ensure compliance with safety, security, and sanitation protocols.

Team Leadership & Training

  • Support the hiring, training, and coaching of front desk and housekeeping team members.

  • Promote a positive, team-oriented work environment focused on service excellence.

  • Monitor staff performance, attendance, and adherence to policies and appearance standards.

  • Lead by example in professionalism, accountability, and guest service.

Administrative Duties

  • Assist with scheduling, payroll verification, and supply inventory (linens, amenities, cleaning materials).

  • Review daily reports, occupancy forecasts, and operational data to optimize staffing and efficiency.

  • Support the implementation of operational policies and standard operating procedures.

  • Maintain accurate documentation and ensure compliance with brand and local regulations.

Qualifications:

  • Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.

  • Strong leadership, communication, and problem-solving skills.

  • Ability to manage guest issues with professionalism and empathy.

  • Open availability — must be able to work AM, PM, and Night Audit shifts, including weekends and holidays.

  • Ability to stand for long periods and perform light physical duties as needed.

Compensation:

Pay: $17.50-$19.50/hr (non-exempt; OT eligible)

Core Competencies:

  • Guest-Centric Mindset

  • Leadership and Team Development

  • Accountability and Reliability

  • Problem Solving and Initiative

  • Professional Communication

  • Flexibility and Adaptability

  • Growth path: Clear growth path to Assistant General Manager/ Operations Manager, and potential General Manager within the FHG portfolio, based on performance.