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Customer Support Liaison Jobs (NOW HIRING)

Astor Services

Customer Support Liaison

Rhinebeck, NY · On-site

$18.50/hr

The CSR will also assist in supporting on-site programs including MHOTRS, Central Administration and the Astor Learning Center (ALC). Job Responsibilities: Conduct administrative support for MHOTRS ...

Astor Services

Customer Support Liaison

Rhinebeck, NY · On-site

$18.50/hr

The CSR will also assist in supporting on-site programs including MHOTRS, Central Administration and the Astor Learning Center (ALC). Job Responsibilities: • Conduct administrative support for ...

S&P Global

Dealer Support Liaison

New York, NY · On-site

$53K - $65K/yr

The Dealer Support Liaison provides technical and operational support for automotiveMastermind ... Improve internal efficiency and customer satisfaction by proactively identifying opportunities to ...

Cherry Bekaert

Client Support Liaison

Reading, PA · On-site

$26.23 - $38.70/hr

As a Senior Client Support Liaison, you will: * Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology ...

Cherry Bekaert

Client Support Liaison

Spring House, PA

$26.23 - $38.70/hr

As a Senior Client Support Liaison, you will: * Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology ...

Cherry Bekaert

Client Support Liaison

Denver, CO

$26.23 - $38.70/hr

As a Senior Client Support Liaison, you will: * Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology ...

Cherry Bekaert

Client Support Liaison

Raleigh, NC

$26.23 - $38.70/hr

As a Senior Client Support Liaison, you will: * Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology ...

Cherry Bekaert

Client Support Liaison

Raleigh, NC · On-site

$26.23 - $38.70/hr

As a Senior Client Support Liaison, you will: * Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology ...

Covista

Student Support Liaison

Irving, TX

$23 - $25/hr

The Student Support Liaison serves as a key point of contact for students and is accountable for ... Bachelor's Degree Required * 1+ year of experience in higher education, customer service, or ...

Covista

Student Support Liaison

Irving, TX · On-site

$23 - $25/hr

The Student Support Liaison serves as a key point of contact for students and is accountable for ... Bachelor's Degree Required * 1+ year of experience in higher education, customer service, or ...

Covista

Student Support Liaison

Saint Louis, MO · On-site

$23 - $25/hr

The Student Support Liaison serves as a key point of contact for students and is accountable for ... Bachelor's degree Required. * 1+ year of experience in higher education, customer service, or ...

Insight

Clinical Support Liaison

Chicago, IL · On-site

$67K - $90K/yr

Clinical Support Liaison for the IM2 program. The following statements are intended to describe the ... customer focus. * Participates in implementing goals and objectives and policy and procedures of ...

Insight

Clinical Support Liaison

Chicago, IL · On-site

$67K - $90K/yr

Clinical Support Liaison for the IM2 program. The following statements are intended to describe the ... customer focus. * Participates in implementing goals and objectives and policy and procedures of ...

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Customer Support Liaison information

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How much do customer support liaison jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer support liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What are Customer Support Liaisons?

Customer Support Liaisons act as the primary point of contact between a company and its customers, helping to resolve issues, answer questions, and ensure customer satisfaction. They communicate with clients through various channels such as phone, email, or chat, and work closely with other departments to address customer concerns efficiently. Their role is essential for maintaining positive relationships and improving the overall customer experience.

How does a Customer Support Liaison typically collaborate with other departments to resolve customer issues?

A Customer Support Liaison frequently works cross-functionally, coordinating with departments such as technical support, product management, and sales to address and resolve customer concerns efficiently. This role often involves acting as a communication bridge, relaying customer feedback or technical issues to the appropriate teams and following up to ensure timely resolution. Successful liaisons are proactive in building relationships across the organization, which helps speed up problem-solving and improves the overall customer experience. Collaboration is usually facilitated through regular meetings, shared ticketing systems, and direct communication channels.

What are the key skills and qualifications needed to thrive as a Customer Support Liaison, and why are they important?

To thrive as a Customer Support Liaison, you need strong problem-solving abilities, product knowledge, and typically at least a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, help desk software, and communication tools is essential. Exceptional interpersonal skills, patience, and active listening make someone stand out in this position. These skills ensure efficient resolution of customer issues, enhance satisfaction, and build lasting customer relationships.
More about Customer Support Liaison jobs
What job categories do people searching Customer Support Liaison jobs look for? The top searched job categories for Customer Support Liaison jobs are:

Customer Support Liaison

Overhaul Group Inc

Ann Arbor, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Job description

Who We Are

Overhaul is a rapidly growing software company specializing in in-transit supply chain visibility and risk management solutions for global enterprise organizations. Our cutting-edge technology empowers organizations to gain real-time insights into their supply chain operations, mitigate risks, and optimize their logistics processes.


Job Summary

Help support the Overhaul Help Desk, being a direct liaison with customers. In addition to supporting operational activities and new business activity. In this role, you will be responsible for answering help desk inquiries from customers, creating customer activity reporting, supporting new customer launches, and day to day operations activities as required.


Primary Responsibilities:

  • Answer Help Desk phone calls and emails primarily from OEM customers and their dealerships
  • Become a subject matter expert on the Overhaul platform, primarily focused on Finished Vehicle
  • Provide/support on-line or F2F training for new customer or capability launches
  • Identify system issues or capability enhancements
  • Create/administer customer KPIs
  • Support ad hoc operational needs (ETA analysis, locations, etc…)
  • Support new business development pursuits (Proof of Values, Customer Meetings, Conferences)
  • Provide a high level of transparency and communication across the organization
  • Support Customer Facing Lead to drive production adoption and value creation within responsible accounts


Qualifications

  • A vital part of the role’s competence is communication
  • Outstanding written and verbal ability
  • Bachelor's degree in Supply Chain, Business Administration or other related preferred
  • Proficient in Microsoft Office


Personal attributes
  • Excellent communication skills
  • Self-motivated and requires little oversight/direction
  • Analytical skills and hands-on with data
  • Works collaboratively

Perks and Benefits

  • Top employee health and well-being benefits
  • 401(k) Matching
  • Caregiver/adoption/family leave
  • Employee Assistance Program
  • Self paced Development & Training program
  • Rotating company ‘Perks at Work’ program
  • Flexible PTO policy
  • Business casual dress


Our culture

We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.


Diversity and Inclusivity Statement

Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.” All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply!