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Customer Support Engineer Jobs in Alabama (NOW HIRING)

Client Support Specialist

Opelika, AL · On-site

$15.50 - $21/hr

Are you a client support-focused professional with exceptional organizational and customer service ... Work with engineering and operations to manage and track client account information. * Work with ...

Providing continuous technical Implementation, support and training for existing/newly arriving ... Customer success engineer, Solutions Architect or other technical-customer facing role for SaaS ...

Technical Program Support

Huntsville, AL · On-site

$40K - $46.70K/yr

Facilitate coordination between engineering teams, leadership, customers, vendors, and test ... Support preparation of programmatic and technical briefings, status reports, and customer ...

Provide technical support for users via phone, email, remote or onsite. * Provide support for ... Manage client expectations providing excellent customer service. * Work closely with team members ...

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Customer Support Engineer information

See Alabama salary details

$35.3K

$71.2K

$98.3K

How much do customer support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support engineer in Alabama is $71,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $81,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Alabama? The most popular types of Customer Support Engineer jobs in Alabama are:
What are popular job titles related to Customer Support Engineer jobs in Alabama? For Customer Support Engineer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Alabama look for? The top searched job categories for Customer Support Engineer jobs in Alabama are:
Infographic showing various Customer Support Engineer job openings in Alabama as of May 2026, with employment types broken down into 73% Full Time, 20% Part Time, and 7% Contract. Highlights an 38% Physical, 6% Hybrid, and 56% Remote job distribution, with an average salary of $71,214 per year, or $34.2 per hour.
Sr. Specialist, Product Support Engineer-Logistics Engineer

Sr. Specialist, Product Support Engineer-Logistics Engineer

L3Harris Technologies

Huntsville, AL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Sr. Specialist, Product Support Engineer- Logistics Engineer

Job Code: 36288

Job Location: Huntsville, AL

Job Schedule:9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

Job Description:

We have an immediate need for a highly skilled and motivated Sr. Specialist, Product Support Engineer-Logistics, to join our Missile Solutions Systems Engineering and Integration (SEI) team in Huntsville, AL. Working with the Systems Engineering team as Product Support on design and development of ground support equipment that is used in the transportion of solid rocket motors. This includes maintenance, management, and logistics efforts in transportaton of solid rocket motors.

Essential Functions:

  • 40% - Design and Development - Design and Collaboration:

    • Lead the design and work closely with designers on the development of Ground Support Equipment (GSE), handling equipment, and transportation systems.

    • Utilize CAD software and engineering tools to create detailed drawings, models, and specifications.

    • Ensure that designs meet required specifications, industry standards, and safety regulations.

  • 30% - Fabrication and Maintenance - Fabrication and Assembly Oversight:

    • Oversee and coordinate the fabrication, assembly, delivery, and inspection of handling equipment (HE), GSE, and transportation systems.

    • Work with suppliers, vendors, and internal teams to ensure that all components are produced to the highest quality standards.

    • Manage project timelines and budgets to ensure on-time delivery and cost-effective solutions.

  • 20% - Develop and Oversee Testing Procedures:

    • Develop and oversee acceptance testing and periodic testing of GSE, material handling equipment, and transportation systems.

    • Ensure that all equipment undergoes rigorous testing to validate performance, reliability, and safety.

    • Document and analyze test results and implement corrective actions as necessary.

  • 10% - Communication and Representation

    • Prepare and present results through oral presentations and written communications to various stakeholders.

    • Draft comprehensive reports, technical documentation, and project updates.

    • Represent the organization in meetings and teleconferences to address important questions and plan coordination efforts.

    • Ensure effective communication and collaboration with cross-functional teams, clients, and external partners.

  • Travel: 10% to L3Harris facilities, suppliers, or customer sites.

Qualifications:

  • Bachelor's Degree and minimum 6 years of prior Logistics Engineering-Transportation experience. Graduate Degree and a minimum of 4 years of prior Logistics Engineering-Transportation experience. In lieu of a degree, minimum of 10 years of prior Logistics Engineering-Transportation experience.

  • Active US Secret Security Clearance.

Preferred Additional Skills:

  • Bachelor's degree in Mechanical Engineering, Aerospace Engineering, or related field is desired.

  • Advanced degree in Aerospace Engineering or related field is a plus.

  • US Top Secret Clearance is preferred.

  • Experience with material handling and Department of Transportation regulations.

  • Experience with military standards for material handling hardware.

  • Experience in systems safety, reliability, or affordability engineering is a plus.

  • Certification in logistics or supply chain management is a plus.

#LI-HW1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Employment Type: Full-Time