Customer Support Engineer Jobs in Alabama (NOW HIRING)

Airbus is looking for an experienced Aerospace Customer Support Specialist to join the Customer Services organization in Mobile, Alabama. This critical role is centered on being a key player in the organization, dedicated to delivering timely and high-quality solutions to customers (airlines). By proactively managing inquiries and driving continuous improvement in tools and governance, you will deliver high-quality, timely solutions that define best-in-class service and ensure your customers thrive in a competitive global landscape. You will join a team of highly motivated professionals across the globe, striving to develop and deliver value-adding support and services to our customers in the field of Maintenance Engineering & Service Bulletins

Meet the team:

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you're interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

Your working environment:

The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

How we care for you:

• Financial Rewards:Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

• Work/Life Balance:Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare:Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Individual Development:Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking.

Your boarding pass:

Travel Required

Physical Requirements

• Onsite 100%

• Vision: Daily, able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.

• Hearing: Daily, able to hear to participate in conversations in person and via computer meetings and teleconference or phone

• Speaking: Daily, able to speak in conversations and meetings, deliver information and participate in communications.

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily, able to operate most office and personal electronic equipment.

• Carrying: Several times a week, able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Lifting: Several times a week, able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Pushing / Pulling: Several times a week, able to push and pull small office furniture and some equipment and tools.

• Sitting: Daily, able to sit for long periods of time in meetings, at a desk, or working on a computer.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: Daily, able to stand for discussions in offices

• Travel: Able to travel independently and at short notice.

• Walking (include routine walking such as to a shared printer to retrieve documents): Daily, able to walk through office and production areas including uneven surfaces.

• Administrative position only PPE as required by site and/or customer site.