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How much do cvs call center jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for cvs call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are CVS call center jobs?

CVS call center jobs involve assisting customers over the phone or through digital channels with questions about prescriptions, insurance, benefits, orders, and CVS services. Call center representatives handle customer inquiries, provide information, resolve issues, and ensure a positive customer experience. These roles require good communication skills, patience, and the ability to work in a fast-paced environment. Employees are often trained on CVS systems and policies to provide accurate and helpful support.

What is the difference between Cvs Call Center vs Customer Service Representative?

AspectCvs Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, often in a corporate officeRetail or office environment, interacting directly with customers
Industry UsageHealthcare, retail, and pharmacy sectorsRetail, telecommunications, banking, and healthcare
Job FocusHandling inbound/outbound calls, resolving issuesAssisting customers, processing transactions, providing info

Both roles involve customer interaction and require similar credentials. Cvs Call Center positions typically focus on call handling within healthcare or retail sectors, often in a dedicated call center environment. Customer Service Representatives work directly with customers in retail or service settings, providing assistance face-to-face or via phone. While their duties overlap, the setting and industry focus distinguish them.

What are the key skills and qualifications needed to thrive as a CVS Call Center Representative, and why are they important?

To thrive as a CVS Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure efficient service delivery, customer satisfaction, and a positive company reputation.

What are some common challenges faced by CVS Call Center representatives, and how can they be addressed?

CVS Call Center representatives often encounter challenges such as handling high call volumes, managing complex customer issues, and adapting to evolving procedures or systems. To address these challenges, team members receive comprehensive training, have access to robust knowledge bases, and benefit from ongoing support from supervisors and peers. Additionally, representatives are encouraged to practice active listening and empathy to ensure customer concerns are resolved efficiently, contributing to a positive team environment and customer experience.
What cities are hiring for Cvs Call Center jobs? Cities with the most Cvs Call Center job openings:
What states have the most Cvs Call Center jobs? States with the most job openings for Cvs Call Center jobs include:
What job categories do people searching Cvs Call Center jobs look for? The top searched job categories for Cvs Call Center jobs are:
Cvs Call Center jobs near you
Infographic showing various Cvs Call Center job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Representative, Support Center (Bilingual Spanish)

Representative, Support Center (Bilingual Spanish)

Molina Healthcare

Columbus, OH

$16.50 - $20.50/hr

Full-time

Posted 14 days ago

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

146th of 260 rated insurance

Job description

JOB DESCRIPTION Job Summary

Provides level I support center customer service excellence to meet the needs of Molina members and providers.  Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values.  Provides product and service information, and identifies opportunities to improve the member and provider experience.

Essential Job Duties

Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to:  phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.  
Conducts various surveys related to health assessments and member/provider satisfaction.
Accurately documents pertinent details related to member or provider inquiries. 
Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
Proactively engages and collaborates with various internal/external stakeholders.
Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
 

Required Qualifications

Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
 Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
 Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Effective verbal and written communication skills.  
Basic proficiency in Microsoft Office suite and applicable software programs.
 

Preferred Qualifications

Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Call center experience.
Managed care/health care experience.

* Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $16.5 - $20.5 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Employment Type: Full Time

What Molina Healthcare employees say

Pay

Benefits

Hours and flexibility

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

Social media

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