Cloud Help Desk Remote Jobs in Colorado (NOW HIRING)

Location: Denver, CO/ San Francisco, CAWho Are We?  About Airlock Digital: 

Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware. 

With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination, and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity.

What We are Looking For: 

We're looking for a Deal Desk Analyst to manage and streamline our end-to-end deal workflow. In this role, you'll be the main coordinator between Sales, Legal, and Finance, making sure deals are structured correctly, compliant with pricing and discounting policies, and aligned with revenue goals. You'll help accelerate deal velocity, support our growth, and empower the sales team to win.

Key Responsibilities:

• Manage the quoting process in HubSpot (and future CPQ tools).
• Review and validate deal structures to ensure compliance with pricing and discounting policies.
• Partner with the CRO and Legal on approval workflows and escalate as needed.
• Standardize proposal templates, MSA and Order Form checklists, and routing SLAs.
• Track deal velocity and quote-to-close metrics and share insights with leadership.
• Support channel quoting rules and partner-specific terms.
• Act as the go-to resource for reps needing help with quotes and contracts.
• Provision SaaS licenses post-sale and help drive provisioning automation efforts.
• Set up customer tenants and environments according to contract specifications.
• Manage portal account creation and user role assignments.
• Document and hand off customer environments to CSMs after provisioning.
• Serve as the central point of coordination across cross-functional stakeholders, driving alignment, accountability, and the timely resolution of dependencies to enable successful deal execution.

Required Skills & Qualifications: 

• 5+ years of experience in a deal desk, sales operations, or revenue operations role at a fast-growing SaaS or tech company.
• Strong understanding of pricing and quoting processes, including CPQ systems.
• Detail-oriented mindset with excellent problem-solving and analytical skills.
• Confident communicator who can collaborate across teams and work with senior stakeholders.
• Experience with HubSpot or similar CRM systems is a plus.
• Ability to handle multiple priorities in a dynamic environment.

 What We Offer: 

We don't think money is everything, but we know it is an important part of your decision to apply for a role. This position has a salary range of USD $107,136-$133,920. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws. 

At Airlock Digital we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, dental, and vision insurance - 401K Plan with 4% Company Match - Life and Disability Programs - Paid Parental Leave - Paid time off and Paid Holidays - Volunteer and Birthday Time off - Home Office Allowance 

Our Commitment: 

We believe in supporting our team members both personally and professionally. Named one of the USA's Greatest Places to Work in 2024 and 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work. 

We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible. All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. No contact from recruitment agencies, thank you #LI-REMOTE #LI-GP1