ZipRecruiter

Log In

1

Cxm Jobs (NOW HIRING)

Sprinklr

Program Manager

New York, NY

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

Market My Market

PPC Specialist (Contract)

Charlotte, NC · Remote

$38K - $40K/yr

Coordinate with CXM to receive launch approval and set up payment profiles with correct credit card information * Provide budget recommendations by analyzing cost-per-click data and Search Lost ...

Sprinklr

Program Manager

New York, NY · On-site +1

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

Market My Market

PPC Specialist (Contract)

Charlotte, NC · On-site +1

$38K - $40K/yr

Coordinate with CXM to receive launch approval and set up payment profiles with correct credit card information * Provide budget recommendations by analyzing cost-per-click data and Search Lost ...

E*Pro, Inc.

Adobe CQ5 Architect / AEM

New York, NY · Remote

$221K/yr

Pro Inc - CXM Practice help our client's branding by delivering business results through customer experiences.Our deep domain expertise in Web Content Management (WCM) and Customer Experience ...

Smile Brands

Recruitment Marketing Specialist

$68K - $77K/yr

Support recruitment marketing initiatives within iCIMS/CXM platforms, including talent community engagement, automated candidate campaigns, and candidate journey communications * Partner closely with ...

Sprinklr

Professional Services Intern

OR · Remote

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

Sprinklr

Lead Solutions Consultant

New York, NY · On-site +1

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

Sprinklr

$79.70K - $104K/yr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

Sprinklr

Professional Services Intern

OR · Remote

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

Sprinklr

OR · On-site

$80.40K - $104.90K/yr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

Sprinklr

$66.80K - $87.10K/yr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

Sprinklr

Professional Services Intern

Austin, TX · On-site

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

next page

Showing results 1-20

People also search for

All JobsCxm Jobs

Cxm information

See salary details

$8

$26

$61

How much do cxm jobs pay per hour?

As of May 29, 2026, the average hourly pay for cxm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager (CXM), and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer journey mapping, data analysis, and a solid understanding of customer service principles, often supported by a degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics systems is typically required. Exceptional communication, problem-solving abilities, and leadership skills help build strong relationships with both customers and cross-functional teams. These skills and qualities are crucial for delivering consistent, customer-centric experiences that drive loyalty and business growth.

How does a CXM (Customer Experience Manager) typically collaborate with other departments to improve the customer journey?

A CXM frequently works cross-functionally with teams such as marketing, sales, product development, and customer support to ensure a seamless customer experience. This collaboration often involves sharing customer feedback, coordinating on service improvements, and aligning messaging across all customer touchpoints. Regular meetings and joint projects help identify pain points and create data-driven strategies to enhance satisfaction. By fostering open communication and a unified vision, the CXM ensures that all departments contribute to a consistent and positive customer journey.

What is a CXM (Customer Experience Manager)?

A CXM, or Customer Experience Manager, is a professional responsible for overseeing and improving the interactions and experiences customers have with a company. Their main goal is to ensure customer satisfaction by analyzing feedback, streamlining processes, and implementing strategies that enhance the overall customer journey. CXMs often work closely with various departments, such as marketing, sales, and support, to ensure a seamless and positive experience at every touchpoint. They use customer data and feedback to make informed decisions that drive loyalty and business growth.

What is the difference between Cxm vs Customer Service Representative?

AspectCxmCustomer Service Representative
Required CredentialsRelevant certifications in customer experience, communication, or related fieldsHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCorporate offices, call centers, or online platforms focused on customer experience strategiesCall centers, retail stores, or service desks
Industry UsageUsed across industries to improve customer satisfaction and loyaltyCommonly employed in retail, telecom, and service industries for direct customer interaction

While both roles focus on customer interactions, Cxm professionals develop strategies to enhance overall customer experience, whereas Customer Service Representatives handle direct customer inquiries and issues. Cxm roles are more strategic and analytical, often requiring specialized certifications, while Customer Service Representatives focus on day-to-day customer support tasks.

More about Cxm jobs
What cities are hiring for Cxm jobs? Cities with the most Cxm job openings:
What states have the most Cxm jobs? States with the most job openings for Cxm jobs include:
What job categories do people searching Cxm jobs look for? The top searched job categories for Cxm jobs are:
Cxm jobs near you
Infographic showing various Cxm job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 2% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Enterprise Sales Representative

Enterprise Sales Representative

Augment CXM

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Company Description
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we've proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
Job Description
You will:
  • Meeting or exceeding assigned quotas by having many conversations and meetings.
  • Maintaining an accurate forecast for revenue target achievement and pipeline.
  • Ensuring the CRM information is accurate and up-to-date with all opportunities and details.
  • Actively participating in sales meetings, clearly articulating the Augment value props and the benefits of implementing Augment's product offerings.
  • Creating and presenting project proposals to clients with clear ROI measurement.
  • Building and maintaining relationships with customers to support customer success and adoption, to understand any changes in business needs or Augment use cases, and to support the sale of additional product or services offerings as appropriate.
  • Maintaining a solid understanding of all Augment product lines and corporate messaging, both licenses and services.
  • Keeping abreast of competition, competitive differentiators, and product offerings.
  • Traveling as needed to customer meetings and Industry events.

Qualifications
Ideal Candidate:
  • Experienced. 3-5 years in a customer-facing position as a sales professional with an enterprise software start up. You've worked complex solution sales and have six-figure deal experience. You've worked in the enterprise space and have experience working with and selling to Fortune 500 companies.
  • Domain Expert. Some combination of experience with Contact Centers, Customer Service, Chat software, Enterprise software, analytics, data, databases, eCommerce/Retail (B2C), or business intelligence preferred. Bachelor's Degree with a technical or business focus preferred.
  • Performer. Consistent overachievement of sales goals in a large geographic territory or vertical market. High customer satisfaction rankings or feedback.
  • Strong communicator, listener, and presenter. You know what to say and more importantly, how to say it and you love the idea of sharing the Augment story. You also know when and how to listen. You aren't shy about speaking to or in front of a group of executives.
  • Team Player. You work well with a team and are a great collaborator. You know how to express your point of view while also valuing the contributions and opinions of others. You support your colleagues and are a key player in team-wins.
  • Go-Getter. Highly driven individual with a focus on execution and a strong sense of urgency. Willing to go the extra mile with a strong work ethic. Self-directed and resourceful. You go beyond relationship management and have a passion for customer success.
  • Entrepreneurial. You're excited about working in an evolving business and will bring your experience and ideas to the team as we grow. You have a belief in Augment's mission and have a passion for evangelizing it.
  • You are a Recruiter! Augment hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build a great company.

Additional Information
Perks:
  • Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
  • HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh.
  • A nimble, energetic 15-person team with an open and collaborative culture. We like to have fun and gather for weekly lunches [on the company dime]. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.

Augment Solutions is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Apply