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Customer Support Engineer Jobs in Alabama (NOW HIRING)

KEYENCE

Field Application Engineer '27

Birmingham, AL · On-site +1

$53K - $80K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

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Customer Support Engineer information

See Alabama salary details

$35.3K

$71.2K

$98.3K

How much do customer support engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer support engineer in Alabama is $71,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $81,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Alabama? The most popular types of Customer Support Engineer jobs in Alabama are:
What are popular job titles related to Customer Support Engineer jobs in Alabama? For Customer Support Engineer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Alabama look for? The top searched job categories for Customer Support Engineer jobs in Alabama are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,214 per year, or $34.2 per hour.

Launch Support Systems Hardware Engineer

Parsons Corporation

Huntsville, AL • On-site

$134K - $241K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Parsons rating

7.7

Company rating: 7.7 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

260th of 446 rated engineering

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.
Job Description:
Parsons is looking for an amazingly talented Launch Support Systems Hardware Engineer to join our team! In this role you will work as a technical staff member of the GMN CIS Product Team supporting LSS Hardware engineering, development, test, and delivery activities.
What You'll Be Doing:
  • Assist the CIS Chief Engineer and LSS Product Lead in analyzing and defining requirements for developing, testing, and fielding LSS hardware electronic and mechanical components that must survive and operate in extreme, adversarial environments. Translate Missile Defense System (MDS) Core Standards, Mission Assurance Plan (MAP), Parts, Materials, Processes/Procedures (PMP), and other agency objectives/processes into LSS requirements.
  • Ensure that the LSS hardware systems comply with GMD interceptor silo interface requirements, stringent military standards for anti-tamper, environmental durability, electromagnetic compatibility, and operational survivability.
  • Evaluate the LSS development contractor's design against LSS performance requirements, as well as supply chain vulnerabilities, utilizing Trusted Foundry chips and designing out obsolete components (Diminishing Manufacturing Sources and Material Shortages - DMSMS) to ensure supportability for required lifecycles.
  • Assist the CIS Chief Engineer and LSS Product Lead in preparation, conduct, and after-action responsibilities for program management reviews, system requirements reviews, design reviews, project status reviews, test and acceptance events, fielding readiness reviews, and operational readiness reviews;
  • Develop and present technical reports and briefings including support to the Engineering Review Boards (ERB), other Stakeholder coordination, and Operational Capacity List (OCL) approval process;
  • Travel as required (estimated 20%).

What Required Skills You'll Bring:
  • Master's degree in engineering or related STEM discipline is required.
  • Minimum of 12 years direct experience in missile defense launch support systems is required.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is required.
  • Excellent communication, collaboration, and leadership skills are required.
  • Ability to work effectively in a fast-paced, dynamic environment is required.
  • Active security clearance (SECRET or above) is required.

What Desired Skills You'll Bring:
  • Direct experience in digital engineering/DevSecOps development projects is desired.

Security Clearance Requirement:
An active Secret security clearance is required for this position.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $134,100.00 - $241,400.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

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