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Customer Service Management Jobs (NOW HIRING)

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Customer Service Manager

Manhattan, NY · On-site

$60 - $80/hr

Customer Service Manager Location: Brooklyn, NY Salary: $65K-$85K DOE Established apartment ... Qualifications * Previous management or supervisory experience. * Excellent communication and ...

Transdev

Customer Service Manager

Baltimore, MD · On-site

Customer Service Manager Transdev is looking for a Customer Service Manager in Baltimore, MD to ... To be dependable, proficient in time management, meeting deadlines, and multi-tasking. * To be able ...

Hobby Lobby

Customer Service Manager

Boone, NC · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of ... hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Uzin Utz Group

Customer Service Manager

Waco, TX · On-site

$80 - $100/hr

The successful candidate will bring proven experience leading customer service or order management teams, implementing process improvements, and driving change within a growing organization. While ...

Ethos

Customer Service Manager

Cedar Falls, IA · On-site

Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer ... time management and organizational skills • Hard worker with a drive for results who can ...

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Customer Service Management information

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$24.5K

$58K

$101K

How much do customer service management jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is customer service management?

Customer service management refers to the strategies, processes, and tools that organizations use to oversee and improve the interactions between customers and the company. It involves managing teams of customer service representatives, developing policies to enhance customer satisfaction, and using technology to track and resolve customer inquiries efficiently. Effective customer service management is essential for building strong customer relationships, increasing loyalty, and ensuring long-term business success.

What are the key skills and qualifications needed to thrive as a customer service manager?

To thrive as a Customer Service Manager, you need expertise in team leadership, conflict resolution, and customer relationship management, typically supported by experience in customer service and a relevant degree. Familiarity with CRM software (such as Salesforce or Zendesk), call center systems, and sometimes Six Sigma or similar certifications is often required. Exceptional communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient team operations, high customer satisfaction, and effective resolution of complex service issues.

What are some common challenges faced by customer service managers, and how can they be addressed?

Customer Service Managers often face challenges such as managing high call volumes, handling escalated customer complaints, and ensuring team motivation during stressful periods. To address these issues, it's important to implement effective scheduling strategies, provide regular training and support for the team, and maintain clear communication channels. Additionally, leveraging customer service technology and encouraging a collaborative team culture can help resolve issues more efficiently and boost overall team performance.

What is the difference between Customer Service Management vs Customer Support Specialist?

AspectCustomer Service ManagementCustomer Support Specialist
ResponsibilitiesOversees customer service teams, develops strategies, manages customer satisfactionProvides direct support to customers, resolves issues, answers inquiries
Required SkillsLeadership, communication, problem-solving, customer relationship managementTechnical knowledge, communication, problem-solving, product expertise
Work EnvironmentOffice-based, team management, strategic planningCall centers, online support, direct customer interaction
CertificationsCustomer service management certifications, leadership coursesCustomer support certifications, technical training

Customer Service Management focuses on leading teams and developing strategies to improve overall customer satisfaction, while Customer Support Specialists handle direct customer interactions and resolve individual issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What do you do as a customer service management?

Customer Service Management involves overseeing customer service teams to ensure high-quality support, resolving escalated issues, and improving customer satisfaction. It includes developing policies, training staff, and using tools like CRM software to monitor service performance and customer feedback.
More about Customer Service Management jobs

What cities are hiring for Customer Service Management jobs?

Cities with the most Customer Service Management job openings:

What are the most commonly searched types of Customer Service Management jobs?

The most popular types of Customer Service Management jobs are:

What states have the most Customer Service Management jobs?

States with the most job openings for Customer Service Management jobs include:

What are popular job titles related to Customer Service Management jobs?

For Customer Service Management jobs, the most frequently searched job titles are:

Customer Service Management jobs near you
Infographic showing various Customer Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

O Fallon, MO • On-site

Hobby Lobby Careers
Retail • 10K+ employees
Learn more about Hobby Lobby Careersexternal

$20.15 - $21.15/hr

Full-time, Part-time

Re-posted 4 days ago

Hobby Lobby rating

6.3

Company rating: 6.3 out of 10

Based on 894 frontline employees who took The Breakroom Quiz

18th of 39 rated national retailers

Job description

New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:

  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting full-time range - $20.15 - $21.15 per hour
Starting part-time and seasonal range - $15.75 - $16.75 per hour

What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

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