... ability, and executive account strategy. * Build and continuously improve lightweight but rigorous processes for account assignment, support handoffs, field visit follow-up, and customer ...
... ability, and executive account strategy. * Build and continuously improve lightweight but rigorous processes for account assignment, support handoffs, field visit follow-up, and customer ...
As an Account Executive supporting Clover from Fiserv, you will join a sales team focused on ... CRM tools, forecasting activity, and structured follow-up. * Partner with internal teams to support ...
As an Account Executive supporting Clover from Fiserv, you will join a sales team focused on ... CRM tools, forecasting activity, and structured follow-up. * Partner with internal teams to support ...
This position will require you to develop a deep understanding of the specific challenges customers ... and support. * Take ownership of your business by documenting the buying criteria, process, and ...
This position will require you to develop a deep understanding of the specific challenges customers ... and support. * Take ownership of your business by documenting the buying criteria, process, and ...
Head of Finance
Montreal, QC · Hybrid
Our approach is unique, and it's validated by our customers who tell us to keep forging ahead ... Applies this knowledge to support executive decisions, M&A evaluation, financing strategy, and ...
Head of Finance
Montreal, QC · Hybrid
Our approach is unique, and it's validated by our customers who tell us to keep forging ahead ... Applies this knowledge to support executive decisions, M&A evaluation, financing strategy, and ...
Partner with Account Executives and Customer Success leadership to identify expansion opportunities ... Maintain a high-touch engagement model supporting a limited portfolio of high-value customers ...
Partner with Account Executives and Customer Success leadership to identify expansion opportunities ... Maintain a high-touch engagement model supporting a limited portfolio of high-value customers ...
You will drive customer value, strengthen executive partnerships, lead service improvement ... Produce concise executive reports, dashboards, recommendations, and decision materials. * Support ...
You will drive customer value, strengthen executive partnerships, lead service improvement ... Produce concise executive reports, dashboards, recommendations, and decision materials. * Support ...
Account Executive- Quebec
Quebec, QC · On-site
Mohawk is looking for an Account Executive who can do more with Mohawk. The ideal candidate will be ... potential customer's facilities providing them with information and support; making sales ...
Account Executive- Quebec
Quebec, QC · On-site
Mohawk is looking for an Account Executive who can do more with Mohawk. The ideal candidate will be ... potential customer's facilities providing them with information and support; making sales ...
Utilizes Harris CRM to record activities, notes and data for pipeline management and decision ... support it with real-world examples, and quickly contribute in this role with minimal onboarding.
Utilizes Harris CRM to record activities, notes and data for pipeline management and decision ... support it with real-world examples, and quickly contribute in this role with minimal onboarding.
SALES EXECUTIVE
Dorval, QC · On-site
CA$50K/yr
Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through ... We provide: * Training and career support: structured programs to help you grow professionally.
Quick apply
SALES EXECUTIVE
Dorval, QC · On-site
CA$50K/yr
Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through ... We provide: * Training and career support: structured programs to help you grow professionally.
Our customers love our technology, but it's our caring employees that make Splunk stand out as an ... You will consistently deliver license, support, and service revenue targets - dedication to the ...
Our customers love our technology, but it's our caring employees that make Splunk stand out as an ... You will consistently deliver license, support, and service revenue targets - dedication to the ...
Business Development Support; * Develop and maintain business contacts with prospects and clients ... Strong interpersonal and teamwork skills; * Demonstrated outstanding customer service;
Business Development Support; * Develop and maintain business contacts with prospects and clients ... Strong interpersonal and teamwork skills; * Demonstrated outstanding customer service;
Business Development Support; * Develop and maintain business contacts with prospects and clients ... Strong interpersonal and teamwork skills; * Demonstrated outstanding customer service;
Business Development Support; * Develop and maintain business contacts with prospects and clients ... Strong interpersonal and teamwork skills; * Demonstrated outstanding customer service;
Not support it. Run it. You're a CEO without the title - yet. We hand you a venture, the AI ... You own the customers. You own the revenue. You own the P&L. This isn't a fellowship or a residency.
