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Customer Support Liaison Jobs (NOW HIRING)

Harris

$60K - $70K/yr

You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing ...

Harris

Support Analyst

Indiana, PA

$60K - $70K/yr

You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing ...

Harris

Support Analyst

Ohio, IL

$60K - $70K/yr

You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing ...

KMS Solutions, LLC

$95K - $130K/yr

Logistics Engineering Support Liaison - TSUB PMS 396 Company Overview: KMS Solutions, LLC is a ... High comfort level working with and around all military/organizational levels, clients, customers ...

Humetis Group

Site Support Liasion (763821)

Marlborough, MA · On-site

$16.50 - $22/hr

Site Support Liaison Duration: 7+ Months Location: Marlborough, MA 01752 We are seeking a professional and customer-focused Site Support Liaison to provide front-desk reception and facilities ...

Cox Machine Inc

Customer Support Specialist

Wichita, KS

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates ... Internal liaison to effectively communicate customer status, requirements, and issues as needed

Cox Machine, Inc.

Customer Support Specialist

Wichita, KS · On-site

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates ... Internal liaison to effectively communicate customer status, requirements, and issues as needed

kgs

Field Liaison Officer

San Antonio, TX

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an experienced Field Support Liaison to support our customer's Identity, Credential, and Access Management (ICAM) program.

Koniag, Inc.

Field Liaison Officer

Montgomery, AL · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an experienced Field Support Liaison to support our customer's Identity, Credential, and Access Management (ICAM) program.

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How much do customer support liaison jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for customer support liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What are Customer Support Liaisons?

Customer Support Liaisons act as the primary point of contact between a company and its customers, helping to resolve issues, answer questions, and ensure customer satisfaction. They communicate with clients through various channels such as phone, email, or chat, and work closely with other departments to address customer concerns efficiently. Their role is essential for maintaining positive relationships and improving the overall customer experience.

How does a Customer Support Liaison typically collaborate with other departments to resolve customer issues?

A Customer Support Liaison frequently works cross-functionally, coordinating with departments such as technical support, product management, and sales to address and resolve customer concerns efficiently. This role often involves acting as a communication bridge, relaying customer feedback or technical issues to the appropriate teams and following up to ensure timely resolution. Successful liaisons are proactive in building relationships across the organization, which helps speed up problem-solving and improves the overall customer experience. Collaboration is usually facilitated through regular meetings, shared ticketing systems, and direct communication channels.

What are the key skills and qualifications needed to thrive as a Customer Support Liaison, and why are they important?

To thrive as a Customer Support Liaison, you need strong problem-solving abilities, product knowledge, and typically at least a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, help desk software, and communication tools is essential. Exceptional interpersonal skills, patience, and active listening make someone stand out in this position. These skills ensure efficient resolution of customer issues, enhance satisfaction, and build lasting customer relationships.
More about Customer Support Liaison jobs
What job categories do people searching Customer Support Liaison jobs look for? The top searched job categories for Customer Support Liaison jobs are:
Family Support Liaison - Emergency Dept

Family Support Liaison - Emergency Dept

Children's Wisconsin

Milwaukee, WI • On-site

Part-time

Posted 12 days ago

Children's Wisconsin rating

7.6

Company rating: 7.6 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

252nd of 1,020 rated hospitals

Job description

At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/
Schedule Details: 2nd shift, full-time and part-time available, weekend and holiday rotation
Serves as an enterprise wide experience liaison, promoting a culture of exceptional experience for children and families. Under the direction of the Patient Care supervisor, maintains a supportive, informative, and comfortable environment for patients and their families. Provides information and resources within the emergency department and trauma center (EDTC) to support the needs of each patient and family, contributing to their wait experience. Will provide comfort care items and distractions to the patient and family. Supports the overall cleanliness of waiting room areas.
Requirements
  • High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
  • 1+ years customer service experience including conflict management situations Required
  • Experience within an Emergency Department Preferred
  • Demonstrated experience with de-escalation Preferred
  • Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
  • Excellent customer service, communication, interpersonal, and prioritization skills are essential. Ability to work independently or as a team.
  • Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
  • Effective interpersonal communication skills necessary to interact courteously and tactfully with patients, parents/families and members of health care team
  • Ability to maintain positive communication skills during highly stressful situations in response to the needs of the patient and family and escalates issue when appropriate
  • Demonstrates ability to value differences
  • Knowledge of computer systems

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
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