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CXM Sales Development Associate

Kansas City, MO · On-site

$45K/mo

Description CXM Sales Development Associate Location - Kansas City-In Office M-Th, Home Fridays Salary - $45,000 + Commission Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 ...

Augment CXM

Machine Learning Lead

San Francisco, CA · On-site

Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...

Augment CXM

Engineering Team Lead

San Francisco, CA · On-site

$120K - $158K/yr

Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...

Augment CXM

Engineering Team Lead

San Francisco, CA · On-site

$120K - $158K/yr

Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...

Augment CXM

Machine Learning Lead

San Francisco, CA · On-site

Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...

Augment CXM

Machine Learning Lead

San Francisco, CA

Machine Learning Lead Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...

Sprinklr

OR · On-site

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

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How much do cxm jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for cxm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Cxm vs Customer Service Representative?

AspectCxmCustomer Service Representative
Required CredentialsRelevant certifications in customer experience, communication, or related fieldsHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCorporate offices, call centers, or online platforms focused on customer experience strategiesCall centers, retail stores, or service desks
Industry UsageUsed across industries to improve customer satisfaction and loyaltyCommonly employed in retail, telecom, and service industries for direct customer interaction

While both roles focus on customer interactions, Cxm professionals develop strategies to enhance overall customer experience, whereas Customer Service Representatives handle direct customer inquiries and issues. Cxm roles are more strategic and analytical, often requiring specialized certifications, while Customer Service Representatives focus on day-to-day customer support tasks.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager (CXM), and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer journey mapping, data analysis, and a solid understanding of customer service principles, often supported by a degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics systems is typically required. Exceptional communication, problem-solving abilities, and leadership skills help build strong relationships with both customers and cross-functional teams. These skills and qualities are crucial for delivering consistent, customer-centric experiences that drive loyalty and business growth.

What job makes $10,000 a month without a degree?

A Customer Experience Manager (CXM) can potentially earn $10,000 or more per month through high-level roles, commissions, or bonuses, especially in large companies or industries like tech and finance. Success often depends on experience, skills in communication and leadership, and the ability to manage customer relationships effectively without formal degrees.

What is the role of a CSM?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from a company's products or services, and helping to reduce churn. They often coordinate onboarding, provide ongoing support, and work cross-functionally with sales and support teams to meet customer needs and goals.

What jobs in the US pay 300,000 a year?

For a Customer Experience Manager (CXM), high salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President of Customer Experience, especially in large corporations or tech companies. These positions often require extensive experience, strategic skills, and a track record of improving customer satisfaction and loyalty. Compensation may include base salary, bonuses, and stock options, depending on the company and industry.

How can I make 2000 a week working from home?

A CXM (Customer Experience Manager) working from home can potentially earn $2,000 weekly by managing multiple client accounts, providing high-level consulting, or leading customer experience strategies for organizations. Achieving this income typically requires extensive experience, strong communication skills, and the ability to handle multiple projects or clients simultaneously, often through freelance or consulting work. Building a reputation and leveraging digital tools like CRM software can help increase earning potential in this role.

What is a CXM (Customer Experience Manager)?

A CXM, or Customer Experience Manager, is a professional responsible for overseeing and improving the interactions and experiences customers have with a company. Their main goal is to ensure customer satisfaction by analyzing feedback, streamlining processes, and implementing strategies that enhance the overall customer journey. CXMs often work closely with various departments, such as marketing, sales, and support, to ensure a seamless and positive experience at every touchpoint. They use customer data and feedback to make informed decisions that drive loyalty and business growth.

How does a CXM (Customer Experience Manager) typically collaborate with other departments to improve the customer journey?

A CXM frequently works cross-functionally with teams such as marketing, sales, product development, and customer support to ensure a seamless customer experience. This collaboration often involves sharing customer feedback, coordinating on service improvements, and aligning messaging across all customer touchpoints. Regular meetings and joint projects help identify pain points and create data-driven strategies to enhance satisfaction. By fostering open communication and a unified vision, the CXM ensures that all departments contribute to a consistent and positive customer journey.
More about Cxm jobs
What cities are hiring for Cxm jobs? Cities with the most Cxm job openings:
What states have the most Cxm jobs? States with the most job openings for Cxm jobs include:
What job categories do people searching Cxm jobs look for? The top searched job categories for Cxm jobs are:
Cxm jobs near you
Infographic showing various Cxm job openings in the United States as of June 2026, with employment types broken down into 50% Contract, and 50% Nights. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

SAP Concur Customer Experience Manager (CXM)

Hirekeyz Inc

Reston, VA • Remote

Contractor

Posted 17 days ago

Be an early applicant

Job description

Role: SAP Concur Customer Experience Manager (CXM)

Location: Local to Reston, VA preferred (but will accept remote candidates too) No West Coast candidates.

Duration: Long Term Contract

Job Description:

The Customer Experience Manager (CXM) serves as the primary liaison between Federal Government stakeholders, government customers, and internal product teams. This role is responsible for fostering trusted relationships, driving product adoption, and ensuring world-class customer experiences. The CXM leverages expertise in government travel and expense products and policy to provide valuable insights and guide forward momentum on product development. In collaboration with cross-functional teams, the CXM leads customer experience initiatives, including UX research, stakeholder interviews, and workshop facilitation within an agile environment.

Required Skills:

  • At least 3 years of experience with SAP Concur configuration and administration.
  • At least 5 years supporting Federal Government agencies on a Travel and Expense management platform.
  • Implementation of SAP Concur Travel and Expense, including requirements gathering, demonstrations, configuration, testing, training, and go-live support.
  • Proficiency in the understanding of Concur Request, Travel and Expense modules.
  • Hands-on experience setting up audit rules, approval workflows, and role-based permissions.
  • Familiarity with expense policies, compliance, and finance/AP processes.
  • Excellent facilitation skills for both technical workshops and user training sessions.
  • Ability to work independently while engaging cross-functional stakeholders.

Preferred Skills :

  • Experience integrating SAP Concur with ERP or HRIS systems.
  • SAP Concur certification(s).
  • Prior experience in change management and process optimization.
  • Experience working with organizations migrating from manual or paper-based systems.
  • Travel industry experience.
  • FTR/JFTR knowledge.

Clearance:

  • Able to obtain MBI Clearance.