Not support it. Run it. You're a CEO without the title - yet. We hand you a venture, the AI ... You own the customers. You own the revenue. You own the P&L. This isn't a fellowship or a residency.
CA$55K - CA$57K/yr
Whether you're developing business strategies, supporting employees, serving customers, managing ... WM is looking for an Account Executive I to manage and grow an established portfolio of current ...
CA$55K - CA$57K/yr
Whether you're developing business strategies, supporting employees, serving customers, managing ... WM is looking for an Account Executive I to manage and grow an established portfolio of current ...
CA$55K - CA$57K/yr
Whether you're developing business strategies, supporting employees, serving customers, managing ... WM is looking for an Account Executive I to manage and grow an established portfolio of current ...
CA$55K - CA$57K/yr
Whether you're developing business strategies, supporting employees, serving customers, managing ... WM is looking for an Account Executive I to manage and grow an established portfolio of current ...
CA$55K - CA$57K/yr
Whether you're developing business strategies, supporting employees, serving customers, managing ... WM is looking for an Account Executive I to manage and grow an established portfolio of current ...
CA$55K - CA$57K/yr
Whether you're developing business strategies, supporting employees, serving customers, managing ... WM is looking for an Account Executive I to manage and grow an established portfolio of current ...
Customer Success Manager
Montreal, QC · On-site
AppDirect already has a mature support infrastructure (Zendesk), internal support staff across Tier ... Be the primary relationship holder for our largest customers, running QBRs, executive check-ins ...
Customer Success Manager
Montreal, QC · On-site
AppDirect already has a mature support infrastructure (Zendesk), internal support staff across Tier ... Be the primary relationship holder for our largest customers, running QBRs, executive check-ins ...
Client Executive, BBM
Montreal, QC · Hybrid
Highly customer centric * Possess a valid driver's license * Skilled in PowerPoint and Excel ... support the well-being of you and your family. As soon as you join us, you'll be eligible for ...
Client Executive, BBM
Montreal, QC · Hybrid
Highly customer centric * Possess a valid driver's license * Skilled in PowerPoint and Excel ... support the well-being of you and your family. As soon as you join us, you'll be eligible for ...
Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries ... Travel to customer sites and industry conferences and events as needed. You are a good fit if you ...
Quick apply
Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries ... Travel to customer sites and industry conferences and events as needed. You are a good fit if you ...
Description Sales Executive Buckman - Montreal, Quebec Location: Remote Language: English Travel ... Support inventory turnover by promoting and selling aged inventory through targeted customer ...
Description Sales Executive Buckman - Montreal, Quebec Location: Remote Language: English Travel ... Support inventory turnover by promoting and selling aged inventory through targeted customer ...
Customer Support Executive information
What is a customer support executive?
Customer Support Executives are professionals responsible for assisting customers with inquiries, concerns, or issues related to a company's products or services. They handle customer communications through various channels such as phone, email, or chat, and work to resolve problems efficiently while ensuring customer satisfaction. Additionally, they may provide product information, process orders, and escalate complex issues to higher management when necessary. Their role is crucial in maintaining positive relationships between the company and its customers.
How does a customer support executive typically collaborate with other departments to resolve customer issues?
Customer Support Executives often act as a bridge between customers and various internal teams, such as technical support, product management, or billing. When facing complex customer issues, they escalate cases to specialized departments and coordinate follow-ups to ensure timely resolution. Effective communication and documentation are crucial, as executives must clearly relay customer concerns and track progress. This cross-functional collaboration not only helps resolve issues efficiently but also improves overall customer satisfaction and product quality.
What are the key skills and qualifications needed to thrive as a customer support executive, and why are they important?
To thrive as a Customer Support Executive, you need strong problem-solving abilities, excellent communication skills, and a customer-focused mindset, often supported by a degree in business or related fields. Familiarity with Customer Relationship Management (CRM) software, ticketing systems, and basic office applications is typically required. Outstanding patience, active listening, and adaptability help professionals excel in handling diverse customer inquiries and resolving issues efficiently. These skills ensure positive customer experiences, build brand loyalty, and contribute directly to a company’s reputation and success.
