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Customer Support Engineer Jobs in Alabama (NOW HIRING)

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

Support Specialist II Reports To: Manager, General Support Department: Product Support Summary ... for customers. * Identify, document, and escalate issues to team leads or engineering as ...

PeopleTec

Senior Systems Engineer

Huntsville, AL

$108K - $148K/yr

Represent the Government customer in IPTs, working groups, and forums * Apply engineering tools such as DOORS, Windchill, and Qlik for analysis and coordination * Support efforts related to system ...

Peopletec

Senior Systems Engineer

Huntsville, AL · On-site

$108K - $148K/yr

Represent the Government customer in IPTs, working groups, and forums * Apply engineering tools such as DOORS, Windchill, and Qlik for analysis and coordination * Support efforts related to system ...

Peopletec

Senior Systems Engineer

Huntsville, AL · On-site

$108K - $148K/yr

Represent the Government customer in IPTs, working groups, and forums * Apply engineering tools such as DOORS, Windchill, and Qlik for analysis and coordination * Support efforts related to system ...

KEYENCE

Field Application Engineer '27

Birmingham, AL · On-site +1

$53K - $80K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

Peraton

Field Support Technician

Huntsville, AL · On-site

$19.50 - $26.75/hr

... customers. • Partner with developers and engineers to reduce reoccurring incidents. • Answer ... support the customer's mission. Qualifications : Required : • Active Top Secret/ Sensitive ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Alabama

Customer Support Engineer information

See Alabama salary details

$35.3K

$71.2K

$98.3K

How much do customer support engineer jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer support engineer in Alabama is $71,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $81,600.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Customer Support Engineer jobs in Alabama?

The most popular types of Customer Support Engineer jobs in Alabama are:

What are popular job titles related to Customer Support Engineer jobs in Alabama?

For Customer Support Engineer jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Alabama look for?

The top searched job categories for Customer Support Engineer jobs in Alabama are:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Alabama as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $71,214 per year, or $34.2 per hour.

Sensor Support and Engineering Manager

Revolution Geosystems LLC

Huntsville, AL • On-site

Full-time

Re-posted 11 days ago

Job description

Title: Sensor Support and Engineering Manager

Position Type: Full-Time / Exempt
 Primary Location: Huntsville, AL or Austin, TX
 Reports To: Director of Operations
 Direct Reports: Contract Sensor Operators, Sensor Specialist
 Interfaces With: COO, VP of Business Development, Director of Maintenance, Project Managers
 Travel: Up to 25% as operational needs dictate
 Start Date: TBD

Position Summary

Revolution Geosystems, LLC (RevGeo) is seeking a highly motivated and technically skilled Sensor Support and Engineering Manager to lead the management, maintenance, deployment, and integration of the company's geospatial sensor systems. This role serves as the primary technical authority for airborne LiDAR and imagery sensors, ensuring operational readiness, data quality, and customer satisfaction.

The Sensor Support and Engineering Manager will also serve as the company's Laser Safety Officer, supporting safe and compliant sensor operations across multiple projects and locations. This position requires a blend of technical expertise, engineering leadership, operational coordination, and customer support.

The ideal candidate will possess extensive experience with airborne LiDAR and imagery systems, sensor integration, calibration, testing, maintenance, and geospatial data processing.



Position ResponsibilitiesSensor Operations & Technical Leadership

  • Serve as the company's subject matter expert for all geospatial sensors.

  • Maintain technical knowledge of airborne LiDAR and imagery systems from multiple manufacturers.

  • Support field operations through sensor troubleshooting and technical assistance.

  • Monitor sensor performance, identify issues, and implement corrective actions.

  • Serve as the company Laser Safety Officer (LSO) and maintain compliance with applicable regulations and best practices.

Engineering, Integration, and Testing

  • Lead sensor engineering, integration, certification support, and testing activities.

  • Develop and execute sensor validation and acceptance testing procedures.

  • Coordinate and oversee sensor installations in company-owned and customer platforms.

  • Conduct routine and project-specific sensor performance evaluations.

  • Support research and development initiatives involving new sensors and technologies.

Calibration & Data Quality

  • Perform boresight calibrations and system validation activities.

  • Analyze calibration results and recommend improvements.

  • Process and review calibration, test, and validation datasets.

  • Ensure collected data meets company, client, and industry quality standards.

  • Support continuous improvement of sensor workflows and quality assurance processes.

Logistics & Asset Management

  • Manage inventory and lifecycle tracking of company-owned and leased sensors.

  • Oversee check-in/check-out procedures for all deployed equipment.

  • Coordinate equipment shipments, returns, and transportation logistics.

  • Prepare shipping documentation and support domestic and international transportation requirements.

  • Work with transportation providers, customs brokers, and logistics partners to ensure timely delivery of equipment.

Customer Support & Collaboration

  • Support customers with technical and logistics-related inquiries.

  • Coordinate with project managers to ensure sensor readiness and project success.

  • Collaborate with maintenance and operations personnel to support mission execution.

  • Provide technical guidance to internal stakeholders and external clients.

  • Assist business development efforts by supporting technical proposals and customer presentations when required.