Customer Experience Associate
$16.25 - $21.50/hr
As the world's leading nonprofit member organization for cybersecurity professionals, our core ... Position Summary The primary objective of the Customer Experience Associate (CEA) is to project a ...
$16.25 - $21.50/hr
As the world's leading nonprofit member organization for cybersecurity professionals, our core ... Position Summary The primary objective of the Customer Experience Associate (CEA) is to project a ...
$16.25 - $21.50/hr
As the world's leading nonprofit member organization for cybersecurity professionals, our core ... Position Summary The primary objective of the Customer Experience Associate (CEA) is to project a ...
Artificial Intelligence, Analytics, cybersecurity, programming, web development, data ... Administrative and service experience at the university level Compensation Grade Associate ...
Artificial Intelligence, Analytics, cybersecurity, programming, web development, data ... Administrative and service experience at the university level Compensation Grade Associate ...
Reno, NV · On-site
$84K - $123K/yr
Support disaster recovery planning, adhere to ITAR/CTD compliance, and apply cybersecurity ... Basic Qualifications: • Associate degree plus 3 years IT experience or high school diploma plus 5 ...
Reno, NV · On-site
$84K - $123K/yr
Support disaster recovery planning, adhere to ITAR/CTD compliance, and apply cybersecurity ... Basic Qualifications: • Associate degree plus 3 years IT experience or high school diploma plus 5 ...
... science, cybersecurity, or computer engineering for the Department of Computer Science and ... We offer over 60 short-term certificates and many degree programs, including Associate of Arts ...
... science, cybersecurity, or computer engineering for the Department of Computer Science and ... We offer over 60 short-term certificates and many degree programs, including Associate of Arts ...
Reno, NV · On-site
$1.0K/wk
... science, cybersecurity, or computer engineering for the Department of Computer Science and ... We offer over 60 short-term certificates and many degree programs, including Associate of Arts ...
Reno, NV · On-site
$1.0K/wk
... science, cybersecurity, or computer engineering for the Department of Computer Science and ... We offer over 60 short-term certificates and many degree programs, including Associate of Arts ...
$150K - $160K/yr
... with cyber security and network engineering teams to integrate new software and procedures to ... High School diploma/GED and 20 years of relevant data analysis experience, an Associate's degree ...
$150K - $160K/yr
... with cyber security and network engineering teams to integrate new software and procedures to ... High School diploma/GED and 20 years of relevant data analysis experience, an Associate's degree ...
$11.03 - $14.77
14% of jobs
$15.93 is the 25th percentile. Wages below this are outliers.
$14.77 - $18.52
35% of jobs
The median wage is $18.63 / hr.
$18.52 - $22.27
34% of jobs
$22.27 - $26.02
15% of jobs
$26.02 - $29.76
2% of jobs
$29.76 - $33.51
0% of jobs
$33.51 - $37.26
0% of jobs
$37.26 - $41.01
0% of jobs
$41.01 - $44.75
0% of jobs
$44.75 - $48.50
0% of jobs
$48.50 - $52.25
0% of jobs
$11
$20
$52
To thrive as a Cyber Security Associate, you generally need a solid understanding of network security, risk assessment, and incident response, supported by a relevant degree or equivalent experience. Familiarity with security tools like firewalls, intrusion detection systems, SIEM platforms, and certifications such as CompTIA Security+ or CISSP are typically expected. Strong analytical thinking, attention to detail, and effective communication help distinguish top candidates in this role. These skills are essential to proactively protect organizational data and collaborate effectively with IT teams to mitigate cyber threats.
As a Cyber Security Associate, you can expect to monitor network activity for suspicious behavior, respond to security alerts, and assist in investigating incidents or breaches. You'll often be responsible for conducting vulnerability assessments, maintaining security documentation, and supporting the implementation of security policies. Collaboration is common, as you'll frequently work with IT teams to ensure best practices are followed and may participate in training staff on cyber safety. This role provides hands-on experience with current security technologies and a path for growth into more advanced cyber security positions.
A Cyber Security Associate is an entry-level professional responsible for assisting in the protection of an organization's digital assets and systems from cyber threats. They monitor networks for security breaches, conduct vulnerability assessments, and help implement security measures. Their role often includes incident response, risk analysis, and ensuring compliance with security policies. They work closely with senior cybersecurity experts to strengthen an organization’s overall security posture.

$16.25 - $21.50/hr
Other
Posted 13 days ago
Overview
Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.
Position Summary
The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. This is a remote role.
This position is not available to residents of California.
Responsibilities
Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI's associated with the role.
Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information.
Actively seek opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty.
Manage day to day contacts:
Deliver accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact.
Resolve customer concerns through the case management system; create cases for each contact handled.
Assist customers and candidates with items such as: password resets; contact or profile change requests; "how-to" issues concerning website use; certification process and renewal related issues/inquires; extensions; etc.
Process payments for annual maintenance fees and diagnoses payment errors.
Register customers for seminars.
Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc.
Recognize, document, and inform the regional manager regarding trends in customer correspondence.
Escalate complex inquires / requests to subject matter experts.
Carry out effective outreach to customers as required.
Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries.
Perform miscellaneous duties as assigned.
Behavioral Competencies
Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence.
Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.
Demonstrate self-motivation.
Qualifications
Must have excellent written and verbal communication skills in English.
Must have excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation
Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI?best practices.
Demonstrate passion for customer experience and has the ability to put the customer and candidate at the heart of all interactions.
Demonstrate effective organization skills and the ability to multitask.
Ability to work effectively in a group as well as independently with minimal supervision while maintaining a high level of quality.
Ability to assimilate knowledge and information relating to customership, exams and the products that we market, and communicate this clearly and with enthusiasm and energy to our customers.
Ability to interact in a cooperative and professional manner with others.
Demonstrate detail oriented and good follow-up skills.
Ability to problem solve in a timely manner.
Ability to handle confidential information with discretion.
Education and Work Experience
High School diploma or GED required.
Minimum 3 years of customer service experience in a call center environment, preferred.
CRM/database applications experience (i.e. Salesforce), a plus.
Physical and Mental Demands
Work normal business hours, and occasional extended hours or overtime, when necessary.
Remain in a stationary position, often standing or sitting, for prolonged periods.
Regular use of office equipment such as a computer/laptop and monitor computer screens.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Job Locations US-Remote
Posted Date 2 weeks ago (5/28/2026 4:06 PM)
Job ID 2026-2424
# of Openings 2
Category Customer Experience