SAP Concur Customer Experience Manager (CXM) Location: Local to Reston, VA preferred (but will accept remote candidates too) No West Coast candidates. Duration: Long Term Contract The Customer ...
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SAP Concur Customer Experience Manager (CXM) Location: Local to Reston, VA preferred (but will accept remote candidates too) No West Coast candidates. Duration: Long Term Contract The Customer ...
CXM Sales Development Associate
Kansas City, MO · On-site
$45K/mo
Description CXM Sales Development Associate Location - Kansas City-In Office M-Th, Home Fridays Salary - $45,000 + Commission Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 ...
CXM Sales Development Associate
Kansas City, MO · On-site
$45K/mo
Description CXM Sales Development Associate Location - Kansas City-In Office M-Th, Home Fridays Salary - $45,000 + Commission Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 ...
A global marketing and technology agency is seeking an experienced Security Manager to lead information security for their CxM Practice Area. In this role, you will be responsible for embedding ...
A global marketing and technology agency is seeking an experienced Security Manager to lead information security for their CxM Practice Area. In this role, you will be responsible for embedding ...
Customer Experience Manager (CXM) Location: Local to Herndon, VA preferred but will accept remote candidates. If local to Herndon, resource must be onsite 4 days per week. Duration: 12+ Months ...
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Customer Experience Manager (CXM) Location: Local to Herndon, VA preferred but will accept remote candidates. If local to Herndon, resource must be onsite 4 days per week. Duration: 12+ Months ...
The CXM role is a cradle-to-renewal position for operators who own the full customer lifecycle -- from launch through renewal -- and who have already used AI in real business workflows to improve ...
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The CXM role is a cradle-to-renewal position for operators who own the full customer lifecycle -- from launch through renewal -- and who have already used AI in real business workflows to improve ...
The CXM role is a cradle-to-renewal position for operators who own the full customer lifecycle - from launch through renewal - and who have already used AI in real business workflows to improve ...
The CXM role is a cradle-to-renewal position for operators who own the full customer lifecycle - from launch through renewal - and who have already used AI in real business workflows to improve ...
Engineering Team Lead
$120.60K - $158.90K/yr
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Engineering Team Lead
$120.60K - $158.90K/yr
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Senior Software Engineer - Back End
$144.10K - $190K/yr
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Senior Software Engineer - Back End
$144.10K - $190K/yr
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Machine Learning Lead
San Francisco, CA · On-site
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Machine Learning Lead
San Francisco, CA · On-site
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Senior Software Engineer - Back End
San Francisco, CA · On-site
$144.10K - $190K/yr
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Senior Software Engineer - Back End
San Francisco, CA · On-site
$144.10K - $190K/yr
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Engineering Team Lead
San Francisco, CA · On-site
$120.60K - $158.90K/yr
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Engineering Team Lead
San Francisco, CA · On-site
$120.60K - $158.90K/yr
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Product Marketing Manager
$181.20K/yr
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. Our client base consists of some of the most well-known ...
Product Marketing Manager
$181.20K/yr
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. Our client base consists of some of the most well-known ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Company Description Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our ...
Customer Success Manager Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that ...
Customer Success Manager Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that ...
Product Marketing Manager
San Francisco, CA · On-site
$181.20K/yr
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. Our client base consists of some of the most well-known ...
Product Marketing Manager
San Francisco, CA · On-site
$181.20K/yr
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. Our client base consists of some of the most well-known ...
Sales Director (Arcadia)
Arcadia, CA · On-site
Reporting directly into the VP of Insurance, you will ideally have a mixture of BPO, CXM, AI and data services experience. NB, candidates must have personal lines insurance experience as well as ...
New
Sales Director (Arcadia)
Arcadia, CA · On-site
Reporting directly into the VP of Insurance, you will ideally have a mixture of BPO, CXM, AI and data services experience. NB, candidates must have personal lines insurance experience as well as ...
New
Cxm information
See salary details
$8.89 - $13.70
16% of jobs
$15.17 is the 25th percentile. Wages below this are outliers.
$13.70 - $18.51
29% of jobs
The median wage is $19.71 / hr.
$18.51 - $23.32
19% of jobs
$27.58 is the 75th percentile. Wages above this are outliers.
$23.32 - $28.13
12% of jobs
$28.13 - $32.93
8% of jobs
$32.93 - $37.74
5% of jobs
$37.74 - $42.55
4% of jobs
$42.55 - $47.36
2% of jobs
$47.36 - $52.16
2% of jobs
$52.16 - $56.97
1% of jobs
$56.97 - $61.78
1% of jobs
$8
$26
$61
How much do cxm jobs pay per hour?
