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Data Entry & Doctor–Patient Validation Specialist (In-Office Call Center)

Full-Time | In-Office

Onsite Call Center

We are seeking a detail-oriented Data Entry & Doctor–Patient Validation Specialist to join our in-office call center team. This role is responsible for accurately entering patient and provider information, validating doctor–patient relationships, and ensuring all records meet internal quality standards and healthcare compliance requirements. The ideal candidate is reliable, organized, and comfortable working in a fast-paced, phone-based environment.

• Accurately enter patient, provider, and insurance information into internal systems
• Review forms and call records for completeness and accuracy
• Update and maintain electronic patient records in compliance with company and HIPAA guidelines
• Correct data discrepancies and flag missing or inconsistent information

• Validate the relationship between patients and prescribing providers
• Confirm provider details including NPI, practice information, and authorization status
• Verify patient eligibility and required documentation prior to processing
• Ensure all validation steps are completed according to workflow and compliance standards

• Make and receive outbound and inbound calls as needed to confirm information
• Professionally communicate with patients, provider offices, and internal teams
• Document call outcomes clearly and accurately in the system
• Meet daily productivity, quality, and accuracy benchmarks

• Follow HIPAA, PHI, and company data security policies at all times
• Adhere to standard operating procedures and validation checklists
• Participate in quality assurance reviews and ongoing training

• High school diploma or equivalent (required)
• Minimum 1 year of experience in data entry, call center, or healthcare support role
• Strong attention to detail and accuracy
• Comfortable handling high call volumes and repetitive tasks
• Basic computer proficiency and ability to navigate multiple systems
• Strong verbal and written communication skills

• Healthcare, medical office, or insurance experience
• Familiarity with patient intake, provider validation, or medical documentation
• Knowledge of HIPAA compliance and PHI handling
• Experience working in a performance-driven call center environment

• Data accuracy and quality control
• Time management and task prioritization
• Professional phone etiquette
• Problem-solving and critical thinking
• Team collaboration and reliability

• In-office call center setting
• Seated desk work with extended computer and phone use
• Scheduled shifts with required attendance and punctuality
• Performance measured by accuracy, productivity, and quality metrics

• Stable, in-office role with consistent schedule
• Training and ongoing support
• Opportunity to grow within a healthcare operations environment
• Collaborative team culture

Job Requirements

• High school diploma or GED required
• Minimum 1 year of experience in a call center, data entry, healthcare operations, or administrative role
• Experience working in an in-office environment with scheduled shifts and attendance requirements

• Proven ability to accurately enter and review data with minimal errors
• Comfortable navigating multiple systems simultaneously (CRM, EHR, or internal databases)
• Ability to make and receive a high volume of calls for verification and validation purposes
• Familiarity with handling confidential patient information (PHI)
• Basic proficiency in Microsoft Office or Google Workspace

• Strong understanding of the importance of HIPAA compliance and data privacy
• Ability to follow strict standard operating procedures (SOPs)
• Consistently meets or exceeds accuracy, quality, and productivity metrics
• Ability to identify discrepancies and escalate issues appropriately

• Clear, professional verbal communication skills
• Ability to communicate effectively with patients, provider offices, and internal teams
• Strong listening skills and attention to detail during calls and data validation
• Maintains professionalism in fast-paced or repetitive work environments

• Reliable attendance and punctuality are required
• Ability to remain focused during repetitive tasks and extended screen time
• Comfortable working under performance expectations and deadlines
• Team-oriented mindset with the ability to work independently

• Ability to sit for extended periods and use a computer and headset throughout the shift
• Must be able to work on-site during scheduled business hours
• Willingness to adapt to workflow changes and process updates