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Customer Support Jobs in Irmo, SC (NOW HIRING)

Humana

IFG Customer Success Agent

Columbia, SC · On-site

$12.75 - $17/hr

In this role, you'll support customers through education, guidance, and problem-solving-whether that means explaining plan benefits, resolving eligibility questions, or helping customers transition ...

New

Windstream

Customer Service Tech II-FO

Lexington, SC · On-site

$14.75 - $20/hr

Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships. What You'll Do:

UNITI

Customer Service Tech II-FO

Lexington, SC · On-site

$14.75 - $20/hr

Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships. What You'll Do:

Windstream

Customer Service Tech II-FO

Lexington, SC · On-site

$14.75 - $20/hr

Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships. What You'll Do:

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All JobsCustomer Support JobsCustomer Support Jobs in Irmo, SC

Customer Support information

See Irmo, SC salary details

$9

$15

$22

How much do customer support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer support in Irmo, SC is $15.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.07 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Irmo, SC? The most popular types of Customer Support jobs in Irmo, SC are:
What are popular job titles related to Customer Support jobs in Irmo, SC? For Customer Support jobs in Irmo, SC, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Irmo, SC look for? The top searched job categories for Customer Support jobs in Irmo, SC are:
What cities near Irmo, SC are hiring for Customer Support jobs? Cities near Irmo, SC with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Irmo, SC as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $32,601 per year, or $15.7 per hour.

IT - SCDOT - Client Technologies Technician

SUNSHINE ENTERPRISE USA LLC

Columbia, SC

$20 - $27.25/hr

Full-time

Re-posted 20 days ago

Job description

Position: IT Customer Support Specialist III Location: Columbia, SC (Onsite) Interview Process: 2 rounds, 1st will be virtual, 2nd will be onsite Years of Exp: 05+Years Contract Type: C2C/W2 Duration: 12+ Months Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense. Summary We are seeking an experienced IT Customer Support Specialist III to join the Desktop Support and Endpoint Support team. This role involves hands-on technical support, workstation/device builds, deployment of endpoints, troubleshooting hardware/software issues, and ensuring smooth IT operations within an onsite environment.

Key Responsibilities Daily Responsibilities Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM). Verify successful installation by ensuring: BitLocker keys are stored in Active Directory and Intune MECM client is installed Devices stay connected to the network for 2.5 hours after build completion Confirm all software listed on the build sheet is installed on every device. Document all endpoints and associated equipment (desktops, laptops, tablets, docking stations, monitors, printers, scanners) in the IT Asset Management System

Diagnose and resolve endpoint hardware/software issues. Record all work performed in the Help Desk ticketing system. Perform routine equipment maintenance, repairs, or coordinate vendor support when required.

Assist with removal, disposal, and documentation of obsolete equipment per guidelines. Monthly Responsibilities Ensure backup tablets are connected to the network via patch cable to receive monthly patches. Maintain backup tablets and iPads powered on and connected from the second Friday of each month until the following Wednesday at 12 PM.

Log in using local accounts before powering down (as applicable). Required Skills 4+ years in desktop and networked systems support Strong knowledge of desktops, laptops, tablets, printers, and scanners 2+ years in computer deployments, operation, and repair 2+ years in hardware & software installation 2+ years experience with Microsoft Endpoint Configuration Manager (MECM) Experience supporting Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, Edge) Preferred Skills Experience with Help Desk ticketing systems Experience with Active Directory or Intune Experience with NTS Network

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