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Customer Service Management Jobs in Provo, UT (NOW HIRING)

eSupplements LLC

Customer Service Manager

Vineyard, UT

$50K - $65K/yr

Talent Management: Oversee hiring, onboarding, evaluation, training, and performance management ... Proven track record of driving customer service excellence, with a focus on retention and growth ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Draper, UT

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Bluffdale, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Bluffdale, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Draper, UT · On-site

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Wendy's

Customer Service Manager

Eagle Mountain, UT

You will partner with other restaurant management to identify specific opportunities for optimizing ... customer service standards. * Executing weekly and positional cleaning schedules by assigning ...

Harmons

Customer Service Manager

Draper, UT · On-site

$18.90 - $20.40/hr

Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:

New

Liberty Safe

Customer Service Rep

Payson, UT · On-site

$16/hr

Additional tasks assigned by Customer Service Manager REQUIREMENTS * Strong work ethic * Excellent written and verbal communication skills. * Ability to type at least 30 WPM. * Solid phone etiquette ...

Dollartree

customer service

Cottonwood Heights, UT · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Dollar Tree

customer service

Cottonwood Heights, UT · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Collabera

Customer Service

South Jordan, UT · On-site

$15.25 - $20.75/hr

Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. * Experience in Debit/Credit Card ...

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All JobsCustomer Service Management JobsCustomer Service Management Jobs in Provo, UT

Customer Service Management information

See Provo, UT salary details

$23.4K

$55.5K

$96.7K

How much do customer service management jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer service management in Provo, UT is $55,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $67,000.00 per year, depending on experience, location, and employer.

What is customer service management?

Customer service management refers to the strategies, processes, and tools that organizations use to oversee and improve the interactions between customers and the company. It involves managing teams of customer service representatives, developing policies to enhance customer satisfaction, and using technology to track and resolve customer inquiries efficiently. Effective customer service management is essential for building strong customer relationships, increasing loyalty, and ensuring long-term business success.

What are the key skills and qualifications needed to thrive as a customer service manager?

To thrive as a Customer Service Manager, you need expertise in team leadership, conflict resolution, and customer relationship management, typically supported by experience in customer service and a relevant degree. Familiarity with CRM software (such as Salesforce or Zendesk), call center systems, and sometimes Six Sigma or similar certifications is often required. Exceptional communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient team operations, high customer satisfaction, and effective resolution of complex service issues.

What are some common challenges faced by customer service managers, and how can they be addressed?

Customer Service Managers often face challenges such as managing high call volumes, handling escalated customer complaints, and ensuring team motivation during stressful periods. To address these issues, it's important to implement effective scheduling strategies, provide regular training and support for the team, and maintain clear communication channels. Additionally, leveraging customer service technology and encouraging a collaborative team culture can help resolve issues more efficiently and boost overall team performance.

What is the difference between Customer Service Management vs Customer Support Specialist?

AspectCustomer Service ManagementCustomer Support Specialist
ResponsibilitiesOversees customer service teams, develops strategies, manages customer satisfactionProvides direct support to customers, resolves issues, answers inquiries
Required SkillsLeadership, communication, problem-solving, customer relationship managementTechnical knowledge, communication, problem-solving, product expertise
Work EnvironmentOffice-based, team management, strategic planningCall centers, online support, direct customer interaction
CertificationsCustomer service management certifications, leadership coursesCustomer support certifications, technical training

Customer Service Management focuses on leading teams and developing strategies to improve overall customer satisfaction, while Customer Support Specialists handle direct customer interactions and resolve individual issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What do you do as a customer service management?

Customer Service Management involves overseeing customer service teams to ensure high-quality support, resolving escalated issues, and improving customer satisfaction. It includes developing policies, training staff, and using tools like CRM software to monitor service performance and customer feedback.
Customer Service Management jobs near you
Infographic showing various Customer Service Management job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,513 per year, or $26.7 per hour.

Customer Service Manager

Vineyard, UT

eSupplements LLC
See more jobs at eSupplements LLCexternal

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Role Summary
We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer service team, managing both CS Representatives and supervisors. You will serve as a key partner to the CS Director, providing data-driven insights on team performance and driving the department’s vision to ensure our customers receive an exceptional standard of care.

Responsibilities
  • Strategic Leadership: Manage day-to-day planning, operations, and problem-solving for the Customer Service team. Partner closely with the CS Director to implement departmental vision and long-term goals.
  • Team Development: Lead, mentor, and coach CS Reps and supervisors. Conduct regular team meetings to provide support, constructive feedback, and professional development.
  • Operational Excellence: Identify opportunities to enhance the customer experience. Drive continuous improvement by ensuring best practices are understood and followed.
  • Performance Reporting: Produce clear, evidence-based reports on team performance and KPIs for management.
  • Talent Management: Oversee hiring, onboarding, evaluation, training, and performance management/discipline for all team members.
  • Work Environment: Foster a healthy, collaborative, and communicative work environment that encourages feedback and team participation.
Qualifications
  • 4+ years of leadership experience
  • 5+ years of customer service experience
  • Proven track record of driving customer service excellence, with a focus on retention and growth goals. 
  • Strong proficiency in Google Suite and customer service platforms, particularly Zendesk and Aircall.
  • Ability to translate data into actionable insights and provide clear reports to management.
  • Strong verbal and written communication skills. Ability to mediate and solve complex issues effectively and efficiently.
  • Bilingual (Spanish) skills are a plus.

Why Join Our Team?
In addition to a collaborative work environment, we offer our team members:
  • Health insurance
  • 401(k) matching
  • Vision insurance
  • Dental insurance 
  • Employee discount
  • PTO

Schedule
  • Full-time 
  • Monday - Friday, Day shift
  • Occasional weekend availability required

Nutricost is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sex (including pregnancy, sexual orientation, gender identity or expression), veteran status, or any other characteristic protected under applicable law.

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