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SUMMARY

The Infrastructure & Intranet Manager is responsible for the planning, management, and maintenance of the university's physical network infrastructure and internal web (intranet) services.

This position oversees the design, installation, documentation, and lifecycle management of campus telecommunications infrastructure, including fiber and copper cabling, conduit systems, data closets, backup generators, battery backups, and related facilities. The role ensures that physical network systems are reliable, scalable, and aligned with institutional needs.

In addition, this position manages the university's intranet platform, supporting the transition of internal-facing content from public websites to secure internal systems. The role collaborates with campus stakeholders to improve internal communication, content organization, and user access to institutional resources.

The Infrastructure & Intranet Manager performs additional duties as assigned by the IT Director / CIO and the Assistant IT Director / DCIO.

ESSENTIAL DUTIES AND RESPONSIBILITIES

         Manage the planning, installation, maintenance, and documentation of the university's physical network infrastructure, including fiber optic and copper cabling systems, conduit pathways, vaults, handholes, backup generators, battery backups, and related components.

         Oversee the design and organization of telecommunications spaces, including data closets, equipment racks, cable management systems, and overhead ladder infrastructure.

         Maintain accurate documentation of campus infrastructure, including cable maps, pathway records, and asset inventories to support planning, troubleshooting, and future expansion.

         Coordinate infrastructure projects, including new construction and renovations, ensuring alignment with university standards and long-term network architecture.

         Work with internal IT staff and external contractors to install, maintain, and repair physical network systems and ensure compliance with applicable codes and standards.

         Monitor and evaluate the condition and capacity of infrastructure systems and recommend upgrades or improvements to support institutional growth and technology needs.

         Develop and maintain standards and best practices for structured cabling, pathway design, and telecommunications infrastructure.

         Support troubleshooting of network connectivity issues related to physical infrastructure.

         Manage vendor relationships and coordinate work performed by contractors and service providers related to telecommunications infrastructure.

         Oversee and manage the university's intranet platform, including system administration, content organization, and user access management.

         Collaborate with campus departments to migrate appropriate internal content from public websites to the intranet, ensuring information is secure, accessible, and well-organized.

         Develop and maintain governance practices for intranet content, including structure, permissions, and content lifecycle management.

         Provide guidance and support to departments on effective use of the intranet for internal communication and resource sharing.

         Coordinate with IT and web teams to ensure integration between intranet systems, identity management, and other enterprise services.

         Maintain documentation and procedures related to infrastructure systems and intranet services.

         Communicate planned infrastructure work, outages, or changes to relevant stakeholders.

         Participate in long-term planning for campus infrastructure and internal digital services to support institutional priorities.

         Ensure compliance with university policies, safety standards, and applicable regulations related to infrastructure systems.

         Participate in ongoing professional development to maintain knowledge of infrastructure technologies, telecommunications standards, and web/intranet platforms.

         Perform other duties as assigned by the CIO or DCIO.

ADDITIONAL PERFORMANCE RESPONSIBILITIES (FUNCTIONS, DUTIES)

1.       Attendance and Dependability: The employee can be depended upon to report to the assigned duty station at the scheduled time. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.

2.       Communication and Contact: The employee communicates effectively and professionally both verbally and in writing with superiors, colleagues, and individuals inside and outside of the University.

3.       Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the University. The employee exhibits a professional manner in dealing with others and works to maintain constructive working environment.

4.       Safety: Employee works safely, attends safety training offered/required, and follows appropriate safety rules and regulations. In relation to level of NIMs training completed, participates in incident management preparation and performs incident duties as assigned.