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D365 Ce Jobs (NOW HIRING)

Orbus Inc

CRM Admin & Developer (D365 CE)

Woodridge, IL · On-site

$100K - $110K/yr

Integrate D365 CE with third party software's or ERP's using REST API's, Azure functions, Web services and iPaaS solutions. * Ensure seamless integration, best-in-class performance, and efficient ...

Lorven Technologies

D365 F&O/eComm lead

Chicago, IL · On-site

The D365 CE / CRM Architect will lead the design and implementation of the Unified Experience layer for the Skylark platform, leveraging Dynamics 365 Sales, Customer Service, and Power Platform. This ...

Orbus Visual Communications

Be Seen First

CRM Admin & Developer (D365 CE)

Woodridge, IL · On-site

$100K - $110K/yr

Integrate D365 CE with third party software's or ERP's using REST API's, Azure functions, Web services and iPaaS solutions. * Ensure seamless integration, best-in-class performance, and efficient ...

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D365 Ce information

What are the typical challenges faced by a D365 CE (Customer Engagement) professional, and how can they be managed effectively?

D365 CE professionals often encounter challenges such as managing complex customizations, integrating Dynamics 365 with other business systems, and adapting to frequent updates from Microsoft. To manage these effectively, it's important to stay current with Microsoft documentation and community forums, collaborate closely with stakeholders to understand business needs, and follow best practices for solution development and deployment. Regular training and peer knowledge sharing can also help ensure smooth project delivery and system performance.

What is the difference between D365 CE vs D365 CRM?

AspectD365 CED365 CRM
Primary FocusCustomer Engagement and ServiceCustomer Relationship Management
FeaturesCase management, omnichannel engagement, service schedulingContact management, sales automation, marketing
Work EnvironmentCustomer service, support teams, CRM consultantsSales teams, marketing, CRM administrators
CertificationsMicrosoft Certified: Dynamics 365 Customer Service Functional Consultant AssociateMicrosoft Certified: Dynamics 365 Sales Functional Consultant Associate

While D365 CE (Customer Engagement) focuses on customer service and support, D365 CRM emphasizes sales and marketing functionalities. Both roles require similar certifications and often work within the same industry environments, but their core responsibilities differ based on business needs.

What are the key skills and qualifications needed to thrive as a D365 CE (Customer Engagement) consultant, and why are they important?

To thrive as a D365 CE Consultant, you need a solid understanding of Microsoft Dynamics 365 Customer Engagement modules, business process analysis, and relevant industry experience, often supported by a bachelor’s degree and Microsoft certifications. Expertise in using the D365 CE platform, Power Platform, and related tools such as Power Automate, Power Apps, and SQL is typically required. Strong problem-solving abilities, client communication, and project management skills help consultants effectively deliver tailored solutions and manage stakeholder expectations. These competencies are essential for successfully implementing, customizing, and optimizing CRM solutions that drive business value.

What is a D365 CE professional?

D365 CE professionals are experts who specialize in implementing, customizing, and supporting Microsoft Dynamics 365 Customer Engagement (CE) applications. These applications help organizations manage customer relationships, sales, marketing, and service processes. D365 CE experts may work as consultants, developers, administrators, or analysts, and they often have experience with tools like Power Platform, Common Data Service, and integration technologies. Their role is crucial in helping businesses optimize customer interactions and improve business outcomes.
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D365 Ce jobs near you
Infographic showing various D365 Ce job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 2% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

D365 Customer Engagement (CE) Functional Consultant

Hirekeyz Inc

Dallas, TX • On-site

Contractor

Re-posted 5 days ago

Job description

Job Title: D365 Customer Engagement (CE) Functional Consultant
 
Location:  Dallas, Texas or Daytona Beach, Florida, but will look at other locations as well for the right candidate
 
Job Type: Contract/W2 /Full Time
 

Job Description:

We are seeking an experienced D365 Customer Engagement (CE) Functional Consultant to join our team. The ideal candidate will specialise in delivering Dynamics 365 CE solutions that address business challenges and optimise customer relationship management processes. This role involves requirement gathering, system configuration, stakeholder collaboration, and supporting successful project implementations.

Key Responsibilities:

  1. Requirement Analysis & Solution Design:
    • Engage with clients and stakeholders to understand their business processes, challenges, and requirements.
    • Develop functional specifications, process designs, and solution architectures for D365 CE.
    • Collaborates with stakeholders throughout the organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes
    • Provides in-depth knowledge of the Microsoft Dynamics CE application and evaluates the customer’s business processes against the standard Microsoft Dynamics CE functionality
    • Is responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
  2. System Configuration & Customisation:
    • Configure D365 CE modules, including Sales, Customer Service, Marketing, and Field Service, to meet business needs.
    • Collaborate with technical teams to design and implement customisations or integrations.
    • Facilitates the customer’s decision-making process and develops the functional design document that will drive the development process (if modifications/customisations are required, either to processes or to the Microsoft Dynamics CE application.)
    •  
  3. Implementation & Deployment:
    • Lead D365 CE implementations, ensuring alignment with project goals and timelines.
    • Support data migration efforts, mapping legacy data to D365 CE structures.
  4. Testing & Quality Assurance:
    • Develop test plans and scripts for functional testing of D365 CE solutions.
    • Facilitate user acceptance testing (UAT) and ensure feedback is incorporated.
  5. Training & Documentation:
    • Prepare training materials and deliver training sessions to end-users.
    • Create comprehensive documentation, including user guides and functional design documents.
  6. Continuous Improvement:
    • Identify opportunities to enhance D365 CE functionalities to improve client operations.
    • Stay updated on new D365 CE features and recommend their adoption.
  7. Collaboration & Support:
    • Work closely with technical teams, project managers, and other stakeholders to ensure seamless project execution.
    • Provide post-go-live support to resolve issues and ensure optimal system performance.

Qualifications & Skills:

Education:

  • Bachelor’s degree in information systems, Business Administration, Computer Science, or a related field.

Experience:

  • 5 Years experience in a Microsoft partner in a consultancy role OR equivalent experience in an insurance vertical market
  • Proven experience as a D365 CE Functional Consultant or similar role.
  • In-depth knowledge of D365 CE modules (Sales, Customer Service, Marketing, and/or Field Service).
  • Hands-on experience in configuring and customising D365 CE.
  • Experience with Power Platform (Power BI, Power Automate, Power Apps) is a plus.

Technical Skills:

  • Strong understanding of D365 CE functionality, workflows, and business rules.
  • Knowledge of integration methods, including APIs and middleware tools.
  • Familiarity with Azure services and Dataverse is desirable.

Soft Skills:

  • Excellent problem-solving and analytical abilities.
  • Strong communication skills, with the ability to translate technical concepts to non-technical stakeholders.
  • Ability to work independently and collaboratively within a team.

Preferred Certifications:

  • Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate.
  • Microsoft Certified: Power Platform Fundamentals (preferred but not mandatory).
  • Agile or Scrum Certification (optional).