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Customer Service Management Jobs (NOW HIRING)

Moser's

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

Looking for a customer service, retail management, or front-end leadership opportunity in Fulton, MO? As a Customer Service Manager, you'll lead front-end operations, support team members, and help ...

Motocol

Customer Service Manager

Denver, CO

Management are fun, creative, and focused on quality versus quantity when it comes to customers ... The Customer Service Manager must be able to describe to internal stakeholders, individual ...

Phenom People

Customer Service Manager

Towson, MD · On-site

Provide superior customer service and quality home care * Focus on managing coordination of client ... Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare ...

Koniag, Inc.

Service Management Lead

Washington, DC · On-site

$130K - $160K/yr

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Service Management Lead to support KITS and our government customer Washington, DC. The position is hybrid, requires 3 days ...

ULINE

Customer Service Department Manager

Waukegan, IL · On-site

$85K - $100K/yr

Bachelor's degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. Benefits * Complete health insurance coverage ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Bachelor's degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. Benefits * Complete health insurance coverage ...

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Customer Service Management information

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How much do customer service management jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is customer service management?

Customer service management refers to the strategies, processes, and tools that organizations use to oversee and improve the interactions between customers and the company. It involves managing teams of customer service representatives, developing policies to enhance customer satisfaction, and using technology to track and resolve customer inquiries efficiently. Effective customer service management is essential for building strong customer relationships, increasing loyalty, and ensuring long-term business success.

What are the key skills and qualifications needed to thrive as a customer service manager?

To thrive as a Customer Service Manager, you need expertise in team leadership, conflict resolution, and customer relationship management, typically supported by experience in customer service and a relevant degree. Familiarity with CRM software (such as Salesforce or Zendesk), call center systems, and sometimes Six Sigma or similar certifications is often required. Exceptional communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient team operations, high customer satisfaction, and effective resolution of complex service issues.

What are some common challenges faced by customer service managers, and how can they be addressed?

Customer Service Managers often face challenges such as managing high call volumes, handling escalated customer complaints, and ensuring team motivation during stressful periods. To address these issues, it's important to implement effective scheduling strategies, provide regular training and support for the team, and maintain clear communication channels. Additionally, leveraging customer service technology and encouraging a collaborative team culture can help resolve issues more efficiently and boost overall team performance.

What is the difference between Customer Service Management vs Customer Support Specialist?

AspectCustomer Service ManagementCustomer Support Specialist
ResponsibilitiesOversees customer service teams, develops strategies, manages customer satisfactionProvides direct support to customers, resolves issues, answers inquiries
Required SkillsLeadership, communication, problem-solving, customer relationship managementTechnical knowledge, communication, problem-solving, product expertise
Work EnvironmentOffice-based, team management, strategic planningCall centers, online support, direct customer interaction
CertificationsCustomer service management certifications, leadership coursesCustomer support certifications, technical training

Customer Service Management focuses on leading teams and developing strategies to improve overall customer satisfaction, while Customer Support Specialists handle direct customer interactions and resolve individual issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What do you do as a customer service management?

Customer Service Management involves overseeing customer service teams to ensure high-quality support, resolving escalated issues, and improving customer satisfaction. It includes developing policies, training staff, and using tools like CRM software to monitor service performance and customer feedback.
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Customer Service Management jobs near you
Infographic showing various Customer Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service - Entry Level Management

Manhattan, NY • On-site

NY Marketing Firm
See more jobs at NY Marketing Firmexternal

$17.75 - $24/hr

Other

Re-posted 18 days ago

Job description

Customer Service - Entry Level Management

Filling 9 Entry Level Positions!

START A CAREER NOW!

CUSTOMER SERVICE - FULL TRAINING ENTRY LEVEL

PROVIDING PROFESSIONAL, EXCEPTIONAL, AND DISTINCTIVE CUSTOMER SERVICE AND

ADVERTISING CAMPAIGNS IN Chicago

NY Marketing Firm is an outsourced marketing and advertising company in the Chicago area. We are responsible for participating in ongoing market planning and developing new market opportunities for some of the top companies in our area. As a direct result of our "one of a kind" approach and success in increasing our client's brand name awareness by attracting new customers and exposing their product to new tiers of distribution, we are experiencing phenomenal growth.

We strive to attract and retain the most capable and skilled people. We are looking for team players, natural leaders, and self-starters who are goal-oriented and have an affinity for working with people. Our philosophy and mentoring program supports each individual with the training, encouragement, and opportunity essentials to progressive career growth. Do not underestimate your own qualifications! OPENINGS INCLUDE:

  • ENTRY LEVEL
  • CUSTOMER SERVICE
  • MANAGEMENT
  • EVENT SET UP
  • PROMOTIONS/DEMONSTRATIONS

REQUIREMENTS

  • PROFESSIONAL IMAGE IS A MUST
  • ABILITY TO COMMUNICATE EFFECTIVELY
  • ALL GREAT LEADERS WERE ONCE STUDENTS, SO A STUDENT MENTALITY IS VITAL

We have 9 ENTRY LEVEL openings that we are looking to fill ASAP.

Graduates Welcome! All positions must be filled ASAP!

All applicants must be available immediately and should possess the following:

  • Experience in a team related field.
  • Desire to travel at least 1 or 2 weeks a year to other branch offices for further training.
  • Great communication skills.
  • Ability to excel in unsupervised solo assignments with members of opposite sex, as well as team projects.
  • The personality that thrives in a merit based environment.

NYMarketingFirm.org

We have been growing rapidly and are continuing to expand our operations and offerings. If you are a proven performer, we would like to take a closer look at working for us.

Our Positions have Strong performance-based pay structure in-person sales with customers Opportunity to gain new skills and experience.

Apply