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Customer Support Engineer Jobs in Alabama (NOW HIRING)

Atlas RFID

Technical Support Engineer

Birmingham, AL · On-site

Technical Support Engineer Position Type: Full-Time, Salaried Department: Avancir Location ... Who You Are You are technically curious, customer-focused, and energized by solving problems that ...

Transform9

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense -- monitoring the platform, triaging ... Communicate clearly with Customer Success and affected customers during incidents * Maintain and ...

Transform9

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense - monitoring the platform, triaging ... Communicate clearly with Customer Success and affected customers during incidents * Maintain and ...

Transform9

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense - monitoring the platform, triaging ... Communicate clearly with Customer Success and affected customers during incidents * Maintain and ...

SAIC

Field Support Engineer

Huntsville, AL · On-site

Support typically involves Missile Defense Agency test execution activities (Flight Tests, Ground ... Identify system engineering requirements from customers for event specific NSITE recording or ...

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Customer Support Engineer information

See Alabama salary details

$35.3K

$71.2K

$98.3K

How much do customer support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer support engineer in Alabama is $71,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $81,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
What are the most commonly searched types of Customer Support Engineer jobs in Alabama? The most popular types of Customer Support Engineer jobs in Alabama are:
What are popular job titles related to Customer Support Engineer jobs in Alabama? For Customer Support Engineer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Alabama look for? The top searched job categories for Customer Support Engineer jobs in Alabama are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Alabama as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $71,214 per year, or $34.2 per hour.
Technical Support Engineer

Technical Support Engineer

Atlas RFID

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Technical Support Engineer

Position Type: Full-Time, Salaried

Department: Avancir

Location: Birmingham, Alabama - On-Site

Reports To: Director of Product

Start Date: Immediate

Company Overview

Ready to be part of a tech company driving meaningful change? Avancir, based in Birmingham, AL, is proud to be part of the Atlas RFID family, a trusted name in RFID solutions for nearly 20 years. Our scalable, IoT-powered platform delivers real-time insights and customizable workflows, empowering businesses in manufacturing, logistics, retail, and more to streamline operations and track what matters. With over a decade of experience in delivering RFID applications, we tackle use cases like asset management, inventory tracking, and order verification. Join our team and help shape the future of efficiency and innovation.

Learn more: avancir.com/about | atlasrfidstore.com/about-us

The Role

Avancir is seeking a proactive and technically adept Technical Support Engineer to join our dynamic team. In this pivotal role, you will act as the key liaison between our customers, internal teams, and development staff. Your mission is to provide exceptional technical support and troubleshooting for our software platform, ensuring high levels of customer satisfaction. By bridging the gap between end-users and our developers, you will contribute directly to the continuous improvement of our software product.

Who You Are

You are technically curious, customer-focused, and energized by solving problems that sit at the intersection of software, hardware, and people. You enjoy untangling complex issues and turning them into clear solutions and stronger products.

You thrive in this role because:

  • You bring a solid foundation in software support, with a degree in Computer Science, Information Technology, or a related field and 1-3 years of experience assisting customers and resolving technical issues.
  • You are a skilled troubleshooter, able to diagnose and resolve complex software problems efficiently.
  • You communicate effectively, explaining technical concepts clearly to both technical and non-technical audiences.
  • You thrive in collaboration, working seamlessly with development and QA teams to resolve escalated issues.
  • You are comfortable with support tools, scripting languages, and cloud platforms, which makes you well-suited for a SaaS environment.
  • You bring a customer-first mindset, always focused on delivering an exceptional customer experience.
  • You are analytical and detail-oriented, consistently documenting customer interactions and identifying trends that drive product improvements.
  • You are driven to grow, staying current on industry trends and continuously sharpening your technical expertise.

What You'll Do

Customer Support and Troubleshooting

  • Respond promptly and professionally to customer inquiries, issues, and requests through email, phone, and the ticketing system.
  • Troubleshoot and diagnose software issues, delivering effective solutions or workarounds to ensure timely resolution.
  • Participate in the on-call rotation to provide after-hours support as needed.

Customer Onboarding and Implementation

  • Work alongside the internal project team and customer technical contacts to onboard customers, including configuring Node-RED flows, writing JavaScript to handle device data, and integrating customer data into the platform.
  • Travel occasionally to customer sites to support onboarding and on-site deployments.

Documentation and Knowledge Sharing

  • Create and maintain support documentation, including FAQs and knowledge base articles, that empower customers and team members.
  • Assist in training and onboarding new team members on support processes and product knowledge.

Product Feedback and Continuous Improvement

  • Analyze recurring issues and surface insights for product improvements that enhance the user experience.
  • Share feedback with product and engineering teams on customer pain points and potential enhancements.

Impact Of This Role

  • Customer Satisfaction: Keep customers productive and confident by resolving issues quickly and clearly across the Avancir platform.
  • Successful Onboarding: Help new customers go live smoothly through hands-on configuration, integration, and technical guidance.
  • Product Improvement: Turn recurring support trends into actionable feedback that shapes a more reliable product.
  • Team Knowledge: Strengthen the support function through documentation, training, and shared best practices that scale with the business.

What We're Looking For

Required

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • 0-2 years of experience in software support, technical support, or comparable internship or project experience.
  • Working knowledge of JavaScript and its asynchronous model (promises, async/await, the event loop).
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and collaboratively within a team environment.
  • Comfortable reasoning about basic network behavior (IP, DNS, ports) and how networked devices connect to and communicate with backend services.

Preferred

  • Familiarity with support ticketing systems and remote troubleshooting tools.
  • Working knowledge of Linux/Unix fundamentals and the command line (filesystem navigation, processes, permissions, common utilities).
  • Able to use SSH to connect to and manage remote machines.
  • Comfortable using the Docker CLI and Compose to build, run, and debug containers.
  • Experience with MongoDB, or similar document databases, along with their client interfaces.
  • Understanding of web technologies and API integrations.
  • Experience with shell scripting (for example, Bash).

Nice-to-haves

  • Experience with Node-RED, FlowFuse, or other low-code platforms.
  • Knowledge of PostgreSQL, or other SQL databases.
  • Previous experience in a SaaS environment.
  • Understanding of the software development lifecycle (SDLC) and agile methodologies.

Why Join Us

  • Competitive compensation package, including base salary and performance-based bonuses
  • 100% company-paid health and dental insurance premiums
  • Paid holidays and generous PTO
  • 401(k) retirement plan with company match
  • Optional vision, life, and disability coverage
  • Opportunities for career growth and professional development
  • Collaborative and innovative work environment

If you enjoy solving technical problems, working directly with customers, and helping a SaaS platform run smoothly and scale, this role is an opportunity to make a meaningful impact on the Avancir team.

Employment Type: FULL_TIME

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