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Customer Support Jobs in Fort Mill, SC (NOW HIRING)

SPECTRUM

Customer Support Representative

Charlotte, NC · On-site

$20/hr

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...

RemX

Be Seen First

Customer Support Representative

Huntersville, NC · On-site

$20 - $23/hr

RemX is seeking Customer Support Representatives in‐office role based in Huntersville, NC. Heavy call work, data entry and administrative tasks experience will be required for this role. * Pay ...

Ametek

Customer Support Manager, Petro

Fort Mill, SC · On-site

Join our team as a Customer Support Manager and lead a dynamic group of customer service professionals! You'll play a crucial role in ensuring our customers receive top-notch service every time. As a ...

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All JobsCustomer Support JobsCustomer Support Jobs in Fort Mill, SC

Customer Support information

See Fort Mill, SC salary details

$10

$16

$24

How much do customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer support in Fort Mill, SC is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.37 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Fort Mill, SC?

The most popular types of Customer Support jobs in Fort Mill, SC are:

What job categories do people searching Customer Support jobs in Fort Mill, SC look for?

The top searched job categories for Customer Support jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Customer Support jobs?

Cities near Fort Mill, SC with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $35,085 per year, or $16.9 per hour.

Customer Support Administrator

ELGi North America

Charlotte, NC • On-site

$16.75 - $22.25/hr

Full-time

Re-posted 23 days ago

Job description

About Us
Established in 1960, ELGi is a global compressed air solutions provider with over two million customers across 100 countries. With over 400 products and accessories, ELGi aims to provide the lowest ownership cost experience supported by responsive service. Our brand goal of being "Always Better" for our customers, employees, investors, suppliers, distributors, and societies serves as the backbone for our aspiration to be the preferred compressed air partner. Established in 2012, ELGi Compressors USA provides compressed air solutions to a variety of markets and applications throughout North America. We believe the USA will be a critical driver in our growth ambitions and are aggressively investing in establishing our market capabilities, expanding distribution, and building customer trust. As we approach our business goals, we aim to become the employer of choice.
About the Opportunity
The Customer Support Administrator is a multifaceted role responsible for providing comprehensive support to regional sales managers, distributors, and the customer support team. This position involves handling customer/distributor requests, coordinating order fulfillment with operations, providing quotations, information on stock availability, delivery dates, and prices, as well as efficiently handling order management.
As a Customer Support Administrator, you will:
  • Respond to inbound phone calls and e-mails from distributors and the general public.
  • Provide customer support to ELGi network of distributors and regional Sales Managers, including, but not limited to, providing quotations, information on product specifications/availability (based on service level agreement with operations), and providing order acknowledgement.
  • Generate invoices for parts, equipment and accessories, ensuring appropriate pricing, discounts, and/or freight charges are applied. Review incoming purchase orders for accuracy and completeness before processing.
  • Track fulfillment of sales orders, including monitoring, reporting, and communication around on-time delivery status.
  • Coordinate the processing and invoicing for distributor consignment inventory, involving the appropriate internal contact(s) as needed.
  • Coordinate with logistics function to ensure on-time shipment.
  • Coordinate with AR on credit card payments and credit holds.
  • Provide estimates for customer freight in distributor/customer quotes.
  • Process Credits and RMAs.
  • Proactively identify opportunities for process improvements to enhance the efficiency of order management.

The Customer Support Administrator opportunity may be a match for you if you have the following qualifications:
  • High School Diploma or equivalent.
  • 2+ years of experience providing customer and/or sales support in a manufacturing or distribution environment.
  • Proficiency with Microsoft Office Suite, Windows Operating System, CRM (Salesforce) and ERP system(s).
  • Exceptional customer service skills.
  • Effective written and oral communication skills.
  • Strong time management, organization, and prioritization skills.
  • Good mathematical and analytical abilities.
  • Keen attention to detail.
  • Customer-focused and team-oriented.
  • Associate's or Bachelor's Degree in a relevant field preferred
  • Production and/or fulfillment experience in a manufacturing or distribution environment preferred
  • Industrial or technical product experience preferred

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