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Insight

Clinical Support Liaison

Chicago, IL · On-site

$67K - $90K/yr

Clinical Support Liaison for the IM2 program. The following statements are intended to describe the ... customer focus. * Participates in implementing goals and objectives and policy and procedures of ...

Insight

Clinical Support Liaison

Chicago, IL

$67K - $90K/yr

Clinical Support Liaison for the IM2 program. The following statements are intended to describe the ... customer focus. * Participates in implementing goals and objectives and policy and procedures of ...

Insight

Clinical Support Liaison

Chicago, IL

$67K - $90K/yr

The Clinical Support Liaison will oversee the management of specialties across multiple providers ... Use tracking systems (CRM or spreadsheets) to monitor requests. * Obtain access to EMR, if access ...

Insight

Clinical Support Liaison

Flint, MI · On-site

$63K - $85K/yr

The Clinical Support Liaison will oversee the management of specialties across multiple providers ... Use tracking systems (CRM or spreadsheets) to monitor requests. * Obtain access to EMR, if access ...

Insight

Clinical Support Liaison

Flint, MI

$63K - $85K/yr

The Clinical Support Liaison will oversee the management of specialties across multiple providers ... Use tracking systems (CRM or spreadsheets) to monitor requests. * Obtain access to EMR, if access ...

Insight

Clinical Support Liaison

Chicago, IL · On-site

$67K - $90K/yr

The Clinical Support Liaison will oversee the management of specialties across multiple providers ... Use tracking systems (CRM or spreadsheets) to monitor requests. * Obtain access to EMR, if access ...

US Endoscopy

Perioperative Liaison

Madison, WI · On-site

At STERIS and within its customers, the primary responsibility of the Perioperative Support Liaison is to provide integrated clinical and technical on-site Customer support, consultation, and ...

US Endoscopy

Perioperative Liaison

Minneapolis, MN · On-site

At STERIS and within its customers, the primary responsibility of the Perioperative Support Liaison is to provide integrated clinical and technical on-site Customer support, consultation, and ...

Sagility LLC

IT Business Support Liaison

Concord, NC · On-site

The Business Support Liaison (BSL) will provide ratio-specific support through the duration of the ... High degree of customer service skills. * High degree of communication and project management ...

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How much do customer support liaison jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer support liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is a customer support liaison?

Customer Support Liaisons act as the primary point of contact between a company and its customers, helping to resolve issues, answer questions, and ensure customer satisfaction. They communicate with clients through various channels such as phone, email, or chat, and work closely with other departments to address customer concerns efficiently. Their role is essential for maintaining positive relationships and improving the overall customer experience.

How does a customer support liaison typically collaborate with other departments to resolve customer issues?

A Customer Support Liaison frequently works cross-functionally, coordinating with departments such as technical support, product management, and sales to address and resolve customer concerns efficiently. This role often involves acting as a communication bridge, relaying customer feedback or technical issues to the appropriate teams and following up to ensure timely resolution. Successful liaisons are proactive in building relationships across the organization, which helps speed up problem-solving and improves the overall customer experience. Collaboration is usually facilitated through regular meetings, shared ticketing systems, and direct communication channels.

What are the key skills and qualifications needed to thrive as a customer support liaison?

To thrive as a Customer Support Liaison, you need strong problem-solving abilities, product knowledge, and typically at least a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, help desk software, and communication tools is essential. Exceptional interpersonal skills, patience, and active listening make someone stand out in this position. These skills ensure efficient resolution of customer issues, enhance satisfaction, and build lasting customer relationships.
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What job categories do people searching Customer Support Liaison jobs look for? The top searched job categories for Customer Support Liaison jobs are:
Infographic showing various Customer Support Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,319 per year, or $25.6 per hour.

