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Customer Support Jobs in Irmo, SC (NOW HIRING)

Cgm

Software Support Specialist I

Columbia, SC · Hybrid

Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support. * Responds to all customer and leadership requests ...

EPITEC

Client Support

Lexington, SC · On-site

$29/hr

Collaborate with team members to ensure timely issue resolution and exceptional customer support. Required Qualifications * 3-5 years of technical support, desktop support, help desk, or related IT ...

ExecuSource

Customer Service/Collections Rep

Irmo, SC · On-site

$20 - $22/hr

Customer Service/Collections Rep Customer Support/Call Center Irmo, South Carolina Contract Jul 30, 2026 Customer Service/Collections Rep (Temporary) Location: Irmo, SC Pay: $20-$22/hr Schedule:

Windstream

Customer Service Tech II-FO

Lexington, SC · On-site

$14.75 - $20/hr

Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships. What You'll Do:

United Community Bank

Helpdesk Support

Columbia, SC

$38K/yr

Support of Microsoft Office products, Citrix, telecom and phones as well as several other key ... Serve as the first point of contact for internal customers seeking technical assistance over the ...

Security Federal

CSR - Columbia SC Area

Columbia, SC · On-site

$13 - $17.75/hr

Job Type Full-time Description The Customer Support Representative seeks to deliver excellent customer experience while performing a wide range of duties including opening, modifying and closing ...

Navitas Credit Corp.

Helpdesk Support

Columbia, SC · On-site

$38K - $57K/yr

Support of Microsoft Office products, Citrix, telecom and phones as well as several other key ... Serve as the first point of contact for internal customers seeking technical assistance over the ...

Navitas Credit Corp.

Helpdesk Support

Columbia, SC · On-site

$38K/yr

Support of Microsoft Office products, Citrix, telecom and phones as well as several other key ... Serve as the first point of contact for internal customers seeking technical assistance over the ...

United Community Bank

Helpdesk Support

Columbia, SC

$38K - $57K/yr

Support of Microsoft Office products, Citrix, telecom and phones as well as several other key ... Serve as the first point of contact for internal customers seeking technical assistance over the ...

SPX

Customer Service Rep

Columbia, SC · On-site

$13 - $17.75/hr

Customer Support & Communication: Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner. Provide information regarding products, pricing ...

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Showing results 21-40

All JobsCustomer Support JobsCustomer Support Jobs in Irmo, SC

Customer Support information

See Irmo, SC salary details

$9

$15

$22

How much do customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support in Irmo, SC is $15.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.07 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Irmo, SC? The most popular types of Customer Support jobs in Irmo, SC are:
What are popular job titles related to Customer Support jobs in Irmo, SC? For Customer Support jobs in Irmo, SC, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Irmo, SC look for? The top searched job categories for Customer Support jobs in Irmo, SC are:
What cities near Irmo, SC are hiring for Customer Support jobs? Cities near Irmo, SC with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Irmo, SC as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $32,601 per year, or $15.7 per hour.

Software Support Specialist I

Cgm

Columbia, SC • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Create the future of e-health together with us by becoming a Software Support Specialist I

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

  • Learns core task set for all features of assigned CGM software products and passes applicable exams.

  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:

  • Must be available between the hours of 8AM - 8PM EST Monday through Friday.

  • Minimum of 1 year customer service experience.

  • Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.

  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

  • Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

  • Security: We offer a secure workplace in a crisis-proof market.

  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.


We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Apply