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Customer Support Jobs in Irmo, SC (NOW HIRING)

Buckland Co.

Client Support Specialist

Columbia, SC · On-site

$14.75 - $19.75/hr

Client Support Specialist For over 70 years Buckland has been working to help companies across the ... As a customer-focused company, Buckland provides customers with a single source of unmatched ...

The Cason Group

Client Support Specialist

Columbia, SC · Hybrid

$42K - $45K/yr

Excellent communication, interpersonal, and customer services skills * Proficiency in Microsoft (Excel, Outlook, Teams, Word); knowledge of database Why You Should Work With Us: * Excellent Benefits:

Cgm

Software Support Specialist

Columbia, SC · Hybrid

$20/hr

Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support. * Responds to all customer and leadership requests ...

Cgm

Product Support Specialist

Columbia, SC · Hybrid

Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support. * Responds to all customer and leadership requests ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support. * Responds to all customer and leadership requests ...

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All JobsCustomer Support JobsCustomer Support Jobs in Irmo, SC

Customer Support information

See Irmo, SC salary details

$9

$15

$22

How much do customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support in Irmo, SC is $15.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.07 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Irmo, SC? The most popular types of Customer Support jobs in Irmo, SC are:
What are popular job titles related to Customer Support jobs in Irmo, SC? For Customer Support jobs in Irmo, SC, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Irmo, SC look for? The top searched job categories for Customer Support jobs in Irmo, SC are:
What cities near Irmo, SC are hiring for Customer Support jobs? Cities near Irmo, SC with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Irmo, SC as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $32,601 per year, or $15.7 per hour.

Customer Support Specialist

Capitol Bridge, LLC

Columbia, SC • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Capitol Bridge is seeking a full-time onsite Customer Support Specialist to join our growing team in Columbia, SC. Since 1999, our employees have been entrusted with helping the business of government work better for our customers. To prepare you for this role, Capitol Bridge provides comprehensive paid training when you start.


Hours of Operations: Monday- Friday, 8am-5pm


Start Date: TBD


Pay and Benefits:

  • $17.50/hour
  • Medical, Dental, and Vision benefits available
  • 401(k) available with company match
  • Paid holidays
  • PTO

Duties: 

  • Make outbound calls to applicants to complete packets and gather information.
  • Record all relevant information by telephone or send a letter to applicants explaining what information and documentation is required to complete their packet. 
  • Check applicant eligibility during initial outreach conversation.
  • Explain to applicants how to obtain specific records needed for the packet.
  • Review packets to ensure all proper documentation and information are present.
  • Offer to help applicants collect documentation as well as provide three way call assistance reaching their provider or provider’s medical records office.
  • Track document requests and confirm receipt to provider offices and medical record facilities in the system.
  • If necessary, follow up with providers to request missing records.
  • Performs other related duties as assigned.

Education and Experience Requirements:

 

- Must have a high school diploma or G.E.D.

- Must have one year of experience in a customer service role with performance metrics.

- Must be proficient with a computer including Microsoft Office products, the Internet, and other systems.

- Highly organized with ability to prioritize.

- Must be proficient in spoken and written English.

- United States citizenship is required.

- Call center experience is a plus.

- Experience working in a healthcare environment is a plus.

 

Reasonable Accommodation


If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.


EEO Statement


Capitol Bridge LLC is an Equal Opportunity Employer. All employment decisions at Capitol Bridge LLC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.


Texting Notice 


We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

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