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Dealership Service Director Jobs (NOW HIRING)

Werner Hyundai

Service Director

Tallahassee, FL · On-site

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule ... You will report to the General manager of your respective dealership. This is not a remote position.

Baker Auto Group

Service Director

Grand Rapids, MI · On-site

Is always recruiting, attracting top talent to the dealership. * Supports fellow managers with ... Service Manager/Director. * Experience with the CDK dealer management system is a bonus. * A ...

Werner Hyundai

Service Director

Tallahassee, FL · On-site

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule ... You will report to the General manager of your respective dealership. This is not a remote position.

Werner Hyundai

Service Director

Tallahassee, FL

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule ... You will report to the General manager of your respective dealership. This is not a remote position.

Baker Auto Group

Service Director

Grand Rapids, MI

Is always recruiting, attracting top talent to the dealership. * Supports fellow managers with ... Service Manager/Director. * Experience with the CDK dealer management system is a bonus. * A ...

Baker Auto Group

Service Director

Grand Rapids, MI · On-site

Is always recruiting, attracting top talent to the dealership. * Supports fellow managers with ... Service Manager/Director. * Experience with the CDK dealer management system is a bonus. * A ...

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Dealership Service Director information

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$30.5K

$102.7K

$174.5K

How much do dealership service director jobs pay per year?

As of Jun 8, 2026, the average yearly pay for dealership service director in the United States is $102,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Dealership Service Director vs Service Manager?

AspectDealership Service DirectorService Manager
ResponsibilitiesOversees entire service department, sets strategic goals, manages multiple teamsManages daily service operations, supervises technicians and service advisors
Required CredentialsExperience in automotive service, leadership skills, often a certification in automotive service managementAutomotive technical knowledge, customer service skills, relevant certifications
Work EnvironmentExecutive-level, strategic planning, high-level decision makingOperational focus, hands-on management of daily service activities

The Dealership Service Director typically holds a higher-level, strategic role overseeing the entire service department, while the Service Manager focuses on daily operations and team supervision. Both roles require automotive experience and leadership skills, but the Service Director is more involved in long-term planning and department growth.

More about Dealership Service Director jobs
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Dealership Service Director jobs near you

Service Manager

Automotive Career Professionals

Vallejo, CA • On-site

$100K - $199K/yr

Full-time

Posted 27 days ago

Job description

Job Description
Import Service Manager
Position Overview
This Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. This Service Manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining objectives and maintaining service records. This Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index and for monitoring and improving customer satisfaction, also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.
Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Parts Managers, Sales Managers and other store Associates, just to name a few.
What are the day-to-day responsibilities?
  • Assistall subordinate service staff in all phases of their jobdescriptions
  • Reportto management any circumstances that compromise the integrity of the dealership
  • Collectaccounts receivable for service work
  • Ensurethat service department employees follow safety policies and practices andthat they report any and all accidents immediately
  • Ensurethat all required technical publications, periodicals, bulletins, ect... areobtained, kept up-to-date and properly maintained
  • Qualitycheck completed jobs
  • Ensurethat all the necessary shop equipment is in proper working condition
  • Ensurethat customer inconveniences, complaints and misunderstandings are dealtwith fairly and quickly
  • Ensurethat proper service sales techniques are being used
  • Communicatewith customers before issues arise and get involved in escalated customerissues
  • Maintainaccurate records and ensure warranty parts retention as outlined,following all manufacturer requirements as outlined in manufacturer andcompany policy and procedures manuals
  • Maintainthe highest possible standards of workmanship, advise technicians ofservice CSI on a monthly basis
  • Serveas liaison with factory representatives in the absence of fixed operationsor service director
  • Establishand maintain a good working relationship with customers to encourage repeatreferral business
  • Assureproper repair order flow to satisfy warranty/dealership/business officerequirements
  • Hire,train, motivate, counsel and monitor the performance of all servicedepartment staff
  • Maintaincustomer satisfaction index rating above that of manufacturer ordealership average

What are the requirements for this job?
  • Threeto Five years' experience in Franchise Dealership Service Department
  • Excellentverbal and written communication and interpersonal skills
  • Proficientknowledge of dealership computer systems
  • Musthave a valid driver's license
  • Demonstratedcustomer service skills
  • Previousindustry knowledge of overall operations, management and wholesalerelations

All inquire held in confidence.
Our client is a equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
What are the requirements for this job?
  • Threeto Five years' experience in Franchise Dealership Service Department
  • Excellentverbal and written communication and interpersonal skills
  • Proficientknowledge of dealership computer systems
  • Musthave a valid driver's license
  • Demonstratedcustomer service skills
  • Previousindustry knowledge of overall operations, management and wholesalerelations

Skill Set
What are the requirements for this job? Three to Five years' experience in Franchise Dealership Service Department Excellent verbal and written communication and interpersonal skills Proficient knowledge of dealership computer systems Must have a valid driver's license Demonstrated customer service skills Previous industry knowledge of overall operations, management and wholesale relations

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