ZipRecruiter

Log In

1

Customer Support Engineer Jobs in Alabama (NOW HIRING)

Transform9

Support Engineer

Birmingham, AL · On-site

We are looking for a dedicated Support Engineer to join our team and play a pivotal role in ... customer service principles. * Proficient in troubleshooting technical issues and providing ...

Transform9

Support Engineer

Birmingham, AL · On-site

We are looking for a dedicated Support Engineer to join our team and play a pivotal role in ... customer service principles. * Proficient in troubleshooting technical issues and providing ...

Transform9

Support Engineer

Birmingham, AL · On-site

We are looking for a dedicated Support Engineer to join our team and play a pivotal role in ... customer service principles. * Proficient in troubleshooting technical issues and providing ...

Transform9

Support Engineer

Birmingham, AL · On-site

We are looking for a dedicated Support Engineer to join our team and play a pivotal role in ... customer service principles. * Proficient in troubleshooting technical issues and providing ...

Integration Systems

Field Support Engineer

Auburn, AL · On-site

Field Support Engineer Company Overview : Integrated Solutions for Systems (IS4S) is a fast-growing ... aid customers • Educate and train customers and users on systems, their integration, and ...

IBML

Software Support Engineer

Birmingham, AL · On-site

PURPOSE The Software Technical Support Specialist is a customer-facing role, providing software ... and engineers. The ability to prioritize and balance multiple tasks is required. He/she must be ...

Infosys

Network Support Engineer

Vance, AL · On-site

Infosys is seeking a skilled, dedicated, and proactive Network Support Engineer to support ... customer satisfaction • Candidates authorized to work for any employer in the United States ...

Kenect

Tier 2 Customer Support

Pleasant Grove, AL

$17 - $23/hr

What You Will Be Doing ** • Troubleshoot and support customers on complex technical issues ... Computer Engineering, or other relevant fields. Our Company Values We Hope You Showcase

Netpace

Associate Support Engineer

Birmingham, AL · On-site

$16 - $20.50/hr

Act as the first point of contact for all CallidusCloud customers, consultants and partners ... Update support case tracking system to provide accurate and current documentation of issues.

next page

Showing results 1-20

People also search for

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Alabama

Customer Support Engineer information

See Alabama salary details

$35.3K

$71.2K

$98.3K

How much do customer support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support engineer in Alabama is $71,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $81,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Alabama? The most popular types of Customer Support Engineer jobs in Alabama are:
What are popular job titles related to Customer Support Engineer jobs in Alabama? For Customer Support Engineer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Alabama look for? The top searched job categories for Customer Support Engineer jobs in Alabama are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Alabama as of May 2026, with employment types broken down into 73% Full Time, 20% Part Time, and 7% Contract. Highlights an 38% Physical, 6% Hybrid, and 56% Remote job distribution, with an average salary of $71,214 per year, or $34.2 per hour.
Support Engineer

Support Engineer

Transform9

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Transform9 is at the forefront of revolutionizing healthcare access and patient communication through our cutting-edge conversational agent platform. Our mission centers on ensuring that patients can connect with their healthcare providers seamlessly, improving both access and experience. We are looking for a dedicated Support Engineer to join our team and play a pivotal role in delivering exceptional support to our clients and their users. In this role, you will troubleshoot technical issues, provide solutions, and ensure that our platform runs smoothly for healthcare professionals and patients alike. You will work closely with our development and product teams to report and resolve any bugs while contributing to improving our support documentation and resources.
Responsibilities
  • Serve as the primary point of contact for technical support inquiries from clients, resolving issues efficiently and professionally.
  • Troubleshoot and diagnose technical problems related to the Transform9 platform and its integration within client systems.
  • Provide timely and effective solutions to enhance user satisfaction and maintain high service levels.
  • Document support tickets, track issues, and provide clear updates to clients throughout the resolution process.
  • Collaborate with internal teams to escalate issues and provide feedback on platform functionality for continuous improvement.
  • Contribute to the creation and maintenance of support materials, FAQs, and training resources for the client teams.

Requirements
  • Experience in a technical support role, preferably in software or technology, with a strong understanding of customer service principles.
  • Proficient in troubleshooting technical issues and providing solutions in a timely manner.
  • Strong communication skills to articulate technical concepts effectively to a non-technical audience.
  • Familiarity with healthcare systems, applications, or software integration is a plus.
  • Ability to work independently and collaboratively within a team environment.
  • Experience with ticketing systems and support documentation is preferable.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Free Food & Snacks

Apply