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Customer Support Liaison Jobs (NOW HIRING)

Insight

Clinical Support Liaison

Flint, MI · On-site

$63K - $85K/yr

The Clinical Support Liaison will oversee the management of specialties across multiple providers ... Use tracking systems (CRM or spreadsheets) to monitor requests. * Obtain access to EMR, if access ...

Insight

Clinical Support Liaison

Flint, MI · On-site

$63K - $85K/yr

The Clinical Support Liaison will oversee the management of specialties across multiple providers ... Use tracking systems (CRM or spreadsheets) to monitor requests. * Obtain access to EMR, if access ...

Harris

$60K - $70K/yr

You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing ...

Harris

Support Analyst

Indiana, PA · On-site

$60K - $70K/yr

You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing ...

Harris

Support Analyst

Michigan, ND · On-site

$60K - $70K/yr

You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing ...

Harris

Support Analyst

Ohio, IL · On-site

$60K - $70K/yr

You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing ...

Humetis Group

Site Support Liasion (763821)

Marlborough, MA · On-site

$16.50 - $22/hr

Site Support Liaison Duration: 7+ Months Location: Marlborough, MA 01752 We are seeking a professional and customer-focused Site Support Liaison to provide front-desk reception and facilities ...

Aston Carter

Customer Support

Sun Prairie, WI · On-site

$22 - $24/hr

This role serves as a key liaison between customers, engineering, sales, and other internal ... Support technical inquiries related to construction parts, blueprints, and bills of materials (BOMs ...

Aston Carter

Customer Support

Sun Prairie, WI · On-site

$22 - $24/hr

This role serves as a key liaison between customers, engineering, sales, and other internal ... Support technical inquiries related to construction parts, blueprints, and bills of materials (BOMs ...

Cox Machine Inc

Customer Support Specialist

Wichita, KS · On-site

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates ... Internal liaison to effectively communicate customer status, requirements, and issues as needed

Cox Machine, Inc.

Customer Support Specialist

Wichita, KS · On-site

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates ... Internal liaison to effectively communicate customer status, requirements, and issues as needed

GlobalXperts

Applications Developer

Phoenix, AZ · On-site

On occasion provide direct customer support liaison and provide technical assistance to users of the software. * Other duties as assigned. Additional Information All your information will be kept ...

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Customer Support Liaison information

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How much do customer support liaison jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer support liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is a customer support liaison?

Customer Support Liaisons act as the primary point of contact between a company and its customers, helping to resolve issues, answer questions, and ensure customer satisfaction. They communicate with clients through various channels such as phone, email, or chat, and work closely with other departments to address customer concerns efficiently. Their role is essential for maintaining positive relationships and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support liaison?

To thrive as a Customer Support Liaison, you need strong problem-solving abilities, product knowledge, and typically at least a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, help desk software, and communication tools is essential. Exceptional interpersonal skills, patience, and active listening make someone stand out in this position. These skills ensure efficient resolution of customer issues, enhance satisfaction, and build lasting customer relationships.

How does a customer support liaison typically collaborate with other departments to resolve customer issues?

A Customer Support Liaison frequently works cross-functionally, coordinating with departments such as technical support, product management, and sales to address and resolve customer concerns efficiently. This role often involves acting as a communication bridge, relaying customer feedback or technical issues to the appropriate teams and following up to ensure timely resolution. Successful liaisons are proactive in building relationships across the organization, which helps speed up problem-solving and improves the overall customer experience. Collaboration is usually facilitated through regular meetings, shared ticketing systems, and direct communication channels.
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The top searched job categories for Customer Support Liaison jobs are:

Infographic showing various Customer Support Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,319 per year, or $25.6 per hour.

