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Customer Service Mgr Jobs (NOW HIRING)

Safe Fleet

Customer Service Manager

Belton, MO · On-site

Description Customer Service Manager ROM Manufacturing Position Summary The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

The Customer Service Manager is responsible for leading the daily customer service and inside sales support operations for CRTG's industrial plastics distribution business. This role ensures ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

The Customer Service Manager is responsible for leading the daily customer service and inside sales support operations for CRTG's industrial plastics distribution business. This role ensures ...

Ethos

Customer Service Manager

Cedar Falls, IA · On-site

Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...

MOTOCOL

Customer Service Manager

Denver, CO · On-site

$60 - $80/hr

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

Pro Food Systems, Inc

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

Customer Service Manager - Immediate Opening Location: Moser's Grocery Store - Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Talently

Customer Service Manager

Mesquite, TX · On-site

$85K - $95K/yr

Customer Service Manager Location: On Site - Mesquite, Texas, United States Salary: $85,000-$95,000 About the Manufacturing Company / The Opportunity: Join a dynamic manufacturing organization ...

Socket Fiber

Customer Service Manager

Columbia, MO · On-site

A Day in the Life The Customer Service Manager is responsible for leading and developing the customer service team to deliver exceptional customer experience to residential and business fiber ...

Copeland LP

Customer Service Manager

Saint Louis, MO · On-site

$80 - $100/hr

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross‑functional teams to ensure a positive customer experience ...

Analyte Health

Customer Service Manager

$50K - $60K/yr

We are seeking an experienced and dynamic Customer Service Manager to lead our customer support and service operations. The ideal candidate will be a strategic thinker with a proven track record in ...

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...

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Customer Service Mgr information

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$58K

$101K

How much do customer service mgr jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service mgr in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Mgr vs Customer Support Specialist?

AspectCustomer Service MgrCustomer Support Specialist
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; technical skills often preferred
Work EnvironmentSupervisory role overseeing teams, office settingDirect interaction with customers, call centers, or online support
Industry UsageCommon in retail, telecom, financeCommon in tech, software, consumer electronics
Search/Comparison IntentUnderstanding managerial responsibilities and career pathClarifying support roles and daily tasks

The main difference between a Customer Service Mgr and a Customer Support Specialist lies in their responsibilities and level of oversight. The manager oversees teams, develops strategies, and handles escalations, while the specialist provides direct support to customers. Both roles require strong communication skills, but the managerial position involves leadership and planning, making it suitable for those seeking advancement into supervisory roles.

What cities are hiring for Customer Service Mgr jobs?

Cities with the most Customer Service Mgr job openings:

What states have the most Customer Service Mgr jobs?

States with the most job openings for Customer Service Mgr jobs include:

What are popular job titles related to Customer Service Mgr jobs?

For Customer Service Mgr jobs, the most frequently searched job titles are:

Customer Service Mgr jobs near you
Infographic showing various Customer Service Mgr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

Waterloo, IA

Wallman Unlimited Company
See more jobs at Wallman Unlimited Companyexternal

$55K - $70K/yr

Full-time

Posted 6 days ago

Job description

Customer Service Manager

Location: Waterloo, IA
Compensation: $55,000–$70,000 annually + performance-based incentive bonus up to $40,000 annually
Employment Type: Direct Hire | Full-Time | Onsite
Benefits: Full Benefits
Relocation Assistance: Not Available

Position Overview

We are seeking a Customer Service Manager to lead a small customer service team in Waterloo, Iowa. This is an excellent opportunity for an early-career manager who enjoys developing employees, building strong customer relationships, solving problems, and driving team performance.

The Customer Service Manager will oversee a team of 4 Customer Service Representatives and 1 Loader/Planner. This position is responsible for developing the team, maintaining a high level of customer service, resolving service issues, supporting load volume growth, and ensuring effective communication between customers and internal operations.

Candidates with 1–3 years of supervisory or management experience from a variety of industries will be considered. Experience in a customer service environment is strongly preferred, while trucking, transportation, or logistics experience is a plus.

Preferred:
Currently located within commuting distance of Waterloo, IA, or currently located in Iowa and willing to relocate to the Waterloo area.

Responsibilities
  • Lead, coach, mentor, and develop a team of Customer Service Representatives and a Loader/Planner.
  • Promote a customer-focused environment centered on communication, responsiveness, and service.
  • Develop the customer service team to capture awarded load volume and support overall load growth.
  • Build and maintain strong relationships with customers and take ownership of customer satisfaction.
  • Resolve customer service issues and follow problems through to resolution.
  • Recognize high-priority loads and lanes and escalate delays or coverage problems when necessary.
  • Work with internal operations teams to improve service and load coverage.
  • Coordinate the transition of new customer business from the sales team into customer service and operations.
  • Develop the team to provide customers with appropriate pricing and capacity solutions.
  • Drive service and relationship accountability across internal teams.
  • Monitor monthly company and department goals and drive team performance toward established targets.
  • Analyze reports and operational data to identify trends, service issues, and opportunities for improvement.
  • Develop action plans to address recurring service failures.
  • Hold employees accountable while maintaining a positive, motivated, and results-oriented team culture.
  • Research industry developments and recommend customer service and operational best practices.
Qualifications
  • 1–3 years of supervisory or management experience.
  • Previous experience working in a customer service environment strongly preferred.
  • Demonstrated ability to lead, coach, and develop employees.
  • Strong customer service and relationship-building skills.
  • Strong problem-solving skills with the ability to take ownership of issues through resolution.
  • Ability to manage priorities and perform effectively in a fast-paced environment.
  • Strong sales and negotiation skills.
  • Results-oriented with the ability to work through challenges and setbacks.
  • Excellent verbal communication, time management, and organizational skills.
  • Strong work ethic, integrity, and accountability.
  • Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
  • Trucking, transportation, or logistics industry experience is a plus.
  • Bachelor's degree is preferred but not required.
Compensation

This position offers a $55,000–$70,000 annual base salary, plus a performance-based incentive bonus of up to $40,000 annually with monthly bonus payouts, along with full benefits.

This is a full-time, onsite position in Waterloo, Iowa. Local candidates are preferred.