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Databank Jobs (NOW HIRING)

DataBank

Knowledge & Training Specialist

Dallas, TX · On-site

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and ...

DataBank

Data Center Technician 1

Atlanta, GA · On-site

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and ...

DataBank

Data Center Technician 1

Austin, TX · On-site

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and ...

DataBank

Data Center Manager (Irvine, CA)

Irvine, CA · On-site

$179K/yr

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and ...

Databank

Warehouse Associate

Riverton, UT · On-site

$15.50 - $18.25/hr

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and ...

DataBank

Chief Critical Infrastructure Engineer

Red Oak, TX · On-site

$106K - $139K/yr

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and ...

DataBank

Critical Infrastructure Engineer

Saint Paul, MN · On-site

$115K - $120K/yr

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and ...

DataBank

Chief Critical Infrastructure Engineer

Red Oak, TX · On-site

$106K - $139K/yr

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and ...

DataBank

Data Center Manager

Dallas, TX · On-site

$165K/yr

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and ...

Databank IMX

Scanner Operator

Canton, MA · On-site

Overview DataBank IMX is a growing, thriving company on a mission to create remarkable business solutions for our customers through better data and process automation. As North America's leading end ...

Databank IMX

Support Engineer

Lincoln, NE · On-site

Overview DataBank IMX is a growing, thriving company on a mission to create remarkable business solutions for our customers through better data and process automation. AsNorth America'sleading end-to ...

Databank IMX

Support Engineer

Lincoln, NE · On-site

Overview DataBank IMX is a growing, thriving company on a mission to create remarkable business solutions for our customers through better data and process automation. As North America's leading end ...

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All JobsDatabank Jobs

Databank information

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$16

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$54

How much do databank jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for databank in the United States is $30.12, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $33.41 per hour, depending on experience, location, and employer.

What are some typical challenges Databank professionals face when managing large-scale data systems?

Databank professionals often encounter challenges such as ensuring data integrity, optimizing database performance, and safeguarding sensitive information against security breaches. Managing high volumes of data requires constant monitoring and fine-tuning of systems to prevent downtime or data loss. Additionally, collaborating with cross-functional teams to align database structures with evolving business requirements can be demanding but also provides valuable opportunities for skill development and career growth.

What is a databank and what does it do?

A databank is an organized collection of data that is stored and managed for easy access, retrieval, and analysis. Databanks are used in various fields to store large volumes of information, such as scientific research data, statistical records, or financial information. They help organizations efficiently manage data, ensure its security, and enable users to extract insights or generate reports as needed. Databanks can be managed by specialized professionals, often referred to as databank managers or database administrators.

What is the difference between Databank vs Data Analyst?

AspectDatabankData Analyst
Required CredentialsTypically a degree in finance, banking, or related fieldsUsually a degree in statistics, mathematics, or data science
Work EnvironmentBanking institutions, financial servicesVarious industries including finance, marketing, healthcare
Employer & Industry UsageFinancial institutions, banksBroadly used across multiple sectors

While both roles involve working with data, a Databank primarily focuses on managing financial data within banking institutions, whereas a Data Analyst interprets data across various industries to support decision-making. The roles share similar educational backgrounds but differ in their specific applications and work environments.

What are the key skills and qualifications needed to thrive as a Databank Administrator, and why are they important?

To thrive as a Databank Administrator, you need strong expertise in database management, data integrity, and a relevant degree in computer science or information systems. Familiarity with database management systems like SQL Server, Oracle, or MySQL, as well as certifications such as Microsoft Certified: Azure Database Administrator Associate, are highly valuable. Attention to detail, problem-solving abilities, and effective communication set outstanding professionals apart in this role. These skills are crucial for ensuring secure, reliable, and efficient management of organizational data assets.
More about Databank jobs
What cities are hiring for Databank jobs? Cities with the most Databank job openings:
What states have the most Databank jobs? States with the most job openings for Databank jobs include:
What job categories do people searching Databank jobs look for? The top searched job categories for Databank jobs are:
Databank jobs near you
Infographic showing various Databank job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $62,640 per year, or $30.1 per hour.
Knowledge & Training Specialist

Knowledge & Training Specialist

DataBank

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
The Knowledge & Training Specialist (KTS) is responsible for maintaining the operational knowledge base for the Support Operations team. This role reports to the Sr. Manager of Support Experience and Enablement and partners with Tier 1 and Tier 2 engineers to document proven practices, develop training curricula, and create customer-facing self-service content. The KTS is a critical enabler of the Support Experience and Enablement team's mission to reduce ticket volume, improve first-contact resolution, and protect the quality and consistency of customer experience.
RESPONSIBILITIES:
  • Knowledge Base Development
  • Build and maintain Support Operations external knowledge base using KnowledgeOwl
  • Document proven operational practices including Call Back Policy, TLC Process, Single Customer Critical Event, and Sales Tickets Policy before any structural changes are communicated
  • Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption
  • Conduct regular reviews of KB articles for accuracy, relevance, and completeness
  • Partner with Tier 1 and Tier 2 leads to identify knowledge gaps and prioritize documentation efforts
  • Training Program Development
  • Develop and deliver Cloud and Network training curricula for Tier 1 and Tier 2 engineers
  • Coordinate with other department heads to to facilitate cross functional Training Sessions
  • Build Tier 1 playbooks supporting the 45-55% first-contact resolution target
  • Create a Tier 1-to-Tier 2 advancement path curriculum including skills assessments and competency benchmarks
  • Design onboarding training materials for new engineers across all tiers
  • Coordinate with Sr. Mgr, Support Experience and Enablement to align training priorities with operational metrics
  • Customer-Facing Content
  • Develop customer-facing self-service articles targeting high-volume, high-automation-potential ticket categories (password resets, patching status, resource status)
  • Ensure customer content meets DataBank's communication standards and CX requirements
  • Collaborate with the Reporting Analyst to measure self-service content effectiveness and deflection rates
  • Quality & Continuous Improvement
  • Monitor ticket patterns in partnership with the Automation Specialist to identify recurring issues suitable for documentation or automation
  • Track knowledge base utilization and training completion metrics
  • Maintain version control and change history for all documented practices

REQUIRED QUALIFICATIONS:
  • Education
  • Bachelor's degree in Information Technology, Technical Writing, Education, or related field; or equivalent work experience
  • Experience
  • 3+ years of experience in technical writing, knowledge management, or IT training in a managed services or enterprise IT environment
  • Demonstrated experience building and maintaining a technical knowledge base
  • Experience developing training curricula for technical audiences
  • Technical Skills
  • Proficiency with knowledge management platforms (KnowledgeOwl, Confluence, or similar)
  • Strong understanding of Managed Services delivery models and common infrastructure technologies (Windows/Linux, networking, cloud, backup/recovery)
  • Familiarity with ticketing systems (ServiceNow, ConnectWise, or similar)
  • Ability to translate complex technical processes into clear, structured documentation
  • Professional Skills
  • Excellent written communication skills with a talent for clarity and concision
  • Strong organizational skills with ability to manage multiple documentation projects simultaneously
  • Collaborative working style with ability to extract knowledge from subject matter experts
  • Detail-oriented with commitment to accuracy and consistency

PREFERRED QUALIFICATIONS
  • Experience with AI chatbot content structuring or conversational design
  • Background in ITIL or other IT service management frameworks
  • Experience in a DataBank or comparable MSP environment
  • Familiarity with LMS platforms for training delivery and tracking

BENEFITS
  • Health, Vision and Dental Insurance Packages
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401k with company match
  • 3 weeks' Paid Time Off and Paid Holidays

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