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Customer Support Executive Jobs in Quebec (NOW HIRING)

QXO

Account Executive

Delson, QC · On-site

Conduct regular customer visits, job-site meetings, and check-ins to understand customer needs and support ongoing projects. * Partner closely with branch operations, inside sales, and customer ...

Purolator

Responsibilities -Support Account Executives with service escalations in developing and managing relationships with internal and external customers where contact involves probing and interpretation ...

DCL Logistics

$34 - $43/hr

... and quality their customers expect. Headquartered in Silicon Valley with a national network ... Executive Support -- President Priority • Manage President's calendar with precision ...

SHI

Canada Enterprise Account Executive

Quebec, QC · Remote

... customers. This role involves identifying sales opportunities, collaborating with internal support ... Additionally, the Account Executive is responsible for building market awareness through ...

nformal

Account Executive

Montreal, QC · On-site

... we support organizations in moving beyond the hype to achieve clear, scalable, and impactful ... Extreme CRM hygiene, accurate forecasting, usage of all RevOps tools at your disposal, and ...

Nakisa

Enterprise Account Executive

Montreal, QC · On-site

Customer data stays private and auditable, and we never use client data to train third-party models ... Work inbound and outbound opportunities (roughly 70/30) with the support of a strong marketing ...

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Customer Support Executive information

What is a customer support executive?

Customer Support Executives are professionals responsible for assisting customers with inquiries, concerns, or issues related to a company's products or services. They handle customer communications through various channels such as phone, email, or chat, and work to resolve problems efficiently while ensuring customer satisfaction. Additionally, they may provide product information, process orders, and escalate complex issues to higher management when necessary. Their role is crucial in maintaining positive relationships between the company and its customers.

How does a customer support executive typically collaborate with other departments to resolve customer issues?

Customer Support Executives often act as a bridge between customers and various internal teams, such as technical support, product management, or billing. When facing complex customer issues, they escalate cases to specialized departments and coordinate follow-ups to ensure timely resolution. Effective communication and documentation are crucial, as executives must clearly relay customer concerns and track progress. This cross-functional collaboration not only helps resolve issues efficiently but also improves overall customer satisfaction and product quality.

What are the key skills and qualifications needed to thrive as a customer support executive, and why are they important?

To thrive as a Customer Support Executive, you need strong problem-solving abilities, excellent communication skills, and a customer-focused mindset, often supported by a degree in business or related fields. Familiarity with Customer Relationship Management (CRM) software, ticketing systems, and basic office applications is typically required. Outstanding patience, active listening, and adaptability help professionals excel in handling diverse customer inquiries and resolving issues efficiently. These skills ensure positive customer experiences, build brand loyalty, and contribute directly to a company’s reputation and success.

What is the difference between Customer Support Executive vs Customer Service Representative?

AspectCustomer Support ExecutiveCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in communication or support toolsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support portals
Industry UsageCommon across IT, telecom, e-commerce, and service sectorsWidespread in retail, banking, telecom, and hospitality

Both roles involve assisting customers, but Customer Support Executives often handle technical issues and support queries, while Customer Service Representatives focus on general inquiries and transactional support. The roles overlap in communication skills and work environments, but the specific responsibilities and technical knowledge may differ based on industry and company needs.

What are the most commonly searched types of Customer Support jobs in Quebec?

The most popular types of Customer Support jobs in Quebec are:

What cities in Quebec are hiring for Customer Support Executive jobs?

Cities in Quebec with the most Customer Support Executive job openings:

Account Executive

QXO

Delson, QC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Manage and grow an assigned book of existing customers through wallet share expansion and relationship development.

  • Conduct regular customer visits, job-site meetings, and check-ins to understand customer needs and support ongoing projects.

  • Partner with internal teams and support the transition of newly acquired customers into managed accounts.

QXO rating

8.0

Company rating: 8.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

119th of 429 rated retail wholesalers

Job description

Overview

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you will do:
  • Manage and grow an assigned book of existing customers through wallet share expansion and relationship development.
  • Execute account plans focused on customer retention, service excellence, and incremental growth.
  • Conduct regular customer visits, job-site meetings, and check-ins to understand customer needs and support ongoing projects.
  • Partner closely with branch operations, inside sales, and customer support teams to deliver a consistent and high-quality customer experience.
  • Collaborate with hunter-style Outside Sales Representatives to support the transition of newly acquired customers into managed accounts.
  • Participate in joint customer calls and onboarding meetings to ensure a smooth handoff and strong customer experience.
  • Identify selective new business opportunities through referrals, white space, and customer relationships.
  • Align customers with manufacturer partners and vendor resources to support product education and project needs.
  • Negotiate pricing and terms within established company guidelines and approval frameworks.
  • Utilize CRM and sales tools to manage customer activity, pipeline visibility, and account documentation.
  • Maintain working knowledge of products, programs, and market dynamics.
  • Travel regularly within the assigned territory to support customer relationships.
What you will bring:
  • 1-3 years of experience in outside sales, account management, inside sales, or customer-facing roles.
  • Experience in building materials, construction, wholesale distribution, or a related industry preferred.
  • Demonstrated ability to build relationships and support account growth.
  • Strong communication, organizational, and problem-solving skills.
  • Comfort using CRM systems, sales technology, and data to manage activity and accounts.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Valid driver's license and clean driving record.
What you will earn:
  • Competitive compensation: We make sure your hard work is recognized 
  • Medical, dental, and vision insurance: Enjoy the peace of mind provided by our comprehensive benefits package and telemedicine service designed to prioritize your well-being. 
  • RRSP Program: Secure your future with a fair matching of your retirement contributions. 
  • Paid leave: Recharge your batteries, balance work and personal life, benefit from personal emergency leave, and enjoy paid vacation and company-recognized public holidays to relax and pursue the activities you love. 
  • Training and advancement opportunities: Open doors and access exciting opportunities by participating in our dynamic learning programs. 

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status

Employment Type: FULL_TIME

What QXO employees say

Pay

Benefits

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