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Cx Program Manager Jobs in Raleigh, NC (NOW HIRING)

Collaborate with our Project Management team to ensure proper tracking and compliance. * Protect ... Tuition Assistance Program and programs and resources to support your development * Generous time ...

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Cx Program Manager information

See Raleigh, NC salary details

$37.4K

$104.5K

$152.6K

How much do cx program manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for cx program manager in Raleigh, NC is $104,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,300.00 and $128,800.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Raleigh, NC? For Cx Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Raleigh, NC look for? The top searched job categories for Cx Program Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Cx Program Manager jobs? Cities near Raleigh, NC with the most Cx Program Manager job openings:
Infographic showing various Cx Program Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $104,454 per year, or $50.2 per hour.

Software Development Engineer in Test (C)

SAS

Cary, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago


Job description

Software Development Engineer in Test (C) - Hybrid, Cary, North Carolina
We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.
About the job
The SAS/ACCESS team looking for a Software Development Engineer in Test. This team provides data access to different data sources so our customers can make better decisions faster. These interfaces are out-of-the-box solutions that provide enterprise data access and integration between SAS and third-party databases. SAS/ACCESS interfaces enable SAS solutions to read, write, and update data no matter what native databases or platforms are being used.
As a Software Development Engineer in Test, you will:
  • Create and maintain high quality test automation using modern development techniques and provide data points to support metrics-based decision making.
  • Work collaboratively with development, testing, product, operations, and support peers across the SAS9 Division to encourage quality, as a key design element in all work efforts.
  • Deploy and support robust SAS 9.4 test environments.
  • Analyze test results and recommend corrective action where necessary.
  • Identify and clearly report reproducible defects and verify resolutions.
  • Collaborate with our Project Management team to ensure proper tracking and compliance.
  • Protect users from escaped defects, participate in support escalations, and value Customer Experience (CX) above all.
  • Stay informed of emerging technologies and use them appropriately.
  • Support internal and external customers.
  • Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required qualifications
  • Bachelor's degree in computer science, engineering, or a related quantitative field.
  • A minimum of 5 years experience in software testing on large software projects.
  • Excellent interpersonal, verbal, and written communication skills coupled with excellent organizational, analytical, and problem-solving skills.
  • Strong data base proficiency (multiple preferred, SQL, NoSQL, etc).
  • C programming skills and/or SAS coding experience.
  • Experience with multiple operating systems, including Windows and UNIX.
  • Proficiency with scripting languages (eg. Python).
  • Working experience with CI/CD tooling (eg. Jenkins).
  • Experience with collaboration tools such as Jira and Confluence.
  • Experience using CVS, Gerrit, Git, or GitHub for source code management and code review.
  • Familiar in state-of-the-art techniques, standards, and procedures for software test development.
  • Demonstrated ability to author, maintain and execute tests as part of a test automation framework.
  • Experience with integration, regression, and unit testing.
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Additional competencies, knowledge and skills
  • Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Collaborating: Working cooperatively with others to help a team or work group achieve its goals.
  • Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
  • Experience using native DBMS interfaces.
  • Strong understanding of the SAS 9 product line and middle tier architecture.
  • Good understanding of CI/CD practices
  • Working experience in at least one public cloud interface
  • Python experience
  • Experience with Agile SDLC practices.

World-class benefits
Highlights include...
  • Comprehensive medical, prescription, dental and vision plans.
  • Medical plan options include:
    • PPO with low annual deductible and copays.
    • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
  • Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
  • An industry-leading 401k plan.
  • Tuition Assistance Program and programs and resources to support your development
  • Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave and unlimited paid sick days.
  • Generous childcare benefits for all full-time employees.

You are welcome here.
At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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