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Dealership Operations Jobs in Michigan (NOW HIRING)

CarGuys Inc.

Dealership Finance Manager

Waterford, MI

$179K/yr

High-Volume Dealership Operations * Strong sales volume and consistent deal flow * Established lender relationships and finance systems * Career Growth Opportunities * Advancement into Finance ...

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Entrega

Dealer Operations Analyst

Troy, MI · On-site

The Dealer Operations Analyst is expected to provide exceptional support for Dealers. They address ... This requires a solid understanding of the OEM software applications, Dealership inventory data ...

Entrega

Dealer Operations Analyst

Troy, MI · On-site

The Dealer Operations Analyst is expected to provide exceptional support for Dealers. They address ... This requires a solid understanding of the OEM software applications, Dealership inventory data ...

Rafih Auto Group

Lot Manager

Utica, MI · On-site

$13.75 - $16.50/hr

Rafih Auto Group is looking for a motivated and detail-oriented Lot Supervisor to support daily dealership operations and ensure our vehicle inventory is organized, presentable, and customer-ready.

Zaremba Equipment, Inc

Office Manager

Gaylord, MI · On-site

Apply administrative and operational expertise to support dealership functions including HR coordination, accounting support, customer documentation, and internal communications. * Maintain up-to ...

Zaremba Equipment

Office Manager

Gaylord, MI · On-site

Apply administrative and operational expertise to support dealership functions including HR coordination, accounting support, customer documentation, and internal communications. * Maintain up-to ...

Curbee

Senior Dealer Success Manager

Detroit, MI · On-site

$110K - $135K/yr

You'll work directly with dealership leadership and frontline teams to ensure mobile service is fully operational, consistently utilized, and delivering sustained growth. You'll operate with a high ...

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Dealership Operations information

What is dealership operations?

Dealership operations refer to the management and coordination of daily activities within a vehicle dealership, including sales, service, inventory management, and customer relations. The role often requires knowledge of automotive systems, sales techniques, and operational procedures to ensure efficient dealership performance.

What is the difference between Dealership Operations vs Service Advisor?

AspectDealership OperationsService Advisor
Primary RoleOversees overall dealership functions, including sales, finance, and customer serviceActs as the liaison between customers and the service department, managing vehicle repairs and maintenance
Required CredentialsTypically requires dealership management experience, certifications in automotive managementRequires automotive service certifications, customer service skills
Work EnvironmentOffice and dealership floor, overseeing multiple departmentsService department, interacting directly with customers and technicians
Industry UsageUsed across dealership management and operations rolesCommonly found in service departments of auto dealerships

Dealership Operations focuses on managing the entire dealership's functions, while Service Advisors specialize in customer service and vehicle repairs within the service department. Both roles are essential in automotive dealerships but differ in scope and daily responsibilities.

What are popular job titles related to Dealership Operations jobs in Michigan? For Dealership Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Dealership Operations jobs in Michigan look for? The top searched job categories for Dealership Operations jobs in Michigan are:
What cities in Michigan are hiring for Dealership Operations jobs? Cities in Michigan with the most Dealership Operations job openings:
Dealership Operations jobs near you
Infographic showing various Dealership Operations job openings in Michigan as of July 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Dealer Operations Specialist

MSX International

Lansing, MI • On-site, Remote

Full-time

Re-posted 24 days ago

MSX International rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

168th of 483 rated business services

Job description

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
At MSX you'll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience. As a Dealership Operations Specialist, you'll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.
Make a Difference
As Dealership Operations Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase efficiency, maximize parts inventory, achieve sales objectives and resolve warranty issues.
This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed.
What You'll Do
  • Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals.
  • Have a Consumer Mindset: Evaluate the dealership's service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
  • Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership's digital presence, against OEM brand direction, current market trends and dealership's customer needs to identify business opportunities.
  • Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program
  • Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer's sales, retention and revenue priorities

Qualifications
  • Confident and skilled communicator. Ability to establish rapport with others by initiating and leading conversations to make others feel comfortable. An active listener with exception verbal and written communication skills.
    • Experience in delivering data-driven presentations to all levels of dealership management
  • Previous customer service experience. Is creative in problem resolution and demonstrates the ability to think "out of the box", makes it a priority to solve the customer issues.
  • Analytical mindset. Understanding of metrics and reports and the story they tell.
  • Natural teaching approach-always looking for ways to make things better.
  • Friendly and positive attitude with customers and co-workers.
  • Ability to multi-task in a busy environment. Able to work independently and with other team members.
  • Technology savvy. Ability to leverage technology to have purposeful and productive remote meetings.
  • Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams)
  • Passion to make a difference and succeed.

Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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