Clinical Support Liaison

Insight

Chicago, IL • On-site

$67K - $90K/yr

Full-time

Re-posted 22 days ago

Job description

Insight Hospital and Medical Center
Chicago, Illinois
JOB DECRIPTION - Clinical Support Liaison-Pharmacy Department
POSITION TITLE:
Clinical Support Liaison for the IM2 program.
The following statements are intended to describe the general nature and level of work. They are not a complete list of all responsibilities or duties required of individuals assigned to this position nor does it specify all required skills. As tasks and responsibilities will change according to the needs and direction of the program
POSITION SUMMARY:
Clinical Support Liaisons are those who, under the supervision of a licensed pharmacist, assist in the various activities of the IM2 program. It is recommended for candidates to get licensed as a pharmacy technician within 1 month of hire. Once a licensed Pharmacy Technician
Pharmacy department not requiring the professional judgment of the pharmacist. Such duties include, but need not be limited to:
Marketing of IM2 program to Providers Clinic
Going to provider offices to spread awareness about the program. Included but not limited to: presentations about the IM2 program. Sharing the importance of why patients should join the program. Giving information about the Clinical Drug Therapy Management (CDTM) agreement to providers. Collecting all desired disease state settings and medications needed. (orals, infusions, etc) Sharing the collaborative practice model to Provider offices and clinics. How the pharmacist will be working together under the provider. Answering any questions about the program and sharing testimonials from patients in the program.
Working with the Marketing Team at Insight to get the following accomplished: Brochures, Posters, Website enhancement, flyers, interviews, and videos on the full scope of the IM2 program through Insight
Assisting in calling patients to be enrolled in the telehealth program, being forerunners of the logistics of the telehealth program with the pharmacy department, and making daily updates to the pharmacy performance trackers for the program.
All projects given by leadership as program expands
When a candidate is a licensed Pharmacy Technician, they may be trained in operations within the pharmacy as well. Technicians must function in strict accordance with standard, written procedures and guidelines, with deviations approved by the supervising pharmacist. Organizational relationships include being directly responsible to the Pharmacist, Pharmacy Manager and Director of Pharmacy
Age Population served:
The pharmacy service population varies from birth to elder adults. Included in this job description are additional standards that will specify responsibilities for the age population served.
Position Responsibilities.
  • Assists the pharmacist in the preparation of patient, physician and nursing education.
  • Assists the pharmacist in the retrieval of accurate, concise, applicable and timely drug information.
  • Obtains clinical pharmacokinetic data to assist the pharmacist in designing effective, safe, and economical therapeutic medication regimens, including the calculation of creatinine clearance in appropriate patients.
  • Assist with publishing and distributing newsletters and notices.
  • Effectively supports management.
  • Completes work activities through effective management of time, tasks and available resources.
  • Manages own conduct, performance and attitude, including time, space and paper; ethics; attendance and punctuality; and customer focus.
  • Participates in implementing goals and objectives and policy and procedures of the department and facility.
  • Performs other duties as assigned or scheduled

CONTACTS:
Frequently comes in contact with health care professionals, nurses, pharmacists, staff, patients and visitors under a wide variety of circumstances.
PHYSICAL DEMANDS:
  • Prolonged, extensive or considerable stationary work or work that requires movement throughout the facility.
  • May lift/push or transport medication carts or IV fluid carts.
  • Occasional lifting of boxes up to 25 pounds.
  • Minimal stretching for boxes and materials and supplies.
  • May read for long periods of time.
  • May use the telephone or other communication devices to interact with other healthcare personnel.
  • Employees will use computers, modems, Telxon, calculators, adding machines and pharmaceutical scales.
  • An alert mind is needed in an environment where the demands of accuracy and promptness allow little room for human error (i.e., rested, alcohol and medication free).
  • Must be able to travel throughout the hospital and work at computer terminals.
  • Must provide evidence of good health according to hospital policy.

EDUCATION/EXPERIENCE:
  • The following are requirements for the scheduler position:
  • At minimum, a High School or GED Graduate.
  • Pharmacy Technician license mandatory within 1 month of hire date
  • Pharmacy technician program Certification required in line with state law mandates. Must get certified within the timeframe of the state candidate is working in
  • Effective oral and written communication skills.
  • An aptitude for working with other health care professionals.

WORKING CONDITIONS:
  • May be exposed to risk of bloodborne disease, patients and chemotherapy on occasion.
  • May be exposed to very sick patients, mentally ill patients and death.
  • Subject to varying and unpredictable circumstances, including emergency or disaster situations.
  • Occasionally subjected to irregular hours and occasional work pressure due to multiple calls, tasks and inquiries.

Insight is an equal opportunity employer and values workplace diversity!

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