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Customer Service Management Jobs in Ohio (NOW HIRING)

Hobby Lobby

Customer Service Manager

Heath, OH · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of ... hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Aston Carter

Customer Service Manager

Painesville, OH · On-site

$100K - $115K/yr

Customer Service Manager The Customer Service Manager leads daily sales operations, ensuring accurate order execution, proactive communication, and high levels of customer satisfaction. This role is ...

Crane Company

Customer Service Manager

Elyria, OH · On-site

Through strong leadership, disciplined process management, and a deep commitment to customer ... Lead, mentor, and develop the Customer Service Administration team; ensure clear communication of ...

New

Famous Supply

Customer Service Manager

Solon, OH · On-site

You lead a team focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a "working ...

Wendy's

Customer Service Manager

Hamilton, OH · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... Management to identify specific opportunities for optimizing efficiencies and maximizing the ...

Wendy's

Customer Service Manager

Liberty Township, OH · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... Management to identify specific opportunities for optimizing efficiencies and maximizing the ...

Wendy's

Customer Service Manager

Hamilton, OH · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... Management to identify specific opportunities for optimizing efficiencies and maximizing the ...

Wendy's

Customer Service Manager

Fairfield, OH · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... Management to identify specific opportunities for optimizing efficiencies and maximizing the ...

Wendy's

Customer Service Manager

West Chester, OH · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... Management to identify specific opportunities for optimizing efficiencies and maximizing the ...

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Showing results 1-20

All JobsCustomer Service Management JobsCustomer Service Management Jobs in Ohio

Customer Service Management information

See Ohio salary details

$23.3K

$55.1K

$96K

How much do customer service management jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service management in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What is customer service management?

Customer service management refers to the strategies, processes, and tools that organizations use to oversee and improve the interactions between customers and the company. It involves managing teams of customer service representatives, developing policies to enhance customer satisfaction, and using technology to track and resolve customer inquiries efficiently. Effective customer service management is essential for building strong customer relationships, increasing loyalty, and ensuring long-term business success.

What are the key skills and qualifications needed to thrive as a customer service manager?

To thrive as a Customer Service Manager, you need expertise in team leadership, conflict resolution, and customer relationship management, typically supported by experience in customer service and a relevant degree. Familiarity with CRM software (such as Salesforce or Zendesk), call center systems, and sometimes Six Sigma or similar certifications is often required. Exceptional communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient team operations, high customer satisfaction, and effective resolution of complex service issues.

What are some common challenges faced by customer service managers, and how can they be addressed?

Customer Service Managers often face challenges such as managing high call volumes, handling escalated customer complaints, and ensuring team motivation during stressful periods. To address these issues, it's important to implement effective scheduling strategies, provide regular training and support for the team, and maintain clear communication channels. Additionally, leveraging customer service technology and encouraging a collaborative team culture can help resolve issues more efficiently and boost overall team performance.

What is the difference between Customer Service Management vs Customer Support Specialist?

AspectCustomer Service ManagementCustomer Support Specialist
ResponsibilitiesOversees customer service teams, develops strategies, manages customer satisfactionProvides direct support to customers, resolves issues, answers inquiries
Required SkillsLeadership, communication, problem-solving, customer relationship managementTechnical knowledge, communication, problem-solving, product expertise
Work EnvironmentOffice-based, team management, strategic planningCall centers, online support, direct customer interaction
CertificationsCustomer service management certifications, leadership coursesCustomer support certifications, technical training

Customer Service Management focuses on leading teams and developing strategies to improve overall customer satisfaction, while Customer Support Specialists handle direct customer interactions and resolve individual issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What do you do as a customer service management?

Customer Service Management involves overseeing customer service teams to ensure high-quality support, resolving escalated issues, and improving customer satisfaction. It includes developing policies, training staff, and using tools like CRM software to monitor service performance and customer feedback.

What cities in Ohio are hiring for Customer Service Management jobs?

Cities in Ohio with the most Customer Service Management job openings:

Customer Service Management jobs near you
Infographic showing various Customer Service Management job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,139 per year, or $26.5 per hour.

Customer Service Management

Cincinnati, OH • On-site

Traveling with Michaila
See more jobs at Traveling with Michailaexternal

Other

Posted 7 days ago

Job description

About the job Customer Service Management
We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone whos organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work indepedently while having resources and tools and mentorship.
What Youll Do:

  • Oversee and support client communications and service workflows
  • Ensure timely responses, follow-ups, and issue resolution
  • Coordinate details, schedules, and confirmations as needed
  • Maintain accurate records and service documentation
  • Provide professional, friendly leadership in client-facing situations
What Were Looking For:
  • Strong communication, organization, and problem-solving skills
  • Customer service or client management experience (preferred, not required)
  • Ability to multitask and work independently in a remote setting
  • Reliable, detail-oriented, and tech-comfortable
  • Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM
Why This Role Stands Out:
  • 100% remote flexibility
  • Training and ongoing support provided
  • Clear path for growth within a supportive team

Apply