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Customer Support Engineer Jobs in Alabama (NOW HIRING)

PeopleTec, Inc.

Senior Systems Engineer

Huntsville, AL · On-site

$108K - $148K/yr

Represent the Government customer in IPTs, working groups, and forums * Apply engineering tools such as DOORS, Windchill, and Qlik for analysis and coordination * Support efforts related to system ...

PeopleTec, Inc.

Senior Systems Engineer

Huntsville, AL

$108K - $148K/yr

Represent the Government customer in IPTs, working groups, and forums * Apply engineering tools such as DOORS, Windchill, and Qlik for analysis and coordination * Support efforts related to system ...

PeopleTec, Inc.

Senior Systems Engineer

Huntsville, AL · On-site

$108K - $148K/yr

Represent the Government customer in IPTs, working groups, and forums * Apply engineering tools such as DOORS, Windchill, and Qlik for analysis and coordination * Support efforts related to system ...

PeopleTec, Inc.

Network Engineer

Huntsville, AL · On-site

Opportunity PeopleTec is currently seeking a Network Engineer to support our Huntsville, AL ... customer support by employing and retaining a highly skilled workforce. Culture: The name ...

BTAS

Launch Support Subject-Matter Expert

Huntsville, AL · On-site

... customers, while providing our employees with a stimulating and satisfying work environment as we ... Provide space acquisitions, engineering, operations, and technical advice for all project stages to ...

L3HHCM20

Lead, Mechanical Engineer

Huntsville, AL · On-site

$122K - $227K/yr

Interact with component analysis, manufacturing, project engineering, quality and customer support groups. * Plan and execute complex design tasks with general oversight and work effectively within ...

Peraton

Field Support Technician

Huntsville, AL · On-site

$19.50 - $26.75/hr

... customers. • Partner with developers and engineers to reduce reoccurring incidents. • Answer ... support the customer's mission. Qualifications : Required : • Active Top Secret/ Sensitive ...

Peraton

Field Support Technician (Senior Assoc)

Huntsville, AL · On-site

$19.50 - $26.75/hr

... customers. • Partner with developers and engineers to reduce reoccurring incidents. • Answer ... support the customer's mission. Qualifications : Required : • Active Top Secret/ Sensitive ...

ALL.SPACE

Fulfilment Engineer

Muscle Shoals, AL · On-site

The successful candidate will work closely with Manufacturing, Engineering, Supply Chain, Service Delivery, and Customer Support teams to ensure products are delivered correctly configured and ready ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Alabama

Customer Support Engineer information

See Alabama salary details

$35.3K

$71.2K

$98.3K

How much do customer support engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer support engineer in Alabama is $71,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $81,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Alabama? The most popular types of Customer Support Engineer jobs in Alabama are:
What are popular job titles related to Customer Support Engineer jobs in Alabama? For Customer Support Engineer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Alabama look for? The top searched job categories for Customer Support Engineer jobs in Alabama are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,214 per year, or $34.2 per hour.

Senior Systems Engineer

PeopleTec, Inc.

Huntsville, AL • On-site

$108K - $148K/yr

Full-time

Re-posted 21 days ago

Job description

Opportunity
PeopleTec is currently seeking a Senior Systems Engineer to support our Huntsville, AL location.
PeopleTec is seeking a Senior Systems Engineerto support the Missile Defense Agency's (MDA) Program Office delivering critical capabilities for the Defense of Guam (DoG). This role supports a priority national defense effort in a dynamic environment, ensuring effective integration of missile defense elements to protect a key strategic location. The selected candidate will provide senior-level systems engineering support, guiding technical efforts across multiple domains and ensuring alignment with MDA objectives.
Duties:
  • Perform integrated analysis and evaluation of DoG test events including Flight Tests, Ground Tests, and System Integration Check Out (SICO) activities
  • Participate in and support engineering milestones such as Preliminary and Critical Design Reviews (PDR/CDR), Test Readiness Reviews (TRRs), and technical assessments
  • Collaborate with stakeholders across MDA and supporting organizations to coordinate schedules, resolve issues, and ensure technical accuracy
  • Provide input on secure system design considerations, risk identification, and mitigation strategies
  • Lead or support technical interchange meetings (TIMs), action tracking, and meeting coordination
  • Develop executive-level briefings, technical papers, and correspondence for senior leaders, including Flag Officers and SES personnel
  • Coordinate GENser and SAP-level meetings and VTCs as needed
  • Represent the Government customer in IPTs, working groups, and forums
  • Apply engineering tools such as DOORS, Windchill, and Qlik for analysis and coordination
  • Support efforts related to system security, including compliance tracking or integration of cybersecurity inputs into engineering processes

Qualifications
Required Skills/Experience:
  • 12+ years of relevant systems engineering or technical experience for missile defense related programs
  • Strong understanding of MDA systems engineering processes and procedures
  • Demonstrate understanding of system architecture and system
  • Experience with MDA system elements (e.g., Patriot, THAAD, Aegis, C2BMC)
  • Familiarity with secure development practices, configuration management, and cybersecurity-informed engineering
  • Knowledge of the ETM-2 system and experience managing Congressional or routine taskers
  • Ability to operate independently and communicate effectively across diverse technical teams
  • Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Project)
  • Skilled in developing and delivering technical briefings to senior decision-makers
  • Active Secret clearance

Education Requirements:
  • Master's Degree in STEM field

Desired Skills:
  • Preferred background that includes exposure to secure system development and cybersecurity-informed engineering practices
  • Bachelor's degree in STEM in addition to Master's degree in STEM

Overview
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EEO Statement
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.

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