As of May 29, 2026, the average hourly pay for cxm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Experience Manager (CXM), and why are they important?
To thrive as a Customer Experience Manager, you need expertise in customer journey mapping, data analysis, and a solid understanding of customer service principles, often supported by a degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics systems is typically required. Exceptional communication, problem-solving abilities, and leadership skills help build strong relationships with both customers and cross-functional teams. These skills and qualities are crucial for delivering consistent, customer-centric experiences that drive loyalty and business growth.
How does a CXM (Customer Experience Manager) typically collaborate with other departments to improve the customer journey?
A CXM frequently works cross-functionally with teams such as marketing, sales, product development, and customer support to ensure a seamless customer experience. This collaboration often involves sharing customer feedback, coordinating on service improvements, and aligning messaging across all customer touchpoints. Regular meetings and joint projects help identify pain points and create data-driven strategies to enhance satisfaction. By fostering open communication and a unified vision, the CXM ensures that all departments contribute to a consistent and positive customer journey.
What is a CXM (Customer Experience Manager)?
A CXM, or Customer Experience Manager, is a professional responsible for overseeing and improving the interactions and experiences customers have with a company. Their main goal is to ensure customer satisfaction by analyzing feedback, streamlining processes, and implementing strategies that enhance the overall customer journey. CXMs often work closely with various departments, such as marketing, sales, and support, to ensure a seamless and positive experience at every touchpoint. They use customer data and feedback to make informed decisions that drive loyalty and business growth.
What is the difference between Cxm vs Customer Service Representative?
| Aspect | Cxm | Customer Service Representative |
|---|---|---|
| Required Credentials | Relevant certifications in customer experience, communication, or related fields | High school diploma or equivalent; some roles may require customer service training |
| Work Environment | Corporate offices, call centers, or online platforms focused on customer experience strategies | Call centers, retail stores, or service desks |
| Industry Usage | Used across industries to improve customer satisfaction and loyalty | Commonly employed in retail, telecom, and service industries for direct customer interaction |
While both roles focus on customer interactions, Cxm professionals develop strategies to enhance overall customer experience, whereas Customer Service Representatives handle direct customer inquiries and issues. Cxm roles are more strategic and analytical, often requiring specialized certifications, while Customer Service Representatives focus on day-to-day customer support tasks.
More about Cxm jobs
What cities are hiring for Cxm jobs? Cities with the most Cxm job openings:
What states have the most Cxm jobs? States with the most job openings for Cxm jobs include:
What job categories do people searching Cxm jobs look for? The top searched job categories for Cxm jobs are:
Contractor
Posted 27 days ago
Job description
Role: SAP Concur Customer Experience Manager (CXM)
Location: Local to Reston, VA preferred (but will accept remote candidates too) No West Coast candidates.
Duration: Long Term Contract
Job Description:
The Customer Experience Manager (CXM) serves as the primary liaison between Federal Government stakeholders, government customers, and internal product teams. This role is responsible for fostering trusted relationships, driving product adoption, and ensuring world-class customer experiences. The CXM leverages expertise in government travel and expense products and policy to provide valuable insights and guide forward momentum on product development. In collaboration with cross-functional teams, the CXM leads customer experience initiatives, including UX research, stakeholder interviews, and workshop facilitation within an agile environment.
Required Skills:
- At least 3 years of experience with SAP Concur configuration and administration.
- At least 5 years supporting Federal Government agencies on a Travel and Expense management platform.
- Implementation of SAP Concur Travel and Expense, including requirements gathering, demonstrations, configuration, testing, training, and go-live support.
- Proficiency in the understanding of Concur Request, Travel and Expense modules.
- Hands-on experience setting up audit rules, approval workflows, and role-based permissions.
- Familiarity with expense policies, compliance, and finance/AP processes.
- Excellent facilitation skills for both technical workshops and user training sessions.
- Ability to work independently while engaging cross-functional stakeholders.
Preferred Skills :
- Experience integrating SAP Concur with ERP or HRIS systems.
- SAP Concur certification(s).
- Prior experience in change management and process optimization.
- Experience working with organizations migrating from manual or paper-based systems.
- Travel industry experience.
- FTR/JFTR knowledge.
Clearance:
- Able to obtain MBI Clearance.