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Customer Service Management Jobs (NOW HIRING)

NY Marketing Firm

Customer Service Management

Manhattan, NY · On-site

$17.75 - $24/hr

Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...

NY Marketing Firm

Customer Service Management

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Management POWERED BY PEOPLE Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are ...

ULINE

Customer Service Management Trainee

Kenosha, WI · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Customer Service

Be Seen First

Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

CFS

CUSTOMER SERVICE MANAGER

Morgantown, WV · On-site

Previous customer service management or supervisory experience strongly preferred. * Strong leadership and team-building skills. * Excellent verbal and written communication skills. * Strong problem ...

New

CFS

CUSTOMER SERVICE MANAGER

Morgantown, WV · On-site

Previous customer service management or supervisory experience strongly preferred. * Strong leadership and team-building skills. * Excellent verbal and written communication skills. * Strong problem ...

New

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

Report product issues to the management team * Comfortable working independently, making sound decisions * Provide training and guidance to team members to improve customer service skills * Stay ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

Report product issues to the management team * Comfortable working independently, making sound decisions * Provide training and guidance to team members to improve customer service skills * Stay ...

CFS

Customer Service Manager

Morgantown, WV · On-site

$75K - $85K/yr

Bachelor's degree preferred • 5+ years of customer service experience • Prior customer service leadership or management experience preferred • Experience with ERP systems in a manufacturing ...

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Customer Service Management information

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$24.5K

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How much do customer service management jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is customer service management?

Customer service management refers to the strategies, processes, and tools that organizations use to oversee and improve the interactions between customers and the company. It involves managing teams of customer service representatives, developing policies to enhance customer satisfaction, and using technology to track and resolve customer inquiries efficiently. Effective customer service management is essential for building strong customer relationships, increasing loyalty, and ensuring long-term business success.

What are the key skills and qualifications needed to thrive as a customer service manager?

To thrive as a Customer Service Manager, you need expertise in team leadership, conflict resolution, and customer relationship management, typically supported by experience in customer service and a relevant degree. Familiarity with CRM software (such as Salesforce or Zendesk), call center systems, and sometimes Six Sigma or similar certifications is often required. Exceptional communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient team operations, high customer satisfaction, and effective resolution of complex service issues.

What are some common challenges faced by customer service managers, and how can they be addressed?

Customer Service Managers often face challenges such as managing high call volumes, handling escalated customer complaints, and ensuring team motivation during stressful periods. To address these issues, it's important to implement effective scheduling strategies, provide regular training and support for the team, and maintain clear communication channels. Additionally, leveraging customer service technology and encouraging a collaborative team culture can help resolve issues more efficiently and boost overall team performance.

What is the difference between Customer Service Management vs Customer Support Specialist?

AspectCustomer Service ManagementCustomer Support Specialist
ResponsibilitiesOversees customer service teams, develops strategies, manages customer satisfactionProvides direct support to customers, resolves issues, answers inquiries
Required SkillsLeadership, communication, problem-solving, customer relationship managementTechnical knowledge, communication, problem-solving, product expertise
Work EnvironmentOffice-based, team management, strategic planningCall centers, online support, direct customer interaction
CertificationsCustomer service management certifications, leadership coursesCustomer support certifications, technical training

Customer Service Management focuses on leading teams and developing strategies to improve overall customer satisfaction, while Customer Support Specialists handle direct customer interactions and resolve individual issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What do you do as a customer service management?

Customer Service Management involves overseeing customer service teams to ensure high-quality support, resolving escalated issues, and improving customer satisfaction. It includes developing policies, training staff, and using tools like CRM software to monitor service performance and customer feedback.
More about Customer Service Management jobs

What cities are hiring for Customer Service Management jobs?

Cities with the most Customer Service Management job openings:

What are the most commonly searched types of Customer Service Management jobs?

The most popular types of Customer Service Management jobs are:

What states have the most Customer Service Management jobs?

States with the most job openings for Customer Service Management jobs include:

What are popular job titles related to Customer Service Management jobs?

For Customer Service Management jobs, the most frequently searched job titles are:

Customer Service Management jobs near you
Infographic showing various Customer Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Management

Manhattan, NY • On-site

NY Marketing Firm
See more jobs at NY Marketing Firmexternal

$17.75 - $24/hr

Other

Re-posted 22 days ago

Job description

Customer Service Management

POWERED BY PEOPLE

Job Description

Customer Service Management

Company Overview

Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in order to solidify partnerships, retain customer relations, acquire new business, and overall, increase the value of our client's brands. Our solid structure and continuous desire to improve will help to obtain future goals. It is our mission to continue to drive revenue for our clients through integrity, professionalism, and genuine hard work. Our goal is to provide an environment in which our clients and staff can be placed in a position of continuous and unlimited growth potential. We strive to attain genuine and long lasting relationships, to set the example for others to emulate, and to be the leader in the field of direct sales and marketing.

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY Marketing Firm, LLC is seeking qualified candidates who are looking for a REAL career move to get their foot in the door. We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified candidates, continued education from entry level and beyond.

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