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Cx Project Manager Jobs (NOW HIRING)

Ogc Global

Customer Experience Project Manager

Manhattan, NY · On-site +1

$89K - $114K/yr

We are seeking a highly organized and customer-focused CX Insights Project Manager to support the delivery and execution of a high-impact customer experience (CX) program within a Fortune 500 company.

dbHMS

Commissioning Engineer Project Manager

Chicago, IL · On-site

$80K - $105K/yr

Our Commissioning (Cx) Studio team, in our Chicago office is seeking a Commissioning Engineer Project Manager . This role will provide Cx project management by reviewing the design as it evolves ...

Salas O'Brien

Senior Commissioning Project Manager

$99K - $125K/yr

Partner with the Cx Project Coordinator to maintain project plans and resource alignment in Vision ... Proven ability to manage multiple complex projects concurrently * Strong analytical, problem ...

Salas O'Brien

Commissioning Project Manager

Partner with the Cx Project Coordinator to maintain project plans and resource alignment in Vision ... Proven ability to manage multiple complex projects concurrently * Strong analytical, problem ...

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Cx Project Manager information

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$44.5K

$96.6K

$154.5K

How much do cx project manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for cx project manager in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a CX project manager?

Cx Project Managers, also known as Commissioning Project Managers, oversee the commissioning process of building projects to ensure that all systems and components are designed, installed, tested, operated, and maintained according to the owner's requirements. They coordinate between stakeholders, manage schedules, and ensure quality control throughout the project lifecycle. Their role is crucial for verifying that a building’s systems—like HVAC, electrical, and plumbing—function as intended and meet safety and efficiency standards.

How does a CX project manager typically collaborate with cross-functional teams to improve customer experience initiatives?

A CX Project Manager regularly partners with departments such as marketing, product development, customer support, and IT to align customer experience goals and ensure seamless project execution. This role often facilitates workshops, leads status meetings, and manages communication channels to keep everyone informed and engaged. Successful CX Project Managers act as liaisons, translating customer insights into actionable strategies and ensuring that project milestones are met. This collaborative approach not only drives improvements but also helps to foster a customer-centric culture throughout the organization.

What are the key skills and qualifications needed to thrive as a CX project manager, and why are they important?

To thrive as a CX Project Manager, you need expertise in customer experience strategy, project management methodologies, and a relevant degree—often supported by PMP or similar certifications. Familiarity with CX platforms, CRM systems like Salesforce, and data analytics tools is typically required. Exceptional communication, stakeholder management, and problem-solving skills help distinguish top performers in this role. These abilities are vital for ensuring seamless project delivery that enhances customer satisfaction and drives business outcomes.

What is the difference between Cx Project Manager vs UX Designer?

AspectCx Project ManagerUX Designer
Required CredentialsProject management certifications (PMP, CAPM), industry experienceDesign degrees, UX certifications (NN/g, Human Factors)
Work EnvironmentCollaborates with cross-functional teams on customer experience projectsFocuses on user research, wireframing, and interface design
Employer & Industry UsageUsed in customer-centric industries like retail, telecom, financeCommon in tech, software, and product development sectors

The Cx Project Manager oversees customer experience projects, coordinating teams and ensuring project delivery, while the UX Designer focuses on designing user interfaces and improving user interactions. Both roles aim to enhance customer satisfaction but differ in their core responsibilities and skill sets.

What cities are hiring for Cx Project Manager jobs?

Cities with the most Cx Project Manager job openings:

What states have the most Cx Project Manager jobs?

States with the most job openings for Cx Project Manager jobs include:

What job categories do people searching Cx Project Manager jobs look for?

The top searched job categories for Cx Project Manager jobs are:

Cx Project Manager jobs near you
Infographic showing various Cx Project Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

Customer Experience Project Manager

Ogc Global

Manhattan, NY • On-site, Remote

$89K - $114K/yr

Full-time

Re-posted 2 days ago

Job description

We are seeking a highly organized and customer-focused CX Insights Project Manager to support the delivery and execution of a high-impact customer experience (CX) program within a Fortune 500 company. In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring timely delivery of CX insights and improvements.
Working closely with the CX Director, you will help translate strategic priorities into actionable workstreams, partner with stakeholders across the organization, and ensure customer experience initiatives are effectively implemented and measured. This role is ideal for someone with strong project management, analytical, and stakeholder management skills who enjoys turning strategy into execution.
Responsibilities
CX Program Execution
  • Support the execution and delivery of enterprise CX initiatives and programs
  • Manage project plans, timelines, milestones, and deliverables across multiple CX workstreams
  • Coordinate cross-functional activities to ensure successful implementation of CX recommendations
  • Track progress against program objectives and identify risks, blockers, and dependencies
  • Maintain program documentation, workflows, and operational processes

Stakeholder Management
  • Partner with client teams including Marketing, Product, Operations, Customer Service, and Analytics
  • Facilitate project meetings, working sessions, and status updates
  • Serve as a day-to-day point of contact for project stakeholders
  • Ensure alignment across teams and drive accountability for action items and deliverables
  • Escalate risks and issues as appropriate to CX leadership

Customer Insights & Reporting
  • Support customer research, survey programs, journey mapping, and feedback initiatives
  • Analyze customer experience data and help identify actionable insights
  • Assist in developing dashboards, scorecards, reports, and presentations
  • Monitor key CX metrics including NPS, CSAT, CES, and journey performance indicators
  • Help translate customer insights into recommendations that improve business outcomes

Project & Process Management
  • Establish project governance, tracking mechanisms, and reporting cadences
  • Manage meeting agendas, action logs, project documentation, and status reporting
  • Coordinate implementation activities across multiple initiatives simultaneously
  • Ensure deliverables are completed on time, within scope, and meet quality standards
  • Drive continuous improvement of CX program processes and operational efficiencies

Required
  • 4-7 years of experience in Customer Experience, Project Management, Customer Insights, Business Operations, Consulting, or related fields
  • Demonstrated experience managing cross-functional projects and stakeholders
  • Strong organizational skills with the ability to manage multiple priorities simultaneously
  • Experience working with customer feedback, survey data, or operational performance metrics
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities
  • Proficiency in Microsoft Excel, PowerPoint, and project management tools
  • Experience developing executive-ready reports and presentations

Preferred
  • Experience in consulting, agency, or client-facing environments
  • Experience supporting CX, Voice of Customer (VoC), Customer Insights, or Customer Success programs
  • Familiarity with journey mapping, customer research methodologies, and CX metrics
  • Experience with BI tools such as Power BI, Tableau, or Looker
  • PMP, Agile, Scrum, or related project management certification

Apply