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Customer Service Mgr Jobs (NOW HIRING)

Hobby Lobby Careers

Customer Service Manager

Maple Grove, MN · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Milford, CT · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Whitestown, IN · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Lone Tree, CO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Green Bay, WI · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Saint Peters, MO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Norridge, IL · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Gastonia, NC · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Hyannis, MA · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Palatine, IL · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Lawrenceville, NJ · On-site

$15.90 - $16.90/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

Transdev

Customer Service Manager

Modesto, CA · On-site

$78K - $85K/yr

Customer Service Manager Transdev is looking for a Customer Service Manager in Modesto, CA to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Uncle Gs Management Corp.

NY · On-site

$60 - $80/hr

As we build on this momentum, we are seeking a dynamic and experienced Customer Service Manager to join our team immediately. This pivotal role offers the opportunity to shape the customer experience ...

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Customer Service Mgr information

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$24.5K

$58K

$101K

How much do customer service mgr jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service mgr in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Mgr vs Customer Support Specialist?

AspectCustomer Service MgrCustomer Support Specialist
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; technical skills often preferred
Work EnvironmentSupervisory role overseeing teams, office settingDirect interaction with customers, call centers, or online support
Industry UsageCommon in retail, telecom, financeCommon in tech, software, consumer electronics
Search/Comparison IntentUnderstanding managerial responsibilities and career pathClarifying support roles and daily tasks

The main difference between a Customer Service Mgr and a Customer Support Specialist lies in their responsibilities and level of oversight. The manager oversees teams, develops strategies, and handles escalations, while the specialist provides direct support to customers. Both roles require strong communication skills, but the managerial position involves leadership and planning, making it suitable for those seeking advancement into supervisory roles.

What cities are hiring for Customer Service Mgr jobs?

Cities with the most Customer Service Mgr job openings:

What states have the most Customer Service Mgr jobs?

States with the most job openings for Customer Service Mgr jobs include:

What are popular job titles related to Customer Service Mgr jobs?

For Customer Service Mgr jobs, the most frequently searched job titles are:

Customer Service Mgr jobs near you
Infographic showing various Customer Service Mgr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

Charlotte, NC • On-site

Brook Valley Management
See more jobs at Brook Valley Managementexternal

$50K/yr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Lead and oversee all sales floor operations, including opening and closing procedures, staff deployment, and floor coverage.

  • Drive sales floor results by monitoring team performance, setting goals, and identifying opportunities to improve customer engagement.

  • Deliver and model exceptional customer service by promptly resolving customer inquiries, concerns, and complaints.

Job description

Customer Service Manager Job Description.
Reports to: Store Manager
Summary:
The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an exceptional shopping experience for every customer. This role is central to driving sales performance, maintaining operational excellence, and cultivating a high-performing, customer-focused team. The Customer Service Manager will champion service standards, guide frontline staff, and serve as the key point of contact for all sales floor activity.
As part of our Store Management team, everything you do has a specific purpose that links productivity to business results on the sales floor and throughout the store.
Responsibilities and Duties:
  • Lead and oversee all sales floor operations, including opening and closing procedures, staff deployment, and floor coverage to ensure seamless daily performance.
  • Drive sales floor results by monitoring team performance, setting individual and Team Members' goals, and identifying opportunities to improve conversion and customer engagement.
  • Deliver and model exceptional customer service by promptly resolving customer inquiries, concerns, and complaints in a professional and solution-oriented manner.
  • Schedule, supervise, coach, and support Supervisors and Retail Team Members, ensuring they are equipped with the tools, training, and product knowledge needed to deliver outstanding service.
  • Lead the recruiting, onboarding, and ongoing development of Retail Team Members, fostering a positive, inclusive, and motivated work environment.
  • Maintain sales floor appearance, cleanliness, and visual merchandising standards to create an inviting and brand-consistent shopping environment.
  • Partner with the Store Manager to execute marketing promotions, seasonal campaigns, and in-store events that drive foot traffic and increase sales.
  • Monitor and analyze sales floor performance reports and inventory data to identify trends, optimize product placement, and minimize shrinkage.
  • Collaborate with the Store Manager to develop and uphold operational procedures, policies, and guidelines that ensure efficiency, compliance, and supervise customer experience.
  • Enforce adherence to all company policies and procedures, including safety and security protocols on the sales floor, and address violations promptly and appropriately.
  • Perform other duties as assigned by the Store Manager.

Qualifications:
  • Must be at least 21 years of age.
  • Strong leadership and interpersonal skills, with a proven ability to motivate, coach, and inspire a customer-facing team.
  • Flexibility to work evenings, weekends, and holidays as required by store needs.
  • Ability to thrive in a fast-paced retail environment, effectively prioritizing tasks and managing multiple responsibilities simultaneously.
  • Above-average written and oral communication skills, with the ability to engage positively with both customers and team members.
  • Strong organizational skills with the ability to set priorities, meet deadlines, and work both independently and collaboratively with minimal supervision.
  • Demonstrated ability to identify sales floor opportunities, recommend actionable solutions, and influence positive outcomes.
  • High school diploma or equivalent required; associate or bachelor's degree in business, Retail Management, or a related field preferred.
  • Minimum of 2-3 years of experience in retail sales or customer service, with at least 1-2 years in a supervisory or team leadership role overseeing a sales floor or customer-facing team.
  • Excellent relationship-building skills with a genuine passion for delivering exceptional customer experience.

Physical Requirements:
  • Lifting and carrying up to 10 pounds
  • Pushing and pulling 4-6 pounds of force
  • Standing for approximately 80% of the shift
  • Repetitive use of hands - approximately 70% of the time
  • Reaching overhead - approximately 20% of the time
  • Bending and crouching - approximately 40% of the time
  • Grasping items with hands - approximately 70% of the time

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