ZipRecruiter

Log In

1

Cvs Call Center Jobs (NOW HIRING)

ShotVet

Lead Call Center Representative

Longwood, FL · On-site

$14 - $17.50/hr

Every weekend, our teams travel to partner stores like PetSmart, PetSense, and CVS alongside our ... Supervise and support a team of call center representatives, providing guidance and feedback ...

ShotVet

Lead Call Center Representative

Longwood, FL · On-site

$14 - $17.50/hr

Every weekend, our teams travel to partner stores like PetSmart, PetSense, and CVS alongside our ... Supervise and support a team of call center representatives, providing guidance and feedback ...

GO RENTALS

Call Center Director

Newport Beach, CA · On-site

Call Center Director - Luxury Automotive Rental GO Rentals | Driven to Exceed Palm Springs, CA or ... Pharmacy Discount Programs through CVS & Good RX * Health Support Programs for Maternity, Hinge ...

GO Rentals

Call Center Director

Newport Beach, CA · On-site

$175K - $225K/yr

Call Center Director - Luxury Automotive Rental GO Rentals Driven to Exceed Palm Springs, CA or ... Pharmacy Discount Programs through CVS & Good RX * Health Support Programs for Maternity, Hinge ...

Zurich Insurance Company Ltd.

CO · On-site

$54K - $89K/yr

Zurich is seeking a motivated, results-oriented, and dynamic Claims Call Center Supervisor to join ... Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting ...

Zurich Insurance Group

Claims Call Center Supervisor

CO · Remote

Zurich is seeking a motivated, results-oriented, and dynamic Claims Call Center Supervisor to join ... Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting ...

next page

Showing results 1-20

All JobsCvs Call Center Jobs

Cvs Call Center information

See salary details

$10

$17

$25

How much do cvs call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for cvs call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are CVS call center jobs?

CVS call center jobs involve assisting customers over the phone or through digital channels with questions about prescriptions, insurance, benefits, orders, and CVS services. Call center representatives handle customer inquiries, provide information, resolve issues, and ensure a positive customer experience. These roles require good communication skills, patience, and the ability to work in a fast-paced environment. Employees are often trained on CVS systems and policies to provide accurate and helpful support.

What is the difference between Cvs Call Center vs Customer Service Representative?

AspectCvs Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, often in a corporate officeRetail or office environment, interacting directly with customers
Industry UsageHealthcare, retail, and pharmacy sectorsRetail, telecommunications, banking, and healthcare
Job FocusHandling inbound/outbound calls, resolving issuesAssisting customers, processing transactions, providing info

Both roles involve customer interaction and require similar credentials. Cvs Call Center positions typically focus on call handling within healthcare or retail sectors, often in a dedicated call center environment. Customer Service Representatives work directly with customers in retail or service settings, providing assistance face-to-face or via phone. While their duties overlap, the setting and industry focus distinguish them.

What are the key skills and qualifications needed to thrive as a CVS Call Center Representative, and why are they important?

To thrive as a CVS Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure efficient service delivery, customer satisfaction, and a positive company reputation.

What are some common challenges faced by CVS Call Center representatives, and how can they be addressed?

CVS Call Center representatives often encounter challenges such as handling high call volumes, managing complex customer issues, and adapting to evolving procedures or systems. To address these challenges, team members receive comprehensive training, have access to robust knowledge bases, and benefit from ongoing support from supervisors and peers. Additionally, representatives are encouraged to practice active listening and empathy to ensure customer concerns are resolved efficiently, contributing to a positive team environment and customer experience.
More about Cvs Call Center jobs
What cities are hiring for Cvs Call Center jobs? Cities with the most Cvs Call Center job openings:
What states have the most Cvs Call Center jobs? States with the most job openings for Cvs Call Center jobs include:
What job categories do people searching Cvs Call Center jobs look for? The top searched job categories for Cvs Call Center jobs are:
Cvs Call Center jobs near you
Infographic showing various Cvs Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Lead Call Center Representative

Lead Call Center Representative

ShotVet

Longwood, FL • On-site

$14 - $17.50/hr

Full-time

Medical, Dental, Vision

Posted 8 days ago

Job description

Join ShotVet as a Pet Service Representative!

Are you passionate about dogs and cats? Do you have a natural ability to connect with animals and their owners? Whether you're just starting your career or have experience in veterinary care, ShotVet offers an exciting opportunity to make a difference in pet wellness.

About ShotVet: ShotVet is the fastest-growing mobile pet shot company in the country, known for our commitment to integrity and creating positive experiences for pets and their owners. Every weekend, our teams travel to partner stores like PetSmart, PetSense, and CVS alongside our veterinarians to provide essential vaccinations and care for pets.

Position Overview: As a Pet Service Representative, you will be the first point of contact for pet owners seeking assistance with our services. Your role is to provide accurate information, address customer inquiries, and resolve issues while ensuring a positive experience for every caller. You will work in a dynamic environment, handling a variety of calls and emails related to pet services.

Key Responsibilities:

  • Supervise and support a team of call center representatives, providing guidance and feedback.

  • Assist with onboarding and training new team members to ensure they meet company standards.

  • Handle escalated customer inquiries and complaints, resolving issues effectively and maintaining high customer satisfaction.

  • Oversee daily call center operations, ensuring adherence to schedules, productivity targets, and service level agreements (SLAs).

  • Collaborate with management to develop and implement strategies for improving call center efficiency and customer experience.

  • Maintain accurate records of team performance, attendance, and incidents.

  • Assist with scheduling and resource allocation to ensure adequate coverage during peak times.

Qualifications:

  • Minimum of 3-5 years of experience in a call center environment, with at least 1 year in a supervisory or leadership role.

  • Strong leadership and coaching abilities, exceptional communication skills, and a proven track record of meeting performance targets.

  • Proficient with call center software and CRM systems. Familiarity with data analysis and reporting tools is a plus.

Education:

  • High school diploma or equivalent; associate or bachelor’s degree in business, communications, or a related field is preferred.

Job Types: Full-time

Benefits:

  • Dental insurance

  • Flexible schedule

  • Health insurance

  • On-the-job training

  • Referral program

  • Vision insurance

Shift:

  • 10 hour shift

  • 8 hour shift

  • Day shift

  • Evening shift