ZipRecruiter

Log In

1

Customer Service Management Jobs in Utah (NOW HIRING)

eSupplements LLC

Customer Service Manager

Vineyard, UT · On-site

$50K - $65K/yr

Talent Management: Oversee hiring, onboarding, evaluation, training, and performance management ... Proven track record of driving customer service excellence, with a focus on retention and growth ...

Wendy's

Customer Service Manager

Draper, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Lake Point, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Cedar City, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Beaver, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Bluffdale, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Beaver, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Bluffdale, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Hurricane, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Tooele, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Draper, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Hurricane, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Cedar City, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

next page

Showing results 1-20

All JobsCustomer Service Management JobsCustomer Service Management Jobs in Utah

Customer Service Management information

See Utah salary details

$22.3K

$52.8K

$91.9K

How much do customer service management jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service management in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What is customer service management?

Customer service management refers to the strategies, processes, and tools that organizations use to oversee and improve the interactions between customers and the company. It involves managing teams of customer service representatives, developing policies to enhance customer satisfaction, and using technology to track and resolve customer inquiries efficiently. Effective customer service management is essential for building strong customer relationships, increasing loyalty, and ensuring long-term business success.

What are the key skills and qualifications needed to thrive as a customer service manager?

To thrive as a Customer Service Manager, you need expertise in team leadership, conflict resolution, and customer relationship management, typically supported by experience in customer service and a relevant degree. Familiarity with CRM software (such as Salesforce or Zendesk), call center systems, and sometimes Six Sigma or similar certifications is often required. Exceptional communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient team operations, high customer satisfaction, and effective resolution of complex service issues.

What are some common challenges faced by customer service managers, and how can they be addressed?

Customer Service Managers often face challenges such as managing high call volumes, handling escalated customer complaints, and ensuring team motivation during stressful periods. To address these issues, it's important to implement effective scheduling strategies, provide regular training and support for the team, and maintain clear communication channels. Additionally, leveraging customer service technology and encouraging a collaborative team culture can help resolve issues more efficiently and boost overall team performance.

What is the difference between Customer Service Management vs Customer Support Specialist?

AspectCustomer Service ManagementCustomer Support Specialist
ResponsibilitiesOversees customer service teams, develops strategies, manages customer satisfactionProvides direct support to customers, resolves issues, answers inquiries
Required SkillsLeadership, communication, problem-solving, customer relationship managementTechnical knowledge, communication, problem-solving, product expertise
Work EnvironmentOffice-based, team management, strategic planningCall centers, online support, direct customer interaction
CertificationsCustomer service management certifications, leadership coursesCustomer support certifications, technical training

Customer Service Management focuses on leading teams and developing strategies to improve overall customer satisfaction, while Customer Support Specialists handle direct customer interactions and resolve individual issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What do you do as a customer service management?

Customer Service Management involves overseeing customer service teams to ensure high-quality support, resolving escalated issues, and improving customer satisfaction. It includes developing policies, training staff, and using tools like CRM software to monitor service performance and customer feedback.

What cities in Utah are hiring for Customer Service Management jobs?

Cities in Utah with the most Customer Service Management job openings:

Customer Service Management jobs near you
Infographic showing various Customer Service Management job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,800 per year, or $25.4 per hour.

Customer service Manager

Salt Lake City, UT • On-site

Jobs for Humanity
Non-Profits • 11 - 50 employees
Learn more about Jobs for Humanityexternal

Full-time

Re-posted 11 days ago

Job description

Company Description

Kanz is redefining recruitment in high-growth markets with an AI-powered platform that automates 70% of hiring workflows. We're looking for a driven, entrepreneurial Account Executive to lead our revenue growth in Saudi Arabia. You'll be the face of Kenz to our early agency and corporate clients - and a key force in reaching our first $1.6M ARR milestone.

Why Join Kenz?

  • Shape the sales foundation of a fast-growing, mission-driven startup

  • Work directly with the CEO and be rewarded for your wins

  • Make an impact on local employment and national Saudization goals

Job Description

We're looking for a Customer Service Manager to join our team in Salt Lake City, Utah. In this role, you'll lead a dynamic customer service team, drive operational excellence, and ensure every customer interaction reflects our commitment to exceptional service. As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while consistently exceeding customer expectations.

  • Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards
  • Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints
  • Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities
  • Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members
  • Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions
  • Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed
  • Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues
  • Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness
  • Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement
  • Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values
Qualifications
  • 3+ years of professional experience in customer service roles
  • 2+ years of supervisory or management experience leading customer service teams
  • Proven expertise in customer service operations and best practices
  • Strong interpersonal and communication skills, with the ability to connect with diverse customer bases and team members
  • Excellent problem-solving and conflict resolution abilities
  • Proficiency with customer relationship management (CRM) software and related customer service tools
  • Demonstrated ability to analyze data and use insights to drive performance improvements
  • Strong organizational and time management skills with the ability to prioritize multiple tasks
  • Experience training and developing customer service staff
  • Knowledge of multi-channel customer support (phone, email, chat, social media)
  • Preferred: Experience with quality assurance programs and process improvement initiatives
  • Preferred: Customer service certification or relevant professional training
Additional Information

Kanz is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds, particularly those from underrepresented groups in technology.

Apply