What is the difference between Customer Support Executive vs Customer Service Representative?
| Aspect | Customer Support Executive | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications in communication or support tools | High school diploma or equivalent; training in customer service skills |
| Work Environment | Call centers, support desks, online chat platforms | Call centers, retail stores, online support portals |
| Industry Usage | Common across IT, telecom, e-commerce, and service sectors | Widespread in retail, banking, telecom, and hospitality |
Both roles involve assisting customers, but Customer Support Executives often handle technical issues and support queries, while Customer Service Representatives focus on general inquiries and transactional support. The roles overlap in communication skills and work environments, but the specific responsibilities and technical knowledge may differ based on industry and company needs.
What are the most commonly searched types of Customer Support jobs in Quebec?
The most popular types of Customer Support jobs in Quebec are:
What cities in Quebec are hiring for Customer Support Executive jobs?
Cities in Quebec with the most Customer Support Executive job openings:
Full-time
Re-posted 28 days ago
Job description
About The Role
AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and escalations. This is a senior leadership role that bridges commercial and technical functions, replacing responsibilities currently shared across multiple leaders. Reporting to executive leadership, this person will be accountable for building trust with strategic and at-risk accounts, driving renewal performance, and creating the operating rhythms that ensure customers receive consistent, high-quality support. The role is both strategic and hands-on - part account leader, part support operator, part technical program manager.
What You Will Do
- Own the post-sale customer relationship for strategic and at-risk accounts, encompassing onboarding, adoption, training, support-plan value realization, and renewals.
- Lead high-severity customer escalations across printer support, software support, field reliability, and service logistics - converting complex technical situations into clear customer communication with defined timelines and next steps.
- Manage a technical, engineering-focused customer success team to deliver superior customer outcomes.
- Coordinate customer training programs, including on-site sessions, retraining after operator turnover, and training bundled as part of renewal motions.
- Lead renewals for Success Plans, software support, and other aftermarket offerings; structure commercial proposals that align customer needs with service delivery realities.
- Define support boundaries and escalation paths for standard systems, beta systems, and issues requiring engineering engagement.
- Maintain a customer-centric operating rhythm across Success, Applications, Software, and Engineering so internal messaging is aligned before it reaches the customer.
- Ensure customer activity is captured in systems of record, including CRM and ticketing workflows, support history, diagnostic context, and account summaries.
- Partner with Sales on handoff quality, expansion context, renewals, reference-ability, and executive account strategy.
- Build and continuously improve lightweight but rigorous processes for account assignment, support handoffs, field visit follow-up, and customer communications.
What We Are Looking For
- 7+ years in customer success, field service, technical account management, support leadership, or aftermarket operations within a capital equipment, industrial automation, robotics, manufacturing-tech environment.
- Strong commercial instincts: proven track record managing renewals, pricing conversations, and packaging of service, training, and support offerings.
- Technical fluency sufficient to drive triage, set expectations credibly, and communicate effectively with engineering teams - without needing to be the deepest technical resource in the room.
- Experience handling escalations involving hardware, software, field reliability, operator training, and cross-functional root-cause investigations.
- Demonstrated ability to create process from ambiguity: account handoffs, service plans, escalation workflows, customer notes, and team operating cadences.
- Excellent written communication and sound judgment - particularly in determining what to communicate to customers, when to escalate, and how to keep internal and external messaging aligned.
- Experience with CRM and support tooling (e.g., HubSpot) and cross-functional coordination platforms (e.g., Slack-based support workflows).
- Experience with industrial 3D printing, machine tools, lab equipment, factory automation, or other technical hardware sold with ongoing service and support plans is strongly preferred.
- Strong written and oral communication skills in English are required to effectively collaborate with teams, customers, and partners located outside Quebec. French language skills are an asset.
Location and Work Model
Location: Montreal
Work model: Hybrid
Employment type: Full-time, permanent