Director Of Service Automotive Jobs (NOW HIRING)

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons-bringing the wine country experience to the middle of alarge city.

Position Summary
The Service Director is the operational leader responsible for executing across all front-of-houseoperations. Reporting directly to the General Manager, this role ensures operational excellencethroughout the restaurant, concert venue and private events while delivering exceptional hospitality andfinancial results.
The Service Director leads the daily execution of operational initiatives, develops high-performing teams,and ensures consistent execution of City Winery's hospitality standards. This leader partners closely withthe Executive Chef to create a seamless front-of-house and back-of-house operation while maintaining anunwavering focus on guest experience, employee development, food safety, and profitability. The idealcandidate is an inspiring leader who thrives in a fast-paced hospitality environment and enjoys buildingteams, coaching leaders, and driving operational excellence.

Why us?

Competitive pay

We are a rapidly expandingnational entertainment and hospitality company, offering tremendousopportunities for driven and ambitious individuals.

Medical, Dental, VisionInsurance

nDORFins program designed topromote a healthy and active lifestyle!

401K (and yes we match!)

Flexible Savings Accounts,HSAand Dependent Care, Basic Life and AD&D Insurance

Amazing discounts, 50% OFFall dining/retail wine

Free Family Meal

Tickets to available shows

Andmore!

Overview of Responsibilities

Ensure consistent execution of City Winery Hospitality Standards every day.
Lead daily operations while maintaining exceptional guest experiences and operational efficiency.
Drive accountability across all Front-of-House leaders and supervisors.
Ensure seamless execution of all concerts, programming, buyouts, and private events.
Lead daily pre-shift meetings and operational communication.
Partner with the Executive Chef to ensure exceptional collaboration between Front-of-House andBack-of-House teams.
Ensure proper staffing, deployment, and floor management during all service periods.
Recruit, interview, hire, onboard, train, and develop Front-of-House leaders and hourly teammembers.
Coach managers and supervisors through performance management, development planning, andsuccession planning.
Conduct regular one-on-one meetings and performance discussions.
Partner with Human Resources on employee relations, investigations, corrective actions, andpolicy administration.
Ensure every employee receives proper onboarding, training, and ongoing development.
Lead departmental meetings focused on service standards, product knowledge, and operationalinitiatives.
Partner with the General Manager to achieve labor, sales, profitability, and guest satisfactiongoals.
Manage Front-of-House labor budgets and scheduling.
Review payroll for accuracy and compliance. Monitoring overtime and labor productivity.
Analyze service metrics, guest feedback, sales trends, and operational KPIs.
Drive beverage, retail, and food sales through service excellence and team coaching.
Support inventory controls, waste reduction, and cost management initiatives.
Ensure timely completion of operational reports, payroll approvals, incident reports, correctiveactions, and required documentation.
Maintain accurate employee records in partnership with HR.
Communicate company initiatives, policy updates, and operational expectations effectively.
Ensure all operational trackers and compliance reporting are completed accurately and on time.

Minimum Qualifications

Minimum 3 years' experience in multi-faceted, high-volume restaurant, venue and/or equivalentrelevant experience
Proven leadership skills and commitment to excellence
Proven financial and business acumen; analytical skills, and ability to meet and exceed setbudgets
Unparalleled passion for hospitality, food, wine, and music
Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure,fast paced environment
Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
Must be detail oriented, strong execution skills
Functional working knowledge of health department and all other related regulations
Exceptional communication and interpersonal skills both written and verbal
Strong culinary and wine knowledge
Must be fluently literate in English including ability to read, write, and communicate, conductbusiness related mathematics and analyze data
Must have proficient computer and technological skills
Ability to perform physical requirements of position including standing and walking for extendedperiods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, perbusiness need
Able and willing to work flexible scheduling including days, nights, weekends, and holidays
Able to travel and attend business-related meetings and trips

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.