Clinical Support Liaison

Insight

Flint, MI • On-site

$63K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Insight Enterprises rating

8.3

Company rating: 8.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

45th of 226 rated it services

Job description

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties "under one roof" Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!
Position Summary:
The Clinical Support Liaison will oversee the management of specialties across multiple providers' practices and
locations. This position ensures seamless coordination among providers, patients, clinical staff,
insurance companies, and specialty pharmacies. The role involves comprehensive case
management, real-time data tracking, and operational efficiency to support treatments for cases.
Benefits for our Full Time Team Members:
  • Comprehensive health, dental, and vision insurance coverage
  • Paid time off, including vacation, holidays, and sick leave
  • 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
  • Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
  • Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.

Key Responsibilities:
1. CDTM Management
  • Reach out to providers or their offices via phone, secure email, or fax to request signed documentation.
  • Schedule reminders to follow up if documentation has not been received in a timely manner. Use tracking systems (CRM or spreadsheets) to monitor requests.
  • Obtain access to EMR, if access is not possible obtain pertinent information associated with patient needed for pharmacist visit such as recent progress notes, lab work, prescriptions, and any other necessary documentation.
  • Organize digitally in specified folders and tracker systems categorized by specialty and provider.

2. Telehealth Management
  • Schedule and coordinate telehealth appointments for new and existing patients.
  • Provide technical assistance and communicate with patients regarding telehealth requirements and processes.

3. Prior Authorizations (PA)
  • Handle PA submissions through respective platforms CoverMyMeds, PromptPA, Availity, Champs, and/or paper fax.
  • Verify insurance details, review formulary guidelines, and prepare chart audits with supporting documentation.
  • Manage renewal processes, appeals, and formulary adjustments as required.

4. Patient Access to Medications
  • Notify patients and clinical staff upon PA approval.
  • Coordinate medication delivery through IM2 or external specialty pharmacies. Routing to the appropriate medical staff member as needed.
  • Assist patients with copay payments and support enrollment in manufacturer assistance programs or free drug initiatives.

5. Specialty Pharmacy Coordination
  • Prepare and manage meeting materials for specialty pharmacy discussions with Pharmacy tech in Chicago hospital.
  • Ensure efficient case resolution and inclusion of additional patient cases as needed.

6. Patient Communication
  • Provide status updates, PA progress, and formulary changes through phone calls, texts, and messaging platforms like Klara.
  • Escalate unresolved communication issues to clinical staff for follow-up.

7. Communication Management
  • Maintain critical communication threads with daily interactions, including providers and teams at various providers' practices.
  • Facilitate seamless communication across locations and teams to address patient needs.

8. Tracker Management
  • Maintain real-time updates on all trackers for specialties across providers' practices.
  • Manage patients through the trackers.
  • Ensure trackers are accurate and actively used for daily operations.

9. Clinical and Tracker Audits
  • Conduct regular audits of clinical schedules and trackers to ensure compliance with PA renewals, refills, and patient follow-ups.
  • Address discrepancies and ensure accurate tracking of patient cases and shipments.

10. Miscellaneous Duties
  • Manage FedEx shipment tracking for patient medications.
  • Oversee a to-do list for providers, prioritizing activities across providers' practices.

Qualifications:
  • Ability to demonstrate authorization to work in the U.S. for any employer.
  • Bachelor's degree in Business Administration, Healthcare Administration, Management, or related field is required
  • Proven experience in case management or a related healthcare role.
  • Expertise in insurance verification, prior authorizations, and patient assistance programs.
  • Proficiency in tracking tools, data management, and real-time updates.
  • Strong organizational and communication skills to manage multiple stakeholders.
  • Ability to work independently in a fast-paced, dynamic environment.

Preferred Skills:
  • Familiarity with specialty pharmacy operations and manufacturer assistance programs.
  • Knowledge of telehealth platforms and virtual care processes.
  • Experience working with clinical staff and providers across multiple locations.

This comprehensive role requires a proactive, detail-oriented individual passionate about
enhancing patient access to biologics while ensuring seamless coordination among healthcare
stakeholders.
Insight is an equal opportunity employer and values workplace diversity!

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