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Customer Support Jobs in Fort Mill, SC (NOW HIRING)

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

Customer Support Advisor Charlotte, North Carolina, United States CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our ...

Park 6 Logistics

Customer Support Assistant

Charlotte, NC · On-site

$34K - $38K/yr

Customer Support Assistant At Park 6 Logistic, we are committed to delivering dependable logistics solutions through teamwork, efficiency, and operational excellence. We believe our success starts ...

BeloForm Craft

Customer Support Assistant

Charlotte, NC · On-site

$38K - $44K/yr

We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and ...

AGDATA LP

Customer Support Analyst

Charlotte, NC · On-site

The Customer Support Analyst will play a critical role in supporting and managing clients. You should be local to our Charlotte office so that you can be trained on-site. Once your training is ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

DebtBook

Customer Support Associate

Charlotte, NC · On-site

$17 - $23.50/hr

Customer Support Associate Charlotte, NC Customer Support Associate Hours: 10am - 7pm Who We Are: DebtBook is the financial platform powering treasury and capital markets across the public sector.

DebtBook

Customer Support Associate

Charlotte, NC · On-site

$17 - $23.50/hr

As a Customer Support Associate, you will: * Respond to client inquiries via live chat and email * Troubleshoot and provide resolution to customer challenges * Become a DebtBook product expert

DebtBook

Customer Support Associate

Charlotte, NC

$17 - $23.50/hr

As a Customer Support Associate, you will: * Respond to client inquiries via live chat and email * Troubleshoot and provide resolution to customer challenges * Become a DebtBook product expert

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All JobsCustomer Support JobsCustomer Support Jobs in Fort Mill, SC

Customer Support information

See Fort Mill, SC salary details

$10

$16

$24

How much do customer support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer support in Fort Mill, SC is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.37 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Fort Mill, SC?

The most popular types of Customer Support jobs in Fort Mill, SC are:

What job categories do people searching Customer Support jobs in Fort Mill, SC look for?

The top searched job categories for Customer Support jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Customer Support jobs?

Cities near Fort Mill, SC with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $35,085 per year, or $16.9 per hour.

Customer Support Specialist

Element Designs

Fort Mill, SC

$21 - $25/hr

Full-time

Posted 10 days ago

Job description

Customer Support for Inside Sales:

Are you passionate about delivering outstanding customer service and helping clients find the right solutions? We’re looking for an energetic and detail-oriented Customer Support Team Member to join our team. In this role, you’ll work directly with customers to provide quotes, guide product selections, process orders, and ensure a seamless experience from inquiry to delivery. If you thrive in a fast-paced, collaborative environment and have a knack for clear communication, we’d love to hear from you!
Key Responsibilities
  • Lead Qualification amp; Sales: Respond to inbound sales inquiries, and work to convert them into customers. Provide quotes for custom aluminum doors and related products.
  • Product Knowledge: Develop an in-depth understanding of the company’s products, features, and specifications to effectively guide customers in their purchasing decisions.
  • Order Processing: Assist customers with order placement, including providing product recommendations, processing order details, and ensuring timely and accurate delivery.
  • Sales Follow-Up: Follow up on leads, proposals, and quotes to close sales and drive revenue.
  • Customer Needs Assessment: Identify customer needs and work to provide solutions that meet their requirements. Promote upselling or cross-selling opportunities for additional products or upgrades.

Customer Support:
  • Customer Inquiries amp; Support: Handle customer inquiries about products, orders, shipments, pricing, and technical specifications, providing clear, helpful, and timely responses.
  • Problem Resolution: Address customer concerns, complaints, and issues promptly, ensuring a positive resolution and maintaining customer satisfaction. Escalate complex issues to Sales Manager and Inside Sales/Customer Support Supervisor, when necessary.
  • Order Tracking: Monitor the status of orders, shipments, and delivery timelines, providing updates to customers and ensuring satisfaction.
  • Documentation amp; Record Keeping: Accurately document customer interactions, orders, and sales activity in the company’s CRM and ERP systems. Ensure all customer details are updated and correct.

Collaboration and Communication:
  • Internal Coordination: Collaborate closely with production, logistics, and management teams to ensure customer requirements are met, and delivery schedules are managed.
  • Sales Reporting: Track and report on sales activities, customer feedback, and order fulfillment status to management. Provide insights on customer demands.
  • Customer Feedback Loop: Relay customer feedback to product development and sales teams to help improve products, services, and customer satisfaction.

Required Qualifications:
  • Proven experience in inside sales, customer support, or a similar role (ideally in manufacturing or construction sectors).
  • Strong communication skills, both written and verbal, with the ability to engage with customers professionally and effectively.
  • Basic understanding of cabinet or closet industry and/or building materials is preferred, though training can be provided.
  • Excellent organizational skills and the ability to manage multiple tasks and priorities efficiently.
  • Familiarity with CRM software and Microsoft Office Suite (Excel, Word, Outlook).
  • Strong problem-solving skills and ability to handle customer complaints with professionalism.
  • Ability to work independently and as part of a collaborative team.

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