If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Create an exceptional, personalized service experience for Lyft Business customers * Be a calm and ... have 15 days paid time off * 18 weeks of paid parental leave. Biological, adoptive, and foster ...
Create an exceptional, personalized service experience for Lyft Business customers * Be a calm and ... have 15 days paid time off * 18 weeks of paid parental leave. Biological, adoptive, and foster ...
We sit at the intersection of product and platform, owning both the customer-facing features and ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
We sit at the intersection of product and platform, owning both the customer-facing features and ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Work with vertical PMs on their surfaces to land the customers you acquire and drive them to first ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Work with vertical PMs on their surfaces to land the customers you acquire and drive them to first ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Impeccable customer service and problem-solving skills * Excellent, clear verbal and written ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Impeccable customer service and problem-solving skills * Excellent, clear verbal and written ...
You'll work in a collaborative environment, alongside an encouraging team, making a difference every day. WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST * Leading a team of representatives using ...
You'll work in a collaborative environment, alongside an encouraging team, making a difference every day. WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST * Leading a team of representatives using ...
Experience in handling third parties as vendors or customers and knowledge of Saas contract ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Experience in handling third parties as vendors or customers and knowledge of Saas contract ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Day Customer Service Rep
Austin, TX · On-site
$15.50 - $21.25/hr
Greens Produce is looking for highly motivated (Day Shift) Customer Service Reps! Apply Today! Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With ...
Day Customer Service Rep
Austin, TX · On-site
$15.50 - $21.25/hr
Greens Produce is looking for highly motivated (Day Shift) Customer Service Reps! Apply Today! Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With ...
Customer Service
$14 - $19/hr
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You ... You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation ...
Quick apply
Customer Service
$14 - $19/hr
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You ... You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation ...
Customer Service
$14.25 - $19.50/hr
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You ... You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation ...
Quick apply
Customer Service
$14.25 - $19.50/hr
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You ... You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation ...
Customer Service
$15.25 - $20.50/hr
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You ... You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation ...
Quick apply
Customer Service
$15.25 - $20.50/hr
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You ... You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation ...
First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt A Brief Overview The Customer Service Representative plays ...
First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt A Brief Overview The Customer Service Representative plays ...
There's no wrong way to evangelize Lyft within your customer set. You'll be given the autonomy and ... Fully understand all of Lyft Business' products and services, keeping abreast of product changes ...
There's no wrong way to evangelize Lyft within your customer set. You'll be given the autonomy and ... Fully understand all of Lyft Business' products and services, keeping abreast of product changes ...
Deeply understand your customers across different rider segments and use cases, leveraging data ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Deeply understand your customers across different rider segments and use cases, leveraging data ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Deeply understand your customers across different rider segments and use cases, leveraging data ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Deeply understand your customers across different rider segments and use cases, leveraging data ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Customer Service Associate
$15 - $16/hr
... Vision insurance 7-Day Furniture (a local furniture retailer) is looking for courteous ... This position provides excellent customer service in person and over the phone to customers at the ...
Customer Service Associate
$15 - $16/hr
... Vision insurance 7-Day Furniture (a local furniture retailer) is looking for courteous ... This position provides excellent customer service in person and over the phone to customers at the ...
The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Dayshift Customer Service
$13 - $17/hr
Their main responsibilities include accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service. The cashier we would like to ...
Quick apply
Dayshift Customer Service
$13 - $17/hr
Their main responsibilities include accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service. The cashier we would like to ...
Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: * 4+ years of ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: * 4+ years of ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ... Lyft considers working in the office at least 3 days per week to be an essential function of this ...
Day Lyft Customer Service information
What cities are hiring for Day Lyft Customer Service jobs? Cities with the most Day Lyft Customer Service job openings:
What are the most commonly searched types of Lyft Customer Service jobs? The most popular types of Lyft Customer Service jobs are:
What states have the most Day Lyft Customer Service jobs? States with the most job openings for Day Lyft Customer Service jobs include:
What job categories do people searching Day Lyft Customer Service jobs look for? The top searched job categories for Day Lyft Customer Service jobs are:
- 24 7 Work From Home Customer Service
- Remote Sallie Mae Customer Service
- Manager Vanguard Customer Service
- Remote Medicare Customer Service
- Part Time Hulu Customer Service
- Remote General Motors Customer Service
- Remote Gym Customer Service
- Remote Customer Service Team Lead
- Day Airbnb Customer Service
- Remote Work From Home Taxi Customer Service
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 20 days ago
Lyft rating
7.3
Based on 31 frontline employees who took The Breakroom Quiz
2nd of 9 rated taxi private hire
Job description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction. If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that "Lyft cares about me and made the experience easy."
As a Data Analytics Lead, you'll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers' support experience. You'll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward.
Responsibilities
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the New York City area is $118,000 - $147,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction. If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that "Lyft cares about me and made the experience easy."
As a Data Analytics Lead, you'll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers' support experience. You'll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward.
Responsibilities
- Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals
- Develop frameworks and scalable processes to drive decision-making and prioritization
- Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time
- Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements
- Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience
- Monitor and diagnose KPI performance and present findings to senior leadership
- Degree in a quantitative field like statistics, economics, applied math, operations research or engineering. Advanced degrees are preferred
- 5+ years of hands-on technical experience in a data science role or equivalent analytical role in a high growth startup
- Ability to translate unstructured business problems into clearly defined requirements with minimal oversight
- Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems
- Exceptional communication (listening, written, and oral) skills with the ability to present findings & recommendations targeted to the audience in question
- Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively
- Proficiency in SQL and Python with ability to independently break down large datasets and synthesize inputs from multiple sources
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the New York City area is $118,000 - $147,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
About Lyft
Sourced by ZipRecruiter
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Industry
Ground public transportation
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2012