ZipRecruiter

Log In

1

Day Shift Msp Help Desk Jobs in Colorado (NOW HIRING)

ALLO Fiber

MSP Help Desk Technician

Greeley, CO · On-site

$21 - $27/hr

EDUCATION/EXPERIENCE: * 2-5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi-client environment. * Hands-on experience supporting business users in ...

ALLO Fiber

MSP Help Desk Technician

Greeley, CO

$21 - $27/hr

EDUCATION/EXPERIENCE: * 2-5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi-client environment. * Hands-on experience supporting business users in ...

Mayo Aviation

Help Desk Specialist

Englewood, CO · On-site

$70K - $80K/yr

Help Desk Specialist Location: Wheeling, IL About George J. Priester Aviation George J. Priester ... Collaborate with engineers/manager/MSP on escalations and project work. * Communicate clearly and ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE ... This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of ...

GDIT

Help Desk Technician

Denver, CO · On-site

$27.20 - $36.80/hr

In this role, a typical day will include: Collaborating with the Department of Energy to solve ... On Customer Site, This service desk is 24/7/365, shift work may be required. The likely hourly rate ...

New

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

This role will function as an extension of the client's internal IT team, leveraging the client's existing help desk infrastructure and ticketing systems to provide day-to-day technical support and ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

This role will function as an extension of the client's internal IT team, leveraging the client's existing help desk infrastructure and ticketing systems to provide day-to-day technical support and ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

This role will function as an extension of the client's internal IT team, leveraging the client's existing help desk infrastructure and ticketing systems to provide day-to-day technical support and ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

This role will function as an extension of the client's internal IT team, leveraging the client's existing help desk infrastructure and ticketing systems to provide day-to-day technical support and ...

IGNITE

HELP DESK TECHNICIAN

Colorado Springs, CO · On-site

$70K - $110K/yr

Job Title HELP DESK TECHNICIAN Location Colorado Springs, CO US (Primary) Category Information ... This role ensures reliable day-to-day IT services that enable uninterrupted mission operations. Job ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description ... Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities ...

next page

Showing results 1-20

People also search for

All JobsDay Shift Msp Help Desk JobsDay Shift Msp Help Desk Jobs in Colorado

Day Shift Msp Help Desk information

What is the difference between Day Shift Msp Help Desk vs Network Support Specialist?

AspectDay Shift Msp Help DeskNetwork Support Specialist
CertificationsCompTIA A+, Network+ (often preferred)CompTIA Network+, Cisco CCNA (often preferred)
Work EnvironmentHelp desk, remote support, client-facingNetwork troubleshooting, on-site or remote
Industry UsageIT service providers, MSPs, tech supportIT departments, service providers, enterprise networks

The Day Shift MSP Help Desk primarily handles client support tickets, troubleshooting software and hardware issues, and providing remote assistance during daytime hours. In contrast, a Network Support Specialist focuses on maintaining and troubleshooting network infrastructure, often requiring deeper technical knowledge of networking protocols. Both roles are essential in IT support but differ in scope and technical depth.

What are popular job titles related to Day Shift Msp Help Desk jobs in Colorado? For Day Shift Msp Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Day Shift Msp Help Desk jobs in Colorado look for? The top searched job categories for Day Shift Msp Help Desk jobs in Colorado are:
What cities in Colorado are hiring for Day Shift Msp Help Desk jobs? Cities in Colorado with the most Day Shift Msp Help Desk job openings:
Day Shift Msp Help Desk jobs near you

MSP Help Desk Technician

ALLO Fiber

Greeley, CO • On-site

$21 - $27/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 28 days ago

ALLO Fiber rating

7.2

Company rating: 7.2 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

45th of 76 rated telecommunications companies

Job description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
We are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond basic troubleshooting, can work tickets independently, and understands the pace, priorities, and professionalism required in an MSP environment.
You will support multiple client environments, deliver responsive technical assistance, and serve as a key contributor to client satisfaction and service quality.
RESPONSIBILITIES:
  • Provide Tier 2 technical support for multiple business clients in an MSP setting.
  • Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, hardware, printers, peripherals, and line-of-business applications.
  • Perform basic network troubleshooting (DNS, DHCP, connectivity, VPN, Wi-Fi).
  • Use remote management and remote desktop tools to efficiently diagnose and resolve issues.
  • Accurately triage, prioritize, and manage tickets based on urgency, business impact, SLAs, and scope.
  • Escalate complex or infrastructure-level issues appropriately while remaining engaged through resolution.
  • Communicate clearly and professionally with clients via phone, email, and chat, setting expectations and provide status updates.
  • Document resolutions, procedures, and known issues to support knowledge sharing and continuous improvement.
  • Follow MSP best practices, security standards, and documentation requirements.
  • Resolve most tickets in-office via remote tools, but travel to customer site is required if needed.

EDUCATION/EXPERIENCE:
  • 2-5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi-client environment.
  • Hands-on experience supporting business users in fast-paced, ticket-driven environments.
  • Working knowledge of:
    • Windows 10/11 and Windows Server basics
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint fundamentals)
    • Common hardware, printers, and peripherals

  • Preferred
    • Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent professional experience.
    • Industry certifications such as CompTIA A+/Network+, Microsoft, or similar.

SKILLS / KNOWLEDGE / ABILITIES:
  • Strong troubleshooting and analytical skills with the ability to resolve most issues independently.
  • Excellent customer service mindset with confidence supporting non-technical users.
  • Ability to communicate effectively at both the technical and business-user level.
  • Strong time management and organizational skills in a multi-client, high-volume environment.
  • Ability to adapt quickly, stay approachable under pressure, and manage shifting priorities.
  • Team-oriented and dependable, with a strong sense of ownership and follow-through.
  • Detail-oriented with consistent and accurate documentation habits.
  • Ability to pass a fingerprint-based background check.

CO Residents: Typical pay range for this role is $21 to $27 an hour depending on experience.
People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:
  • Free internet? You bet. Plus, awesome discounts on other ALLO services.
  • Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
  • Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
  • Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
  • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
  • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.

What ALLO Fiber employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply