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City Bank

Customer Xperience Representative

Lubbock, TX · On-site

$12.25 - $16.75/hr

Understand all City Bank systems and programs used on daily basis for CXC. * Confidential information on customers is kept in secure place or if ready for discard then placed in the document bend to ...

Brightstar Lottery

$19 - $26/hr

Or Minimum three (3) CXC subjects required, should including English Language and a numeric subject. Years of Experience: * Minimum 2 year's sales/marketing experience in Fast Moving Consumer Goods ...

Midco

Retail Associate

Sioux Falls, SD · On-site

$14.50 - $16.50/hr

Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment. * Store cleaning duties as assigned per location. * Model Midco's mission, vision, values ...

Midco

Retail Associate - Sioux Falls, SD

Sioux Falls, SD

$15 - $17.25/hr

Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment. * Store cleaning duties as assigned per location. * Model Midco's mission, vision, values ...

Keystone

Client Experience Associate

Ontario, CA

$21 - $22/hr

The CX Associate is responsible for attending to the needs of the client by performing exceptional customer service for the Client Experience Center (CXC). Provides telephone coverage, responds to ...

Brightstar Lottery

$40K - $55K/yr

Requirements and Qualifications: • Minimum of four (4) years experience in a similar administrative, marketing, or coordination role. • Minimum education of four (4) CXC subjects at General ...

Keystone

Client Experience Associate

Carlsbad, CA

$21 - $23/hr

The CX Associate is responsible for attending to the needs of the client by performing exceptional customer service for the Client Experience Center (CXC). Provides telephone coverage, responds to ...

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How much do cxc jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for cxc in the United States is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a Cxc job?

A Cxc job typically refers to roles related to the Caribbean Examinations Council (CXC), which administers standardized exams in the Caribbean. Jobs in this category may involve exam administration, grading, curriculum development, or educational support. These roles are often held by educators, administrators, or assessment specialists. Responsibilities vary but generally focus on maintaining the quality and integrity of academic assessments.

What are the key skills and qualifications needed to thrive in the Cxc position, and why are they important?

To thrive as a Customer Experience Coordinator (CXC), you need excellent communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM systems, customer feedback platforms, and standard office software is commonly required. Strong interpersonal skills, attention to detail, and adaptability set top candidates apart. These skills are essential for creating positive customer interactions, resolving issues efficiently, and supporting business goals.

What does a typical day look like for a Customer Experience Coordinator (CXC)?

A typical day for a Customer Experience Coordinator involves responding to customer inquiries via phone, email, or chat, coordinating with internal teams to resolve issues, and monitoring customer feedback to identify improvement opportunities. You may also develop and implement customer service initiatives, track service metrics, and support training new team members. The role often requires balancing multiple priorities and collaborating closely with sales, marketing, and product teams to ensure a seamless customer journey. This fast-paced environment offers plenty of variety and opportunities to make a real impact on customer satisfaction.
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Cxc jobs near you
Infographic showing various Cxc job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $37,363 per year, or $18 per hour.
Customer Xperience Representative

Customer Xperience Representative

City Bank

Lubbock, TX • On-site

$12.25 - $16.75/hr

Full-time

Posted 13 days ago

Job description

Prior banking experience is required with attention to detail. CXR's will handle all areas of customer account issues, online banking, mobile banking, loan payments, debit cards and disputes and fraud. Must be able to problem solve quickly while providing a high level of customer service and maintain confidentiality in dealing with customer sensitive information. CXR must understand that calls are recorded for training purposes and recognition. Must follow all policies and procedures of city bank and report all personal, customer related, and technical issues to the manager. Must meet team goals and support upper management goals for the department and bank. CXR must be on time and ready to answer busy incoming calls from customers from all branches. Hours consist of 8-5AM or 9-6AM, with a rotating Saturday. Must call the manager if not able to be at work or going to be late.

Essential Duties

  1. Answer incoming calls in queue or from transferred calls from internal bank employees regarding customer problems or inquiries on account issues, including but not limited to: balances, NSF, fees, stop payments, returns, over draft, debit cards, online banking, mobile banking products, loan payments and processes, new and closing of accounts, maintenance of accounts.

  2. Understand all City Bank systems and programs used on daily basis for CXC.

  3. Confidential information on customers is kept in secure place or if ready for discard then placed in the document bend to be destroyed.

  4. Take initiative for ongoing training offered by City Bank.

  5. Take initiative to understand products and make quality C/X referrals.

  6. Customer service is priority; use proper phrases, courteous, friendly and pleasing tones.

  7. Calls are recorded and randomly pulled weekly for quality measure following a score sheet and used for training and for personal reward and recognition.

  8. Log each call into Synapsys.

  9. Clearly listen and understand the customer or other CXR's needs, seek help for correct answer through our intranet, manager, upper management or help desk.

  10. Listen to own calls to increase quality calls.

  11. Be a team player, lead by example, adapt to change, participate in team meetings, be supportive in upper management suggestions for the betterment of the department.

  12. May be asked to be cross trained for the PBX.

  13. Escalations to either CXR specialist, CXR team led or CXR manager.

  14. CXR's are reviewed after the first 90 days, at year and any time a problem should arise. Calls may be reviewed daily.

Equal Opportunity Employer/Veterans/Disabled

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About City Bank

Sourced by ZipRecruiter

We come to work each day with a purpose that guides all our interactions. And, we truly value our three Fs - Faith, Family, Fun. Purpose: To use the power of relationships to help people succeed and live better Mission: We will build lasting relationships by delivering financial solutions with unrivaled customer service…one customer at a time. Vision: Our greatest achievement is when we help our stakeholders succeed – resulting in growth, profitability, and longevity for all.

Industry

Finance and insurance

Company size

501 - 1,000 Employees

Headquarters location

Lubbock, TX, US

Year founded

1941

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